Minh D. Tran
Phone: 214.684.1495
Summary:
·
An experience IT professional serving major
companies including Merrill Lynch, JPMorgan Chase, Countrywide Home Loans, Fidelity
Investments, Putnam Investments, IBM, Bank Of Boston, John Hancock,
Commonwealth Equity Services, National Medical Homecare, Genetics Institute,
and Creative Biomolecules.
·
Great at performing root cause analysis to
troubleshoot, and resolve complex technical issues.
Strong organizational and communication skills; self-starter; desire to continuously expand skills set;
general analytical skills.
·
Over 15 years hands-on technical experience,
including information security and 24x7 on-call; 9+ years of systems/network
administration and implementation engineering experience in complex large-scale
(2000+ servers) IT environments.
Skills:
Hardware:
Sun Ultra 5/10, Sun
Enterprise 2, Sun Fire 3800/4800/6800, Cisco 2524/2515/2501 Routers, Catalyst Switch
2916M, HP Compaq Proliant
Series, IBM Netfinity Series, IBM
xSeries.
OS:
Microsoft
Windows NT/2000/2003 server, Sun
Solaris 7/8/9, RedHat Linux
Enterprise Server 2.1/3/4, Novell
SUSE Enterprise Server 9, Novell Linux Desktop 9, Fedora Core 2/3/4,
ManDrake 10, Knoppix 3.4, and other Linux distributions.
PROTOCOLS:
HTTP, HTTPS, FTP, SCP (secure copy), RSH
(remote shell), Telnet, TCP/IP, ICMP, ARP, SMTP, SNMP, DNS, DHCP.
Software:
VMWare ESX and Workstation,
Exchange 4.0/5.5, IIS 4/5/6, SQL 6.5/7/2000, Active Directory, C/Korn/Bourne/Bash
Shell Scripts, VBScript, Windows Script Host (WSH)
and WMI.
Tools:
Nmap, Superscan, Netcat,
TCPDump, TCP Wrappers, SAINT, SSH, Nessus, Whisker, RBAC, sudo, Crack, John the
Ripper, Tripwire, MS Network Monitor, dsniff, snoop, Ethereal.
Firewalls/IDS:
Gauntlet v2.1,
CheckPoint NG with Application Intelligent (AI), and Snort.
PROFESSIONAL
Training:
SQL Server 2000/2005 Transact- SQL Programming
6/08
IBM Tivoli NetCool Impact Administration and Implementation 5/08
NetIQ AppManager 7.0 Advanced 1/08
Sun Perl Programming (DPT-250) 10/07
ScriptingAnswers.com University course: VBS301 - Advanced Windows
Administrative Scripting
ScriptingAnswers.com University course: VBS201 - Intermediate Windows
Administrative Scripting
ScriptingAnswers.com University course: VBS101 - Introduction to Windows
Administrative Scripting
Securing Networks with Cisco Routers & Switches (SNRS) - Router 2811, Switch
2950-24 12/05
Check Point Certified Security Expert AI - (CCSE) 3/05
Certified Information Systems Security Professional - (CISSP) 8/04
Vulnerability Scanning/ Network
Security Assessment/Penetration Testing - (CEH) 7/04
Sun Shell Programming for
Unix/Linux System Administrators 9/04
Administering Security on the Sun Solaris Operating Environment
(SCSECA) 7/04
Advanced Solaris 9 Operating Environment - (SCSA) 9/02
Sun Solaris 8 System Administration 2/02
Sun Fire Midrange Server Administration (ES-420) 3/02
Red Hat Certified Engineer Linux
- (RHCE) 1/03
Implementing, Managing and Maintaining a Windows Server 2003 Network Infrastructure
Implementing and Administering Windows 2000 Active Directory Services 3/04
Internet Information Services 5.0 (IIS)
10/01
Internet Security and
Acceleration Server - (ISA) 12/00
Administering a Microsoft SQL Server
2000 Database 6/01
Updating Support Skills from Microsoft Windows NT 4 to Windows 2000 3/01
Deploying Microsoft Windows Exchange
2000 Clusters / Microsoft
Network Monitoring Tools Workshop
Certifications:
SCSECA - Sun Certified Security
Administrator for the Solaris 9 Operating System 10/05
CCSE - Check Point Certified Security Expert 10/05
CCSA - Check Point Certified Security Administrator 11/05
CEH - Certified Ethical Hacker 10/05
LPIC2 - Linux Professional Institute Certification - Intermediate Level - (pending)
LPIC1 - Linux Professional Institute Certification - Junior Level 12/04
SCNA - Sun Certified Network Administrator for the Solaris 9 Operating
Environment 5/04
SCSA - Sun Certified System Administrator for the Solaris 8 Operating
Environment 12/02
CCNA 2.0 - Cisco Certified Network Associate 11/01
Passed Installing, Configuring, and Administering Microsoft Windows XP
Professional - Exam 70-270 7/04
MCSE Windows NT 4.0 - Microsoft Certified Systems Engineer 6/99
Security+, Server+, I-Net+, Network+ and A+ Certification
Experience:
Merrill Lynch,
NETIQ DEVELOPER/ENGINEER AVP - Global
Technology Infrastructure (PERMANENT)
Systems and Applications
Monitoring Project:
·
Serve as a subject matter expert in the monitor
development discipline of systems monitoring, specifically for the NetIQ
AppManager product. Gather technical requirements, develop NetIQ AppManager
monitors, test and document solutions. This environment has about 18 QDBs and
8,000 Windows agents in production.
