MANILA'S FINEST HOME CARE AGENCY
Rochester, New York
U.S.A.
(585) 226-1828
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1. How do you select your caregivers?
We select caregivers based on their experience, qualifications, dependability, and personal traits. We look for caregivers that are trustworthy, helpful, friendly and caring.
2. What is your screening process for caregivers?
There are a number of steps we take up to screen our caregivers. We require them to submit themselves to a personal interview that is about a one-hour process, verify their work references, run criminal background checks and have an outside agency run a social security verification.
3. What if I'm not happy with the caregiver provided to me or my loved one?
We are happy to provide you with another caregiver until such time you are completely satisfied.
4. Can you help me if I only need someone for a few hours?
Yes, we have no minimum hourly requirements, so you make use of the amount of services you only need. We will provide a caregiver as little as an hour or as much as 24 hours a day.
5. How much does your service cost?
Our service cost depends on the number of hours of service you need. It is negotiable.
6. What training do your caregivers have?
Remember, our caregivers are not providing skilled nursing services but provide only non-medical services. Our caregivers have a variety of other skills and training. Some maybe trained on how to care for clients with dementia while others with stroke patients. Since we have enough staff, we are usually successful at finding someone who meets your unique needs.
7. How far do your caregivers travel?
We usually will try to find a caregiver that lives as close to you to increase the likelihood of it being a good match.
8. Does Medicare cover this service?
Unfortunately not. Medicare only covers skilled nursing services in the home. Even those services are only covered to a limited time or extent.
9. If I need to cancel services, how much notice do you require?
We only require a 24-hour notice.