These tools have to be installed in regular mode. Download either Superantispyware or Malwarebytes. In my opinion these go hand and hand with each other because what one misses the other picks up. If you are using Internet Explorer I recommend using Mozilla Firefox because there is a less chance of malware targeting this browser, although it is still possible. If you have problems downloading or installing the malware removal tools please send me an email and I will give you a step by step advice to fix this. Malware tends to block the download and installation of anti-virus and anti-spyware programs and websites. I recommend scanning in safe mode because a lot of times safe mode disables malware but this is not totally accurate. You can access safe mode by tapping F8 when your computer restarts, make sure to go into safe mode with networking to update the malware removal tools. I also recommend turning off system restore because users can restore their PC back to an infected state. You can do this by right clicking my computer, select properties, select system restore, select turn off system restore.
Update and do a scan with these tools to get rid of any malware that is installed on your PC. Once the removal process is finished restart your computer and turn system restore back on. Run Ccleaner and delete temporary files. If you have any questions email me at [email protected] |
