Matthew L. Sandonato                                                                                     Cell:       (727) 510-3040

1051 Sedeeva Street                                                                                      Home:   (727) 442-0311

Clearwater, FL  33755                                                                                    [email protected]

                                                                                                                  

Objective:

To obtain a position supporting and troubleshooting computer systems and networks that utilizes my computer related education, customer service skills and leadership capabilities

Experience:

 

               November, 2004-Present

               June 2001 –January 2004  Equant                                 Clearwater, FL

Level 2 Technical/Network Support

Technical Support Lead

§        Install/diagnose/repair/service hardware/software/network related problems for

            end users at their homes and businesses

§        Support home and small business networks utilizing TCP/IP, IPX/SPX, and

            netbeui networking protocols

§        Support/install routers, hubs, firewalls, wireless networking, print servers,

            broadband modems in small home and office networks

§    Hardware support/troubleshooting/configuration on PC’s, Macs (Win9x, XP,

            2000 , NT and MacOS9, X), printers and other peripherals

§        Telephone support for end users, troubleshooting and dispatching service callsht the day finding  clients and aggresive ech

§        Telephonic support  to field technicians across US and Canada with problem

            determination, troubleshooting and solution

§        Oversaw 20-30 cases a day making all decisions on parts, disposition, and

            further actions;  conveying proper information to the end user, and

            warranty company

·        Provide direction and support to technicians servicing customer needs

·        Develop and conduct training for new employees

·        Establish new procedures for developing technologies

·        Project manager for corporate projects

              

 

                              January 2004 – November, 2004                    Nexicore                             New Port Richey, FL

 

Field Engineer

§        Install/diagnose/repair/service hardware/software/network related problems for         end users at their homes and businesses

§        Support/install routers, hubs, firewalls, wireless networking, print servers,                 broadband modems in small home and office networks

§    Hardware support/troubleshooting/configuration on PC’s, Macs (Win9x, XP,         2000 , NT and Mac OS 9, X), printers and other peripherals

§        Provide consultation to technicians and other field engineers in areas of

            expertise

 

April 01 - June 01                              Sealund & Associates       Clearwater, FL

Tech Writer

§        As part of a paid internship to gain practical software experience

§        Worked with a team to write computer based training modules using

            FrameMaker, Photoshop, Word, Visual Basic, Acrobat, etc.

§        Created presentations in Pagemaker, Framemaker, Photoshop, PowerPoint,

            Director

§        Participated in group effort in making training videos.

 

1995-2000                                           Axon Computers                               Clearwater, FL

Custom Assembly (Part time)

§        Custom configured PCs and assisted in installs for government programs

§        Worked in a team environment to build computers and install/setup networks

Certifications:

§        A+     (8/2000)

§        MCP (9/2002)

Education:

January 2003-present                      St. Petersburg College     Clearwater, FL       

 

§        Courses for B.A.S. Technology Management

 

 

July 2000-Febuary 2001                    AmeriTrain                          Atlanta, GA

 

§        A+/Network+ certification courses

§        MCSE Windows 2000 Certification training course 

 

 

1997–2000            North Georgia College and State University             Dahlonega, GA

 

§        Credits in management in information systems and programming courses.  65

            total credit hours completed

Related Interests/Skills:

Working with proprietary systems and clones, building small networks, working in intranet and extranet tcp/ip environments, strong troubleshooting skills, strong knowledge of windows/dos OS’s, and web development. Good with technical and non technical people, team oriented.

 

 

 

References Available Upon Request

Willing to Travel and Relocate