Sample letter/telephone conversation - Phrases

Phrases of customers:

I have been given your name/telephone number  and address by.....

I saw your advertisement in .....

Could you please send me a brochure of your hotel?
                              the tariff

.......                     let me know your terms for ..... bed and breakfast
                                                                           half board
                                                                           full board

.....                        tell me whether there is an extra charge for .......  a car park
                                                                                                    an extra bed
                                                                                                    a single room

I would be interested in finding out if.....

      all rooms have a balcony?
      you have reductions for children?
      you have family arrangements?
    the rooms are equipped with a shower/toilet/bathtub?
    where the hotel is located?
 

I am enclosing an addressed envelope for your convenience.

Please reply to the following email-address:
 

Phrases for staff in a hotel:

The rate is ...... for a double with bathroom.

The price includes bed and breakfast.

V.A.T. is included in the price.

What name is it?

Could you spell the name, please?

It´s within walking distance from the station.

It´s a short distance from the center.

It´s about ten miles from the airport.
 
 


 
 
 
 
 
 

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