Michael McDowell

252 Pomeroy Dr. Shreveport, LA 71115 | 318-564-8495 | [email protected]

 


EDUCATION

University Of Louisiana, Monroe, LA

Computer Science                                                                                                                                 Attended: 2002-2005

 

       Bossier Parish Community College

 C4M – Advanced Manufacturing and Mechatronics                                                                2015

Certifications

 

C4M – Certification for Manufacturing                                                                                           January 2015 – May 2015

 

MSSC Certified Production Technician (CPT) Certificate                                                            January 2015 – April 2015

·         MSSC Safety

·         MSSC Quality Practices and Measurement

·         MSSC Manufacturing Processes and Production

·         MSSC Maintenance Awareness

 

Louisiana Class D Chauffer’s License                                                       Current

Work Experience

 

Figlio Tree Service - Shreveport, LA                                                                                            November 2006 – Current

Driver/Groundsman

·         Towed equipment to and from jobsites.

·         Transported employees to and from jobsites.

·         Defined and maintained the staging area and safe zones on jobsites.

·         Operated knuckle-boom log loaders, Stump Grinder, Chainsaws, Ariel Man Lifts, Chippers and Bobcats.

·         Drove chipper truck to and from eco-dump.

·         Towed large tree refuse on trailers to eco-dump.

·         Performed basic preventative maintenance on hydraulically powered equipment, diesel pickup trucks and chainsaws.

·         Created and maintained maintenance schedule and logs.

·         Coordinated daily schedules for multiple crews.

·         Controlled and tied knots in ropes for lowering tree sections in confined spaces.

·         Set up riggings – Rope Breaks, Speed Lines, Porta-Wrap.

·         Kept records of company expenses paid for with company credit card and turned in all receipts.

 

 

US SUPPORT CO. – Shreveport, LA                                                                                           November 2005-November 2006

Team Leader

·         Provided daily direction to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.

·         Established work procedures and processes that support the company and departmental standards, procedures and strategic directives.

·         Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

·         Provided continual evaluation of processes and procedures.

·         Resolved escalated customer service issues via supervisor call.

·         Ensured employees had appropriate training and other resources to effectively and accurately perform their job.

·         Was available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

·         Assisted the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

References Furnished Upon Request