Jan, 2005 � Till Date Kulsum Plaza, Blue Area
Islamabad, Pakistan.
� Mobilink / PMCL is the subsidiary of Orascom Telecom, Egypt, with having the privilege of being Pakistan�s first and largest GSM Service Provider.
� Currently been promoted to an ERP Specialist where I am responsible for the RE Implementation of ERP on an Oracle Platform.
� During the Implementation, I am also responsible as for Process Engineering i.e. the analysis of the current work flows for any non compliance with the ERP System.
� Focusing mainly on the supply chain of the ERP Reimplementation, which is the Inventory, Fixed Assets, Procurement, Contracts modules. Further more am supervising the development and development of the Setup Creations, Report Development with respect to the Stakeholder requirements.
� Will ensure the integration of the Technical OSS with the ERP Inventory and Fixed Assets.
� I Started my career with Mobilink as an Associate IT Services where was responsible for the IT Services Dept., taking care of the day to day operations i.e. Help Desk Supervision, Asset Management, Supervising & managing the needs of the internal customers for their requests of IT Resources.
� Team lead of self designed Program, Employee Productivity Education, which provided Mobilink employees nationwide with readily available, scenario-based, prescriptive training on Mobilink products and IT-related technologies.
� Assisting the HOD in his tasks and decisions is also one of my key responsibilities by being involved in policy and SOP designing & implementation the department & its sub departments
� For smooth operations of the department, I was also responsible in keeping track of all the occurring and planed projects/tasks of IT Services. To ease the process I automated every single project and task in the Project Server.
Operations Lead MPS Call center,
Jan, 2004 � Jan., 2005 Software Park, Ewan E Iqbal,
Lahore, Pakistan.
� I was responsible for the training, & managing of The Customer Support Department, and setting the SOP�s in accordance with the requirements of the company�s clients 9278, ESTN & Radiant was one of my key responsibilities.
� Traffic controlling, break scheduling & taking escalated calls thus catering the customer�s complaint on a priority base was one of my key responsibilities.
� I was coordinating with the Head office (Brooklyn, NY) and our Clients in the USA for on time Customer Complaint handling and quality assurance; and to fulfill the demand of internal and external customers.
Project Coordinator Nexcomm Systems LLC,
Jan. 2003 � Dec. 2003 Dubai, UAE.
� I was responsible for coordinating and overseeing Department-wide Project management responsibilities.
� Updating the project tasks, constant follow-up of project statuses and ontime escalation incase of delays was my key responsibilities.
� Further more my duty function, in cooperation with Principal Staff, as staff support for the Project Manager in discharging his duties as Chief Operating Officer for the Department.
Data Technician & Analyst Align Technology FZE.
Feb. 2002 � Dec. 2002 Saif Zone, Sharjah Airport,
Sharjah, UAE.
� Worked in an operational facility, highly technical and customer-oriented multinational manufacturing Organization.
� Managed 50 plus colleagues (Dentists and Graphic Designers) in day-to-day operations of virtual production, technical resources, analytical services, Customers� requests and complaints.
� Data tracking target setting and analysis of production situation on daily bases.
� Used JD Edwards (ERP Software) to monitor the virtual production.
� Liaison with the Head office (Santa Clara, US) and Operational Facility Pakistan for on time delivery; and to fulfill the demand of internal and external customers.
� Collaborated with technical and quality staff on daily bases and assured a high quality product supplies.
Align Graphic Designer Align Technology Inc.
Sept. 1999 � Feb. 2002 Pearl Continental Hotel,
Lahore, Pakistan.
� My job as a Graphic Designer consisted of understanding the consumer needs on an individual basis and then utilizing my training and knowledge in executing whatever the consumer needed on a 3-D software.
� Quality Assurance was also a part of my job by conforming to a quality-checklist by the company in line with its standard operating procedures.
Masters In Business Administration (IT Specialized)
University of Punjab, Lahore, Pakistan.
Bachelor of Computer Sciences
University of Punjab, Lahore, Pakistan.
Diploma in Computer Programming
Brains College, Lahore, Pakistan.
Intermediate in Science (Pre Medical)
Govt. FC College, Lahore, Pakistan.
GCE O� Levels
University College Lahore, Lahore, Pakistan.
Professional Qualifications and Trainings
ISO 9001
Trained as Internal Auditor for Quality
Trained on ERP, Oracle Financials, Specializing in Supply Chain Management Modules (Oracle University)
� Trained Hands-On Oracle Financials
o GL, AP, AR, CM, & FA
 Complete implementation lifecycle
 Project Planning
 Setup Creation
 Integration with other systems
 Testing and reconciliation with requirements
 Report Development
 Form Development and integration
 Troubleshooting of any technical non-compliances
� Trained Hand-on & Certified on Oracle Supply Chain
o Purchasing, Inventory & Procurement Contracts
 Complete implementation lifecycle
 Report Development
 Form Development and integration
 Project Planning
 Setup Creation
 Integration with other systems
 Project Implementation
 Testing and reconciliation with requirements
 Troubleshooting of any technical non-compliances
Business/System Process Engineering: -
� Using the Adhoc, and AIM Process Methadology,
� Analysis of Business Process against an ERP System,
� Developing KPIs for performances measurements
� Process Documentation Experties
Marketing Management: -
� Research & Analysis (Understanding the customer)
� Segmentation & Positioning
� Product, Service & Brand Management
� Pricing Strategy
� Modern Channel Management &
� Marketing Communications
ITIL Service Management: -
� Risk Analysis
� Designing and implementation of SLA
� Change Management
� Designing & Monitoring of KPIs
� Project Management
� Managing the Complete SDLC
Operation & Production Management: -
� Implementing Demand Flow Technology in an Production Environment.
� Familiar with callcenter operations,
� Designing, testing & implementing procedures & policies,
� Financial Analysis, budgeting, cost management & reporting.
Volunteer Experience
� Gained the experience of software testing and SWQA Implementation, by using and testing Align Technology�s proprietary software, Treat.
� Internship at Premier College, Lahore for an year as a Research Assistant / Lab Assistant, was responsible for the Computer Science Labs ( NT Network ) and assisted the Snr. Senior System Administrator in Trouble Shooting, Handling, and Mentainance of the Network. Was also responsible for the development of the Intuitions Website. www.premier.edu.pk
Personal
Father�s Name: Shams UL Hassan
Date of Birth: 25th December 1977.
Marital Status: Married
Languages: English, Urdu & Arabic.
Place of Birth: Riyadh, Saudi Arabia.