A receptionist works in the “front office” – situated e.g. in the
front hall or the lobby of a hotel. The staff working there has either
direct personal or telephone contact with the guests.
The receptionist welcomes, registers the guests, sometimes he deals
with inquiries or is even responsible for book-keeping.
An “advance reservations clerk” deals with reservation inquiries and
with the booking and allocation of accommodation. The reservation requests
are done in different ways: by letter, by fax, by phone, by mail .....
. Telephone bookings are quick, it is possible to get full information
from the customer. Nevertheless written and signed confirmation is always
necessary.
Many hotels own a reservation system, so the reservation can easily be done via Internet by the individual customer.