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SUMMARY

Product Development Director, consistently delivering complex projects on time and under budget. Extensive expertise in driving sales revenue growth to Fortune 500 clients. Developed innovative new product strategies achieving #1 in market share. High-integrity leader forging strong cross-functional teams, delivering solid results, and creating an energized environment fostering open communication, innovation, and achievement. Visionary, sought as speaker at national technical conferences, with numerous publications and 12 US Patents. Three-time winner of Bell Labs’ highest Patent Award.

ACHIEVEMENTS

Skillfully blended business and technical expertise, for break-through results.

· Designed and engineered a new product line to $50M in sales in first year.

· Drove record sales of product portfolio, increasing revenues by 25% during market downturn.

· Developed and executed product strategies cutting costs by 50%, growing revenues by 30%.

· Achieved #1 Market share position and grew lead in US in 2000 and 2001 vs. #4 in 1999.

· Achieved #1 Market share in Europe and Asia in 2001, vs. # 5 in 2000.

· Achieved 150% CAGR in segment sales through sales training and motivation 1998-2000.

· $350M P&L responsibility, $60M budget responsibility.

· Top leadership ratings for division from employee survey in 2002 and “nose for talent.”

· Top customer user group rating - “she really listens and understands our business needs.”

· Improved customer retention by 20% through loyalty program, retraining sales team to leverage customers’ legacy infrastructure for maximized business performance.

Developed and launched numerous successful new software products.

· Drove development of multi-media contact management products for mid and enterprise markets.

· Spearheaded rapid development of a new product in 87 days from concept to customer acceptance.

· Developed and patented new software technologies, with $14M royalty revenue stream.

· Directed division network convergence efforts, developing IP Networking remote service offers.

· Led design efforts and implemented the world’s largest fully integrated call center.

· Developed service automation strategy saving $1B in costs for AT&T’s Operator Services and Directory Assistance operations, while improving both service availability and quality.

· Designed award-winning Pinnacle ACD and first service provider computer telephony interface.

EXPERIENCE

Product Development Director, Business Intelligence & Contact Center Products, Avaya, 1998 – 2002

Lead Architecture Engineer, Service Provider Applications, Bell Laboratories, 1990 - 1998

Sr. Product Manager, Operator Services & Call Center Products, AT&T Network Systems, 1988 - 1990

Business Strategy and Sales Automation Consultant, Independent, 1985-1988

Marketing Director, A View from the Mac magazine, 1986-1987

Product Planning Engineer, Rockwell International, 1984-1985

Software Designer, Developer and Product Planner, AT&T Teletype, 1980-1984

Software Analyst and Developer, GTE Automatic Electric Labs, 1978-1980

EDUCATION

Executive Accelerated MBA in General Management, Wharton School of Business, 1996

Bachelor of Science in Electrical Engineering, University of Illinois, 1980

KEY SKILLS