·
Built, tested, documented NetIQ AppManager 7.01
environment from the ground up.
·
Design and deliver efficient, effective, economical
technology solutions that align with business needs for availability,
performance, and service recovery.
·
Provide 2nd and 3rd level technical operational
production support.
·
Develop SCOM rules, monitors, and Management Packs. Act as Departments SharePoint Website and
manage contents.
Environment:
NetIQ AppManager 6.02 / 7.01, System Center Operations Manager (SCOM
2007), SharePoint 2007, IBM Tivoli NetCool Omnibus and
Impact, Windows 2000/2003 servers, SQL 2000/2005 Servers, Transact-SQL, Remedy
ticket system, and Windows administration.
JPMorgan Chase,
APPLICATION SERVICE DELIVERY ANALYST - Global
Etrade Pricing Operate Level 2 (PERMANENT)
Applications Support
Project:
·
Oversaw deployments of enhancements for application
programs used in the Investment Bank.
·
Performed day-to-day production support for applications, servers,
dbms; diagnosed problems; resolved production issues or worked with SA &
DBA staff to do so.
·
Coded, tested, implemented and communicated required tactical
enhancements, including tactical monitoring solutions.
Environment:
Sun Solaris, RedHat Linux, Oracle 10g, OEM, iCubic (an implementation of
an electronic trading system to provide a high performance secure system as an
end-to-end solution for market making and trading fixed income securities.), ICE,
Windows 2000/2003 servers, SQL 2000 Servers, Perl, VBScript, and
T-SQL.
Countrywide Financial Corporation,
SERVER ENGINEER
Systems and Applications
Monitoring Project:
·
Maintained the AppManager application, infrastructure, vendor
relationship, and provided third level support for Server
issues, Client issues as well as Monitor issues. This environment had about 43 QDBs and 12,000
agents including all recent version of Windows OS, and many Windows
Applications, AIX, Solaris, and Red Hat Linux.
Developed and modified scripts using VBScript and Perl.
Served as the Engineer for AppManager under UNIX/Linux platform.
·
Acted as a primary owner of the Microsoft Operations Manager (MOM
2005)/ System Center Operations Manager (SCOM 2007) environment 4 production
and 3 QA MOM/SCOM servers with around 300 agents; managed many aspects of this
application from deploying agents to administering Management Packs and
creating/modifying alerts/rules. Also performed SQL DBA work such as
backup/restore databases, shrink databases/log files, and alter database sizes,
monitoring/tuning databases with tools like re-indexing, sp_onepointfreespace,
and DBCC (database consistency checker) commands.
·
Wrote many scripts to query information and automate tasks using
VBScript, SLQ-DMO, and T-SQL.
Environment:
NetIQ AppManager, VMWare Virtual Center, Sun Solaris, IBM AIX, Linux, Microsoft
MOM 2005 SP1, System Center Operations Manager (SCOM 2007),
Windows 2000/2003 servers, SQL 2000/2005 Servers , SQL Server Reporting
Services (SSRS) ,Transact-SQL, Remedy ticket system, and Windows
administration.
Data Return,
NETIQ MONITORING ENGINEER (PERMANENT)
Monitoring Project:
·
Managed complex multi-repository NetIQ environment. Customized knowledge scripts to fit special
needs, and fined tuning of current and new jobs.
·
Provided 2nd level support to the company's
internal support staff and customers; developed, deployed and maintained
monitoring scripts for various operating systems and applications.
·
Assisted in interpretation of diagnostic data
obtained from monitoring solutions. Worked
with team to resolve issues and implemented monitoring strategies for new
technologies and assets. Upgraded systems by working with vendors and services;
developed; tested, evaluated and installed enhancements and new software.
Environment:
Highly
Managed Hosting (HMA), IT Operations (ITO),
IIS, SQL Server, Mercury SiteScope, NetIQ AppManager v5.0.1 and v6.0.2,
HP Systems Insight Manager (CIM or SIM), IBM Director, Summit BasicScript, VBScript,
SNMP, batch scripting, Transact-SQL, Perl scripting and Windows administration.
Verizon,
INDEPENDENT CONSULTANT (CONTRACTOR)
Etalk Server Support and
Maintenance Project:
·
Supported Etalk applications (Recorder,
Superview, and ClientView) which record phone conversations and capture screen
shots for Quality Assurance in all call centers across Verizons entire
footprint. Worked with vendor to solve complex issues.
