Summary

Professional with combined education and experience seeks Network Administration/Help Desk position.

Skill Sets

Novell Netware 5.1, Netware 6.0, Netware 6.5, Windows 98, Windows 2000 Professional, Windows 2000 Server, Active Directory,

TCP/IP, DHCP, DNS, MSDOS based applications, Microsoft Office Suite, Troubleshooting Network/PC problems, CA Brightstore Arcserve,  CA Unicenter Call Tracking Software v5.5, FreeBSD, RedHat Linux, Suse Linux, FreeBSD, SNORT IDS Engine, Groupwise v5.5, Spamassassin

Experience

2004-2005    Creative Marketing Strategies        Glassboro, NJ

Network Administrator

§         Create and manage users in a Novell Netware environment

§         Assisted in moving Corporate Headquarters from Woodbury, NJ to Glassboro NJ consisted of:

-Moving end user workstations and reconfiguring them for new IP Address scheme and network configurations.

-Moving and reconfiguring corporate servers for new IP Address scheme and network configurations

-Configuring new Compaq servers, Baystack switches, and Cisco routers

-Installing new printers, and print drivers for end users

§         Assisted in Site-to-Site VPN connection for external call center connections

§         Created Network Intrusion Detection system for interior and exterior network monitoring, using SUSE Linux and SNORT detection engine

§         Created and implemented Apache2 web server based on Novell server

§         Assist in end user training in Network Resource Utilization

§         Document and effectively communicate planned outages, provide cost assessment for network hardware and software upgrades.

§         Responsible for nightly, weekly, and monthly backups.

§         Managed corporate email services

§         Maintained corporate web site, intranet

§         Updated hardware/software with latest patches, including BIOS updates, and virus definitions

§         Software license compliance

2002-2004      Creative Marketing Strategies              Woodbury, NJ

Support Center Analyst/ Help Desk

§         Answer inbound trouble calls and e-mails; log the problem in our call tracking software.

§         Analyzing tracking software, graphing the results to track hardware and software usage, using knowledge gained to recommend ideas for preventative maintenance and system upgrades.

§         Troubleshoot end user problems in a Microsoft Windows 2000 desktop environment.

§         Installing and configuring various software systems, including Windows98, Netware Clients for Windows, and Windows 2000 Professional.

§         Personally implemented new tracking procedures to increase productivity by 20%.

§         Providing desk-side and remote support to repair computer and network related equipment.

§         Learned Inbound Call Center technologies, including Nortel Symposium software, wiring, routing, and punching down phone lines.

2001-2002         Creative Marketing Strategies                  Amherst, NY

Sales Floor Manager / Automatic Dialer Supervisor

§         Supervised up to 35 people within call center environment.

§         Maintained strict adherence to client expectations and standards.

§         Managed Automatic Dialer software to client specifications to maintain acceptable dials per hour and other related statistics.

§         Maintained Sales Floor PCs to ensure working “work” environment, replace network cable, telephony equipment, and computer components as necessary.

1999 – 2001       NCO Teleservices                     Cheektowaga, NY

QA Manager

§         Managed core group of QA representatives

§         Trained and enforced newest client goals, and revisions.

§         Assisted in training new employees up to client expectations.

§         Maintained strict adherence to client standards.

Education

Diploma in Network Administration

Graduated with Executive Director’s Honors

The Chubb Institute   

March 2004