First and second level customer relations representative and technical coordinator for worldwide visual content corporation. Managed web-based interface and resolved problems for 30 to 40 corporate customer organizations per day. Authorized to make decisions up to $1000-- full discretion to balance customer desire with corporate interest. Created new customer interface template--reduced problems and complaints. Responsible for decisions and enforcement of return policy for customer returns. Resolved discrepancies related to on-line purchase of iPIX software keys--researched corporate records, verified customer purchased and authorized adjustment of on-line accounts.

1998-1999 Sports Editor, Loudon County News-Herald.

Totally responsible for sports section of mid-sized county newspaper. Covered events, took photographs, developed and edited copy, supervised freelance reporters. Met publication deadlines--full sports page layout always ready ahead of schedule. Established and maintained working relationships with school administration, coaches, teachers, players and parents. Maintained dark room, assured equipment and chemicals ready to meet deadlines. Updated sports stories on News-Herald web page.

1996-1998 Business Manger, Value-Ware Software

Managed relations with retail stores, maintained inventory system, provided technical support for thousands of products for a nation-wide share-ware distribution company. Wrote, copy-edited and designed product catalog for majority of software sales. Updated and maintained Value-Ware web site. Met or exceeded sales goals for nationwide stores and direct phone sales.