Michael Cup

22 Brookhaven Terrace

Rochester, NY 14621-5512

(585) 264-1237

http://michaelcup.com

E-mail: [email protected]

Objective: To obtain a fulltime Business Analyst or Technical position that will utilize my developed strengths from education and experience.

Education:     

      Computer Education Services Corporation                  Rochester, NY                     May, 2003 - Present

                       MCSA Fast Track Program

                             Course Work in:

�        A+ Hardware

�        A+ OS Technologies

�        Network +

�        Help Desk Analyst     

�        Microsoft Windows 2000 Professional and Server

�        Microsoft Windows 2000 Network Environment      

Rochester Institute of Technology                               Rochester, NY                     May, 2000

Bachelor of Applied Arts and Science with Information Technology & Business     

Monroe Community College                                         Rochester, NY                     May, 1984

A.A.S. Data Processing                                                                                       

Major Qualifications:

o       Knowledge of UNIX, Windows 95, 98, and 2000 professional operating systems.

o       Background on Macintosh personal computers and printers.

o       Design flowcharts for System Programmers. Create all documentation for projects.

o       Production skills: Visio Professional 5.0, allClear 4.5, FileMaker Pro 3.0, FrontPage 2000,

o       Macromedia Dreamweaver 4.0 and Fireworks 4.0, Adobe Photoshop 5.0, Seagate Crystal Reports

            6.0, Microsoft Project. JavaScript for HTML pages.

o       Provide excellent customer support for internal and external customers. Train shop floor and end users on all group projects.

o       Analyze accuracy of financial data from test and live web sites.

Experience:

Strong Memorial Hospital                                                       Rochester, NY             September, 1987 � May, 2003

Lab Computer Operator

Monitor computer systems, print reports, and resolve equipment problems in MAGIC version 4.7 by Meditech in Boston. Microsoft windows applications � Word, PowerPoint, Excel, and Access. PC Installations using Ghost disk. Train other users on various operating procedures. Researched and streamlined scanning of lab requisitions for entire Clinical Lab.

Xerox Corporation                                                                 Webster, NY                October, 2000 - November, 2002

Senior Business Analyst

Provided Business process analysis and new process development for various organizations within the Manufacturing and Supply Chain organizations. Obtained data on current business processes in standard format and captured all relevant data (to support programmers and developers) on the business processes, defined data elements, and documented system requirements. Trained users on utilizing internal web projects making modifications according to the customer requirements. Created and updated all documentation and manuals associated with internal websites. Responsible for the installation of Visual Manufacturing software (Version 4.0.8) for all production workers within Xerox. Designed all documentation for Client Internal web site.

Rochester Institute of Technology                                              Rochester, NY           January, 1997 � October, 2000

Records Clerk

Input and faxed campus safety reports on all student and faculty activity. Ensured that all yearly reports are microfiche for archival use. Operating System - Macintosh OS 8.6.

Projects:  Design own web pages using Microsoft and Macromedia software.

References: Furnished upon request.