Reservations system

CRS

Central Reservation system

·        Processes enquiries for room availability

·        Tracks the number of rooms booked for each future date

·        Stores reservations

·        Provides reports

Property-management system

PMS also referred to as

Front Office Systems

·        Stores a list of guests registered in the hotel

·        Identifies which rooms are occupied

·        Helps maintain guest folios by tracking charges and payments

·        Provides reports to Front Office and other departments

Catering Information System CIS

·        Manage and control all aspects of food and beverage production and sales.

Recipe –costing system

·        Generates an accurate and up-to-date cost for both individual and complete menus

·        Automatically recalculates the cost of all recipes when an ingredient price changes.

·        Generates a Stores Requisition List detailing both the ingredients and quantities needed to produce a specific number of portions of any menu.

Stock-control system

·        Manages and controls stocks by identifying the variance between the amount of each ingredient used and the amount which should have been used based on the number of portions sold.

·        Generates a variety of reports.

Conference and banqueting system

Assists in management of banqueting department by

·        accepting and storing reservations for conference and banqueting events,

·        tracking audio-visual and other equipment needs,

·        co-ordinating the provision of services from the food and beverage department, and

·        simplifying the process of billing clients for services provided.

Back-office systems

·        Accounting systems- to track debtors and creditors and generate final accounts and management reports periodically.

·        Payroll systems- automate the process of calculating wages and salaries.