Graduate School of Business, Masters of Science, Information Systems Management,
9/01 - 12/03, 3.9/4.0
Bachelor of Science, Mechanical Engineering, May 1997 GPA 3.2/4.0, Dean's List
- Perform day-to-day maintenance of PACS servers, clinical and diagnostic workstations, databases, various RAID + tape storage configurations, 3D workstations, film digitizers, CD burning stations, HL7 interface, modality worklists, + speech recognition system.
- Evaluate new systems with respect to hardware, software, workflow, + alternatives.
- Ensure systems are patched and upgraded in a timely manner, have up to date anti-virus protection, remote access, adequate security, reliable backups + disaster recovery, and change management procedures.
- Carry out project management tasks, installation, and testing of new systems to provide project completion on time, on budget, and with promised functionality.
- Work with vendor support personnel to ensure timely problem resolution through efficient troubleshooting in an effort to avoid system downtime.
- Execute networking analysis, configuration, and troubleshooting in a large LAN/WAN environment.
- Participate on project teams and work cooperatively with Clinical Engineering and other IS groups; including networking, database administration, device deployment, servers, and RIS/HIS interface.
- Utilize business knowledge to identify and investigate internal customer requirements and opportunities for improved operating results and advancement of strategic goals. This includes providing customers with timely feedback and assistance during the cycle of change.
- Communicate status of projects to management and customers.
- Develop documentation in the form of Request for Proposals (RFP), departmental procedures, system diagrams, and informative web sites.
-Interfaced directly with Radiology Information System (RIS) analysts during trobleshooting and configuration of RIS-PACS interface
- Generated departmental process and procedure documentation
- Design and maintenance of call center service call tracking database in MS Acces
- Provided phone support and training for customers and field engineers on Windows NT, Macintosh, and Solaris Unix software products and systems
- Participated in Y2K preparation effort and platform transition of flagship produc
- Provided remote technical support for computer, electrical and mechanical systems
- Demonstrated products' performance, test cut materials and contributed technical insight to sales process
- Performed technical and sales duties as required at exhibits for automotive, furniture, apparel and industrial fabrics industry trade show
Operating Systems: Windows (95, 98, Me, NT Server + Workstation, 2000, XP) Solaris + HP UNIX, Macintosh
Software: Microsoft Access + Office, Project, Visio, AutoCAD
Databases: MSSQL, Oracle, Weblogic
Coding: Visual Basic, C++, HTML
- Strong interpersonal, presentation, writing, organizational, time management, and prioritization skills
- Project Management
- In-depth knowledge of DICOM data transfer and associated protocols
- System Analysis + Design
- E-Commerce Strategy Analysis + Proposal Generation
- Marketing Analysis