Electronic
Investing Services Associate |
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06/2000
- present |
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Member
of the redesigned IMCO Main Menu test team. Entered scenarios
from test cases into test Web environment using PC and Mac machines
running multiple browsers (Internet Explorer versions 5.5 and
6.0 plus Netscape 4.7 and 6.2). Created ad hoc tests. Validated
correct Web pages and messages are displayed to member. Noted
deviations from expected results and compared them to test cases.
Discussed results with test team, Enterprise Business Operations
and Enterprise Testing Solutions. |
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Took the initiative to do a study comparing the Investment Management
Company's portion of usaa.com to the Web sites of Fidelity, Schwab,
Vanguard, and E*Trade. The study examined the Investment Main
Menus, navigation in the sites, trading pages, display of account
information, quotes, watch lists and trading tours. The study
noted differences, provided sample screen shots and made recommendations.
Included in the study was a short SWOT analysis. The results are
published as a Web page that is currently stored on the LAN in
the Electronic Services drive. |
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Created
the mission statement for the Electronic Services Unit -- "The
mission of Electronic Services Unit (ESU) is to facilitate e-commerce
between members, the Investment Management Company and USAA through
testing and troubleshooting of applications which allow members
to communicate their needs, request transactions and access account
information." |
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Member
of 529 College Plans test team. Entered scenarios from test cases
into test Web enviroment using multiple browsers (Internet Explorer
versions 5.5 and 6.0 plus Netscape 4.7 and 6.2). Created ad hoc
tests. Also created ad hoc tests focused on reworked defects in
the IMCO WebSphere Conversion project both in the test Web enviroment
and post implementation in usaa.com. Validated correct Web pages
and messages are displayed to member. Noted deviations from expected
results and compared them to test cases. Discussed results with
test team, Enterprise Business Operations and Enterprise Testing
Solutions. |
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Member
of IMCO EDD (Electronic Document Delivery) Project 2 test team.
Entered scenarios from test cases into system via test Web environment
and test Member Support Application (MSA). Created ad hoc tests.
Validated the correct paper or electronic statements were received
for each member number in the test. Also validated correct Web
pages and messages are displayed to member. Noted deviations from
expected results and comparing them to test cases. Discussed results
with test team, IMCO e-Business Development and Enterprise Testing
Solutions. |
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Member
of Reward Shares Class Conversion test team for the USAA S&P
500 mutual fund. Entered scenarios from test cases into system
via test Web environment. Created ad hoc tests. Validated correct
Web pages and messages are displayed to member. Noted deviations
from expected results and compared them to test cases. Discussed
results with test team and Quality Management and Application
Testing (QMAT). |
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Member
of Mutual Fund Voice Response System (MFVRS) test team. Entered
test cases into system via telephone, checked for deviation from
expected response, noted defects, sent defect reports to team
leader via Outlook, and discussed results of tests on new code
and modifications with fellow team members. My experience in responding
to member problems allowed me to develop additional test cases
for scenarios that were not covered in the test cases prepared
by Enterprise Testing. |
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Submitted
several ideas leading to changes in proceedures and support systems. |
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Volunteered
to be part of pilot program for on-line training program - smartforce.com
- and SnagIt 5. Independently accessed applications, determined
if they meet user requirements, such as business functions, tasks,
and conditions, and then communicated findings to various teams.
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Worked
mutual fund Web transaction reports. Certified Web site mutual
fund reject reports. Researched and analyzed discrepancies, called
member when appropriate, warned and odoced accounts, contacted
mutual fund operations to facilitate problem resolution. |
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Loaned
to USAA Federal Savings Bank (FSB) Deposit Sales and Service 08/06/2001
through 09/10/2001. Assisted Deposit Sales and Service Representatives
in handling members’ calls. Learned several of FSB’s
systems: ALLTEL, PEP +, and COLD. |
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Updated
Electronic Investing Services training manual. Opened Microsoft
Binder, deleted material on Customer Support Application, and
added material on new Member Service Application by creating new
document in Word including screen prints captured by SnagIt32.
In addition, assisted in developing material for avoidable calls
section. |
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Performed
ad hoc testing of systems - Voice Response and Web site - in response
to member and sales representatives concerns. Determined if the
systems are correctly responding and if the applications are continuing
to meet user requirements. Should research and analysis determine
modification is necessary, contacted managers, ESU Smart, Level
2, or the team working on the application with recommendation
or a request for further research and analysis. |
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Assisted
Electronic Services 3 (the Metro team) in responding to member
e-mail. |
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Certified
Training Counselor (CTC) for Electronic Investing Services. |
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Subject
Matter Expert (SME) for IRAs. |
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Subject
Matter Expert (SME) for EDD (Electronic Document Delivery) |