Buying on the Net

ibaya
This is one of the most comprehensive e-malls we have seen in India. There are 14 broad categories of items available from computers and electronics to food, flowers, chocolates and accounting software. It has the feel of the real thing as you take a shopping basket and keep adding to it. You've got to register first for the service before you start filling up baskets and taking advantage of the goodly discounts offered. You finally check out through a Verisign-certified secure system, paying either by credit card or selecting a cash on delivery option. An online tracking system lets you find out the current status of your order. iBaya.com is a WAP (Wireless Application Protocol) enabled website, so you can also place orders if you have access to the Internet via a cell phone. Other features include a gift-reminder service so you get reminded about special days ahead, and a wish list where you can enter the things you would like to receive. Now just pass broad hints to friends and relatives about such a list and wait for something to drop into your lap.

Fabmart
Fabmart specialises in three items: music, books and jewellery. Besides offering the products at a reasonable discount, the site has a three-level rewards programme based on a customer's total purchase value: The Silver Account (Up to Rs 5,000); Gold Account (Rs 5,001 to Rs 25,000) and Platinum Account (Rs 25,001 and above). The reward points that you earn varies from store to store (music, books, jewellery), with one Fabmart Reward Point equalling one rupee. This Bangalore-based store has an offline customer service from 8am to 8pm, where you can call up a number in your city to solve your queries. Fabmart offers a seven-day money-back guarantee during which time you can return the goods bought for whatever reason provided the cassettes and CDs have their original packaging or the book and jewellery are in their original condition. Delivery is made to about 850 locations in India. Payment is made through credit cards and the site uses the latest 128-bit encryption technology with a secure digital certificate from Verisign to secure the transaction.

MumbaiMart
This Mumbai-based site is part of the family of sites owned by WizWork.
It markets a wide range of goods like electronics, household articles, leather goods and movie tickets. In Mumbai, delivery takes between 6 and 48 hours depending on the items ordered. Orders below Rs 500 will draw a Rs 50 delivery charge, otherwise delivery is free, but you must pay cash on delivery. For delivery outside Mumbai you will have to wait for a period ranging from 2 days to a week depending on whether you are in a major metro town or a remote village. In all these cases standard courier charges will apply. No, credit cards are not accepted and payments would be effected through demand drafts, so the question of secure digital certificates does not arise.

Baazee
If the coming festive and wedding season is one for buying gifts, it is also the time when you receive them. So what do you do with the three casseroles, two picnic sets, the wrist watches and other things you don't really need? Why, convert them into hard cash by simply auctioning them off on bazee.com. You just post your item on the site, providing a picture if possible, state your reserve price, give your e-mail and wait for buyers to contact you. Everyone's out for a good bargain, so if you're reasonable enough you can surely get rid of your unwanted items. When buyers click on an item, besides the details, he is also given the date when the auction closes, the reserve price, the starting bid and the current bid value. When the deal is concluded, the transaction is wholly between the buyer and the seller and the site does not accept any responsibility for this. After all, the service is provided absolutely free. There is a section called 'My Auctions,' where you can keep track of your auction activity in one place. Since no payments are made to the site itself, the question of security for online payments does not come into the picture.

Bid or Buy - India
This partner site of Rediff.com has a similar structure to the Bazee site. Here too there are a number of categories of products where the seller can post his item for auction along with a reserve price which is never disclosed anytime during an auction so as to protect the seller's confidentiality rights and to facilitate the buyer to decide the worth of the item. After the final successful bid, both the buyer and seller will receive an auto-generated e-mail providing each other's e-mail address. The buyer will then have to contact the seller for all queries regarding the closing of the transaction. Payment is made as per the terms mentioned by the seller on the item page. You have to register to take part in the auction. Featured on the home page are deals like 'Crazy One Hour Auctions,' where the deal is open only for an hour; 'Featured Auctions,' which are a pick of the various auctions available; and 'Crazy Auctions,' which are on for just a day. Here too there are no online cash transactions with the site, so security features are absent.

Vasool
Unlike the above two auction sites, Vasool.com, from the stables of Satyam/Indiaworld, has a limited number of products up for auction. This is not a place where you can sell your second-hand stuff, for the products are chosen by the Webmasters and they are available for a limited period of time. There is a weekly 'One Rupee' auction of original branded products or services for you to bid. As the name suggests, the auction starts at Re 1, and there is no base price, though the MRP is indicated. In the 'Buying Club,' the price drops for all as buyers increase, so the more the number of buyers, the lower the price. Then there is the 'Deal Of The Day,' where a few branded products are available for two to three days at great bargains. These are special promotional or introductory prices available only on Vasool.com. To take advantage of all this, you need to buy a Vasool Card for Rs 500 which you can get within 24 hours. Payments for products can be made by credit card or by cash on delivery. In some cases, even a cheque is accepted. Though you get a regular warranty for the products purchased, the site speaks of no other electronic security for the transactions.

Contact: Manuel Fernandes

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