1. BOOKINGS

Bookings shall be confirmed in writing (E-mail , fax, or via post).

Bookings shall be considered confirmed only when such booking is accompanied by a deposit valued at 40% of the tour price, whose receipt has been acknowledged by our bankers. The remaining 60% must be paid before the tour begins; either in our Moshi, TZ office or via bank three weeks prior to tour commencement. Please see the payment section below to find out what types of currency we accept.

 2. CANCELLATIONS AND REFUNDS

Any cancellation of a reservation must be in writing and shall only be effective upon its receipt and acknowledgment.

The following reimbursements will be made for cancellations:

1. More than 30 days prior to trip commencement – 70% of deposit
2. 7 to 30 days prior to trip commencement  – 50% of deposit
3. 48 hrs to 7 days prior to trip commencement (or no show) – 0% of the total tour price

No refunds are given for the following:

1. Lost travel time or substitution of facilities
2. Itineraries amended after departure
3. Presence of circumstances beyond company’s control which requires alternative arrangements be made to ensure the safety or further participation and enjoyment of your tour
4. Lack of your appearance for any accommodation, service, activity, or tour segment without prior notice (see above)
5. Premature contract termination

 3. PAYMENT

Non-residents of Tanzania are required by law to pay in foreign convertible currencies. Payment for any extraneous details may be done at our Moshi, TZ office via traveler’s cheque or cash. We will soon accept Visa, MasterCard, American Express, and Discover.  Please bring your passport to validate your resident status.  

For Kilimanjaro Trekking please also read Booking conditions of Kilimanjaro National Park

Deposits and other transactions may be addressed to our account as follows:  

Account Title: Moshi Expedition and Mountaineering.

Please note that after sending your deposit, we request that you fax (our fax No:+255 27 2752451) us your copy of confirmation vouchers from your bank.  In doing so, we are notified that the money is on the way, and may begin the provision booking.  We will confirm your booking after receiving acknowledgement of transfer from our bankers.

 4. ACCESS

We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial booking are subject to the conditions and rates outlined above, despite any access issues or weather conditions.

 5. RISK

1. The company and its owners, directors, management and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, how ever they may be caused.
2. The company draws your attention to the fact that there are certain inherent risks present when on safari, or when engaging in any strenuous physical activity.
3. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.

  6. FORCE MAJEURE

1. “Force Majeure “ means, in relation to the company, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences)
2. If the company is affected by force majeure it shall forthwith notify you of the nature and extent thereof.
3. The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.
4. If the company is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.

7. TERMS AND CONDITIONS

These are the terms and conditions governing the relationship between the company and you, to the total exclusion of any other terms and conditions.  No alterations to the terms and condition may be made by any of the company’s employees, authorized representative or agents, unless in writing by an authorized officer of the company. All decisions and matters subject to the company’s discretion shall be by authorized officer of the company.

 8. DISPUTES

If you have any cause of complaints while traveling, you must immediately bring it to the attention of the company’s local representative or agent who will attempt to resolve the situation

 9. CONSENT

The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The Terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by an authorized officer of the company