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low importance → high importance |
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1 |
How important are your
information systems and technology in meeting your organization’s goals and
objectives |
1 2 3 4 5 6 7 |
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2 |
How important is the
identification of quantifiable benefits in gaining approval of major IT
investments? |
1 2 3 4 5 6 7 |
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3 |
How important is the
presence of low project risk in gaining approval of major IT investments? |
1 2 3 4 5 6 7 |
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4 |
How important are current
IT investments in supporting the competitive position of the company? |
1 2 3 4 5 6 7 |
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5 |
How important are planned
IT investments in supporting the competitive position of the company? |
1 2 3 4 5 6 7 |
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6 |
How important are resource
constraints in determining the total number of IT investments to be funded? |
1 2 3 4 5 6 7 |
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low extent → high extent |
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7 |
To what extent has
competition increased efforts to align IT strategy with corporate strategy
within your company? |
1 2 3 4 5 6 7 |
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low extent → high extent |
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8 |
To what extent is IT used
as a means of providing competitive advantage within your company? |
1 2 3 4 5 6 7 |
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9 |
To what extent does
management view information as a strategic resource within your company? |
1 2 3 4 5 6 7 |
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10 |
To what extent does
management support IT planning within your company? |
1 2 3 4 5 6 7 |
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11 |
To what extent are IT
strategies aligned with the overall business strategies? |
1 2 3 4 5 6 7 |
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12 |
To what extent do
management, including senior officers, participate in IT planning? |
1 2 3 4 5 6 7 |
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13 |
To
what extent is IT used to create or enable competitive cost efficiencies? |
1 2 3 4 5 6 7 |
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14 |
To
what extent is IT used to create or enable competitive differentiation in
products/services? |
1 2 3 4 5 6 7 |
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15 |
To what extent is IT used
to create or enable competitive innovations? |
1 2 3 4 5 6 7 |
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16 |
To
what extent is IT used to create or enable growth in market or revenues? |
1 2 3 4 5 6 7 |
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17 |
To what extent is IT used
to create or enable competitive alliances with suppliers, customers, and other firms? |
1 2 3 4 5 6 7 |
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18 |
To what extent are major IT
investments reviewed by management before acceptance? |
1 2 3 4 5 6 7 |
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19 |
To what extent are major IT
investments subjected to a formal economic analysis to justify profitability of the investment? |
1 2 3 4 5 6 7 |
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20 |
To what extent are major IT investments subjected to
post-economic analysis to determine if they have earned an appropriate
return? |
1 2 3 4 5 6 7 |
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21 |
To what extent does top
management view IT as a strategic resource? |
1 2 3 4 5 6 7 |
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22 |
To what extent is top
management satisfied with the returns on past IS investments? |
1 2 3 4 5 6 7 |
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low success → high success |
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23 |
How successful is your IT
planning process in creating alignment between IT and business strategies? |
1 2 3 4 5 6 7 |
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24 |
How successful is your IS
strategy in supporting your business strategy? |
1 2 3 4 5 6 7 |
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|
IT Business Value How does IT boost company
performance in the following areas? Restrict your appraisal to value already
realized rather than value expected in the future. Examples are provided below each question. |
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Does information technology … |
Low Impact → High Impact |
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25 |
… support or enable
process planning and support? Improve internal
communication and coordination. Strengthen strategic
planning. Enable your company to
adopt new organizational structures? Improve management decision
making. Streamline business
processes. |
1 2 3 4 5 6 7 |
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26 |
… support or enable
supplier relations (inbound logistics)? Help your corporation gain
leverage over its suppliers. Help reduce variance in
supplier lead times. Help develop close
relationships with suppliers. Improve monitoring of the
quality of products/services from suppliers. Enable electronic
transactions with suppliers. |
1 2 3 4 5 6 7 |
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27 |
… support or enable
production and operations? Improve production
throughput or service volumes. Enhance operating
flexibility. Improve the productivity of
labor. Enhance utilization of
equipment. Reduce cost of tailoring
products or services. |
1 2 3 4 5 6 7 |
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28 |
… support or enable
product and/or service enhancement? Enhance the value of
products/services by embedding IT in them. Decrease the cost of designing
new products/services. Reduce the time to market
for new product/services. Enhance product/service
quality. Support product/service
innovation. |
1 2 3 4 5 6 7 |
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29 |
… support or enable
sales and marketing support? Enable the identification
of market trends. Increase the ability to
anticipate customer needs. Enable sales people to
increase sales per customer. Improve the accuracy of
sales forecasts. Help track market response
to pricing strategies. |
1 2 3 4 5 6 7 |
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30 |
… support or enable
customer relations (outbound logistics)? Enhance the ability to
provide after sales service and support. Enhance the flexibility and
responsiveness to customer needs. Improve the distribution of
goods and services. Enhance the ability to
attract and retain customers. Enable you to support
customers during the sales process |
1 2 3 4 5 6 7 |
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