·
Planned and coordinated projects such as software
updates, server maintenance, backup plan and network changes. Participated in the Project Coordination
weekly meetings to review and provide current status of projects.
·
Provided consultation to determine
hardware/software and resource planning, custom solutions to meet client
requirements, guidance regarding system administration, and input on project
plans.
Environment:
Windows 2000 servers, Windows 2000/XP workstations, MS SQL 2000
IBM,
SENIOR SOFTWARE ENGINEER / LINUX TESTER (CONTRACTOR)
Linux Testing Project:
·
Verified and qualified publicly available versions
and beta releases of the major Linux distributions on existing xSeries servers
by performing X86/AMD64/EM64T/IA64 installation of RedHat Linux Enterprise
Server (RHEL) 2.1/3/4, Novell SUSE Enterprise Server (SLES) 9, and Novell Linux
Desktop (NLD) 9.
·
Configured network and SAN/IBM FastT storage
options using 10Mbps/100Mbps/1Gbps network adapters and switches, RAID
controllers, and Fibre Storage/Fibre Ethernet adapters.
·
Submitted discovered software bugs and defects to vendors,
and test new codes including fixes to previous bugs.
Environment:
IBM lab, RedHat Linux Enterprise Server (RHEL) 2.1/3/4, Novell SUSE
Enterprise Server (SLES) 9, and Novell Linux Desktop (NLD) 9, xSeries servers, and
FastT 500/600/700/900.
Fidelity Investments,
SENIOR SYSTEMS ENGINEER (PERMANENT)
Server Support Project:
·
Worked as on-call support for non-firewall Sun
Solaris servers, built and configured Sun Solaris servers through manual and
jumpstart installations.
·
Provided systems and networking expertise to 3 Data
Centers (2000+ servers) throughout Dallas-Texas, Marlboro-Massachusetts,
Merrimack-New Hampshire, and multiple retail branches. Performed 24x7
on-call rotation support and dealt with business critical issues as they
occurred. Helped build VMWare ESX 2.1
with Linux based OS for Server Consolidation project.
·
Scanned for vulnerabilities using Microsoft
Baseline Security Analyzer (MBSA), and Shavlik HFNetChk Pro software. Rolled
out patches to many servers.
·
Fixed unbootable/dead/corrupted NTFS disk
structure/virus infected Windows 2003/2000/NT systems using advanced tools such
as ERD Commander, NTFSDOS Professional, and Symantec Norton Antivirus
Enterprise v7.51/8.1. Performed root cause analysis for all system failures,
utilizing Windbg, and userdump.
Server Build Project:
·
One of the few engineers worked with Microsoft
Engineer and Consultant to implement the very first Windows 2000 Advanced Cluster
servers with SQL Server 2000 Enterprise Edition in a production environment.
·
Hardened the servers/OS by disabling unnecessary
services, securing registry/file/directory permissions, applying security
templates, installing anti-virus software and latest definition files, applying
latest security patches, re-arranging network binding order, and configuring
WINS and DNS settings.
·
Built, configured, installed thousands of Windows
NT/2000/2003 (firewall and non-firewall), and Novell NetWare 5.X as well as
layered tools (Legato/ARCserve backup, MS network monitoring utilities, version
control, syskey tool (is designed to prevent password attacks by strongly
encrypting the SAM database using 128-bit cryptography), Symantec Norton Antivirus
Enterprise v7.51/8.1, etc.), Windows Cluster, MS SQL, and Exchange 2000 servers
using External Disk Storage/Direct Attached Storage (DAS) such RAID1, RAID 0+1,
RAID5, or Emulex/QLogic Fibre (HBAs) for SAN.
Environment:
Windows 2000/2003 servers, Microsoft Windows 2000 Advanced Cluster, Exchange
2000, SQL 7/2000, IIS 5/6, Veritas File Replication, Compaq Insight Manager
(CIM), Compaq Proliant 5500, 6500, 7000, 8000, 1600, ML570, ML370, DL580, IBM
Netfinity Series, IBM xSeries, HP LH Pro, HP LH 3, ARCserve 2000, Legato 6.01,
CA-TNG, NSH 2.8, ntsmf, Microsoft Alliance Support Reporting Tool (PSSRPT) v3.0,
Enterprise Security Manager (ESM) 5.1 for HP OpenView, Symantec Antivirus
Enterprise v7.51/8.1, Windbg, userdump, and SysInternal tools.
Putnam Investments,
WININSTALL DEVELOPER (CONTRACTOR)
Application Packaging Project:
·
Assisted in facilitating the migration of companys
environment from Netware to Windows NT.
·
Planned and implemented the successful migration of
companys infrastructure, resulting in increased efficiency and
reliability. Designed directory
structure for new infrastructure.
·
Developed and implemented a customized application
to allow the automatic rollout of applications and software during the
migration process, utilizing WinInstall v6.0/v6.5 tool. Analyzed and resolved
all issues with WinInstall and SMS packages.
Environment:
WinInstall v6.0/v6.5, SMS installer, Symantec GHOST, off the shelf and
in-house developed applications.