San Jose, CA
[email protected]
CAREER OBJECTIVE:
Seeking an accounting or office support position where I will be called upon to exercise my judgment, initiative, and versatility to actively contribute to the health and success of the organization.
BACKGROUND SUMMARY:
Over seven years of software license/order processing administration and accounts payables with an industry pioneer developing software tools for knowledge-based engineering and object-oriented design, and, more recently, for improving and accelerating SAP R/3 implementations.
Preceded by one year as personal assistant to the Vice President of Marketing for a cutting edge and Emmy award winning company manufacturing workstations for post-production use in the video industry, and two years of responsible teleprospecting experience with a leading design company producing software tools for real-time embedded development.
Proven ability to identify and resolve problems, quickly develop rapport with customers, and develop creative and efficient approaches to established procedures.
EXPERIENCE HIGHLIGHTS:
IntelliCorp, Inc., Mountain View, CA 2/95 to 11/02
Sales Support Administrator/Junior Accountant
Process domestic and international sales orders with special attention to verifying validity of contract terms in relation to revenue recognition and adherence to company policy. Generate software license agreements and price quotations. Invoice customers and apply cash received. Payment processing and check reconciliation. Generate, mail, and file W-2 and 1099 forms. Issue and track purchase orders. Prepare monthly and quarterly revenue analysis reports. Research customer history data in response to internal queries. Maintain accounts payable, sales and legal files, and customer database. Other general accounting functions as needed.
� Self-trained on Solomon accounting software.
� Designed and distributed electronic work request forms to streamline contract and order processing and diminish the time spent on paperwork by Sales Managers.
� Customer Satisfaction Award for performance during a telephone customer survey project.
� Two Sales Appreciation Awards �In recognition of outstanding performance, productivity, and dedication - from the Sales Team�.
Pinnacle Systems, Sunnyvale, CA 11/93 to 2/95
Marketing Coordinator/Receptionist
Immediate administrative assistant to VP of Marketing and provide general support to Marketing group. Text layout of marketing brochures. Company interface to inquiry handling service. Monitor supply of marketing materials and distribute to sales force as needed. Maintain dealer and customer databases. Periodic mailings to dealers and customers. Create monthly reports on media effectiveness and prospect interest. Book travel arrangements. Answer and route incoming calls. Greet and announce visitors. System manager for telephone and voicemail systems.
Ready Systems, Sunnyvale, CA 9/91 to 11/93
Lead Teleprospector
Qualify sales leads via telephone and distribute to sales force. Fulfill prospect requests for product information. Develop and compile comprehensive data regarding prospective customer development needs. Prepare periodic target market data for Engineering and Marketing. Select and train new Teleprospectors and supervise Teleprospecting team.
� Within two months of hire, received commendation from U.S. Telesales Manager for improved accuracy of lead qualification.
� Implemented new training to decrease ramp-up time and diminish turnover rate of Teleprospectors.
ADDITIONAL EXPERIENCE / SKILLS:
Prior background includes customer service, retail sales and office support. Knowledge of Microsoft Word and Excel for Windows and Macintosh, Microsoft Access for Windows, ASK MANMAN/OMAR order processing module, and Solomon order processing, invoicing, and accounts payable modules. Proven ability to self-train on new software programs and office machines. Extensive volunteer experience establishing and running three and four day conventions for local science fiction literature and media fans. Served terms as Recording Secretary and later as Treasurer for the Chihuahua Club of Northern California, Inc.
EDUCATION / TRAINING:
� Business Courses, De Anza College
� The Essentials of Excellent Customer Service, SkillPath Seminars
� The Success Through Communication Course, Dianetics Academy
� Telephone Techniques Seminar, Pacific Bell
� How to Survive - and Thrive - in Accounts Payable, SkillPath Seminars
� LiveModel: SAP R/3 Edition Software Training Course, IntelliCorp
� Currently studying Spanish, Berlitz audio cassettes
AWARDS:
� Graphics and Mixed-Media Awards
� Customer Service and Sales Volume Awards
REFERENCES AVAILABLE UPON REQUEST