Electronic Investing Services Representative

01/2000 - 06/2000

Worked independently to analyze members needs/requirements while providing assistance with a wide range of service and inquiry issues. In addition to working independently, part of a team working together to resolve dynamic, complex problems.

Focused on learning Internet/Web site troubleshooting skills. Developed skills necessary for analyzing if applications are performing correctly and if the applications are continuing to meet user requirements. This required refining my ability to multi-task, plus my research, analysis, and organizational skills.

Learned Customer Support Application (CSA), Animal (Account Relationship Database) and Order Queue in addition to other USAA desktop applications.

Led Electronic Services Units in number of member e-mails (Metros) answered.