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No! What to do when things go wrong? Use this checklist to make sure you have
documented and done everything you should
√
Name, age, diagnosis and
prognosis (if available) of the patient
√
Basic description
of what happened
√
Names of
caregivers involved (Risk Management may want to talk with them before they
leave their shift).
√
Specific
outcome/injury and whether it was a direct result of the occurrence
√
Is the attending physician
present? Been notified? Who has the best rapport/relationship with the patient
or family
√
What family
members are present? Are more anticipated? (Sometimes it is best to wait until
all are present before anyone talks to the family or to designate a contact
person so that information is consistent controlled.)
√
Has anyone talked with the
patient or family? If so, what were they told?
√
Have you received
consultation from Risk Management regarding communication with the patient and
family?
√
Was any equipment, device or
products involved? (If so, they should be sequestered and referred to Biomedical
Engineering for inspection.)
√
Was this a medication error or adverse drug event? (Syringes and containers
should be saved for analysis.)
√
Has the Occurrence Report
been completed?
√
Have you documented a
description of the event in the Medical √
√
Obtain consultation from
Risk Management regarding documentation
√
Documentation
should be factual, clear and concise
√
Do NOT document that an occurrence report was filed or
that Risk Management was notified
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