Experience

Present                         Citadon                                San Francisco, Ca

Training Lead, Senior Field Education Specialist

§                      Manage a staff of sales members and trainer who train clients in the use internal web enabled products.

§                     Design, development, implement and deployment of all client and internal education training through out the United States, Latin America, Europe, and parts of Asia.

§                     Participate in monthly product release meetings to ascertain training needs to effectively deliver training through web-enabled tools.

§                      Work closely with web development vendors to create web based training.

§                     Develop and manage client certification that establishes company internal product champions for implementation, support and internal training.

§                     Travel internationally to help implement, deploy and train on the use of internal web collaboration based applications.

1995-2000                     PriceWaterhouseCoopers      San Francisco, Ca

West Coast National Coordinator for Training, National Project Manager for West coast software deployment and implementation, Lotus Notes developer, Help Desk Supervisor, Senior Technical Specialist, Windows 95 role out coordinator, Business Assurance Senior Specialist

§                     Develop and deliver formal and informal training programs to GTS and evaluated their effectiveness.

§                     Apply knowledge of PricewaterhouseCoopers LLP applications, hardware and infrastructure to the design and development of training programs.

§                     Participate in the activities associated with the design and delivery of training programs including assessment, curriculum development, delivery, and performance analysis based on IT skills gaps and firm-wide initiatives for GTS staff.

§                     Participate in teams within GTS to provide the Lines of Service the ability to leverage organizational knowledge.

§                     Effectively communicate with others verbally and non-verbally including preparing reports, proposals and documentation.

§                     Evaluate and recommend synchronous and asynchronous alternative delivery solutions as well as other emerging technologies

§                     Provide operational planning to meet department and firm-wide initiatives.

§                     Participate and assist team members in planning, estimating and controlling projects for specific activities.

§                     Maintains own proficiency through appropriate learning activities.

§                     Provide consulting services within GTS Education, support other line of service needs as requested.

§                     Trained new PriceWaterhouseCoopers employees throughout the Northwest (California, Washington, Oregon, Idaho, Colorado, Hawaii and Utah) and developed training material to introduce them to the platform products and the Internet.

§                     Promotes technology awareness through authorship of articles for internal publications.

§                     Assist Global Technology Solutions (GTS) Technology Education Manager in process improvement opportunities within GTS Education.

§                     Supervised 12 Help Desk analysts in front line support for the San Francisco office, approximately 622 employees.

§                     Negotiated contracts with vendors and education providers.

§                     Coordinating and implementing for the National role out of Windows 95 in the Northwest Region. 

§                     Coordinated migration and trained staff on Lotus Notes and Microsoft Office products throughout the Northwest.

§                     Suggested, developed, and implemented Lotus Notes databases for following purposes: Invoice and Purchasing tracking, Scheduling and Training classes, Customer PC Service Request, Customer Requests, and Local IT Technical Reference Database.

1993-1995                     TRW Redi Property Data       San Francisco, Ca

Field Service Trainer for Northern California, Technical Support Specialist

§                     Trained Appraisers, Bankers, Mortgage Loan Brokers, Insurance Companies, Realtors, and individual National Fund Raising Associations to use Computer On-line service to acquire Real Property Data.

§                     Troubleshooter for computer hardware and software configuration problems and established and operated all computer operations activities in a real estate office. Expanded sales team from 50 to 100 representatives.

§                     Assisted the sales staff on customer sales calls and aided in the closing of large accounts.

§                     Customer service trouble-shooter with TRW products and programs and lead technician for hardware and software configuration problems. Educated and trained new employees in the field of real estate.

1984-2000                     Montalvo Realty & Assoc.     San Francisco, Ca

Sales Representative

§                     Advertised and marketed the sale of homes and income producing properties.

§                     Operated the billing and bookkeeping department, collected the trustee accounts and the payable secondary mortgages.

§                     Assisted buyers and sellers with residential and investment purchases and Maintained and managed 52 rental units

§                     Troubleshooter for computer hardware and software configuration problems and established and operated all computer operations activities in a real estate office.

§                     Internal trainer and development manager: Responsible for the development training of all members of the firm, providing new hire orientation, and training of the Customer service representatives, Telesales representatives, and outside sales and service representatives.

Education

1984 - 1988                   University of San Francisco          San Francisco

§         B.A., History and Minor in Economics

1994 - 1995      College of San Mateo                                    San Mateo

§         Novell NetWare courses. Completion of MIS minor

1997                             EverNet Training Center                 San Francisco

§         Microsoft NT Server

§         Microsoft NT TCP/IP

§         Microsoft NT Administration and Support.

§         Certified in NT Workstation

§         NT Server,

§         NT Server Enterprise

Language

Fluent in Spanish

Software

Dreamweaver, FrontPage, Fireworks, Lotus Notes, Microsoft Office 2000, Lotus Suite