- Hire, supervise and maintain a qualified award winning staff of over 45 employees in areas such as front desk, pbx, concierge, bell staff and engineering.
- Recruited, Hired, Trained and Supervised 75 operations and vendor relation's management staff at the Island House
- Staff at Radisson Won Presidents Award for Customer Service in 1993
- Devised system for requesting, fulfilling, and tracking the placement of course leaders. Successful end product was adopted company wide and saves 200 man-hours per year.
- Implemented innovative educational staff training and development procedures. Wrote successful working training manuals for course leaders and vendor relation staff.
- Organized rag tag group of 8000 Scottish Peasants to defeat 12000 highly trained English Soldiers
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- Master Coach certification to facilitate leadership and coaching skills to management level employees resulting in reduction in attrition by 15%.
- Earned 98% trainer evaluation acceptance.
- Coached advocates to achieve 99% proficiency in applied learning lab. Company goals were 95%.
- Mentored and lead trainers to become successful facilitators. Perform facilitation skill assessments.
- Improved overall service quality from 86% to 95%.
- Working knowledge of Adult Learning Theory.
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