Michael M. Mason

[email protected]

Seeking

A stable position in a medium to large firm

Offering

6+ years experience in training and user support

Exceptional presentation & teaching skills; both classroom & one on one

Current experience with legal technologies and procedures

Software Packages

Desktop:    Word, Excel, PowerPoint and Access
Legal: IManage, Softwise MacroSuite, Delta View and Daynotes
Email: Outlook, Lotus Notes, GroupWise and Netscape

Experience

Legal Secretary/Word Processor, Patterson Belknap Webb & Tyler LLP, New York, NY

2005-Present

  • Provide direct support to a Senior Partner at a top 10 law firm
  • Edit and maintain legal documents and billing
  • Troubleshoot "problem" documents

    • Training Coordinator, DeFran Systems, New York, NY

    2003-2005

  • Classroom training for clients on custom databases
  • Primary phone support for govt. health contractors
  • Develop and customize curriculum & help documents

    • Customer Support Manager, AcquiData, Inc., Plainview, NY

    2002-2003

  • Train trainers on custom software
  • Phone support & troubleshooting
  • Develop curriculum, materials & help documents

    • Contracting Software Trainer

    1998-2002

    Clients

    PC Help Services  

    Enlightened Concepts LLC 

    The Engle Group  

    McCall Technical Services

    USDA/APHIS

    Mazzetti & Associates

    Berlex Pharmaceuticals

    WTTW TV

    Portable Training

    Backstage Weekly

    Electronic News Magazine

    Playthings & Gifts Magazine

    Broadcast & Cable Magazine

    The International Herald Tribune

    Assignments

  • Product rollouts and updates

  • Train both end users and trainers

  • Installation & support of networks & software

  • Coordinate with vendors on software fixes

  • Develop custom curriculum & materials

    • Applications Instructor, New Horizons CLC of Colorado, Denver

    2002

  • Classroom training for corporate and private clients

    • Software Trainer, Foote Cone & Belding, NYC

    1999-2000

  • Mac & PC training for large advertising agency
  • Design & maintain training web site
  • Develop course curriculum & materials
  • Help desk support on software issues

    • Education

    University of Connecticut, Storrs, CT 33 Credits - 1991
    CUNY John Jay College, NYC 27 Credits - 1998
    Hosted by www.Geocities.ws

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