1.

We don't do anything about run down properties. We are appalled and dissapointed with the amount of homes that are allowed to deteriorate, and remain that way.

2.

They need to listen to members concerns and look at the big picture. We had no comment on our very large acre+ property as far as clearing it or maintaining it since it was vacant and not within 100 feet of another's structure. We decided to clear it and make it fire safe to the tune of $4500 and then the environmental office started getting on our backs, and have even charged us a bogus charge of $275 for work that was obviously not done nor needed and now won't remove the charge Is this the reward we get for making your neighborhood safe. We don't even live in LWW and are pretty much thinking about never living there now.

3.

There have been times when there are thought to be violations in building / landscaping codes. They may or may not have been approved. Suggest that the EMC do a better job of a patrolling type inspection.

4.

Many existing houses with LWW are a mess. Environment Management only seems to be interested in new house construction.

5.

none

6.

No experience yet, but I expect we will have some soon. Lots of plans!

7.

Didn't care for the basketball hoop problem. Kids need a place to play.

8.

I don't understand what this whole section is about...it is in association language, not english.

9.

guessing about importance since we have never used their services

10.

The EMO has always been very helpful when I have questions about what I can do on my property. They've recommended good contractors for projects and been open to questions about what can or cannot be done on our property.

11.

Too many approvals based on exceptions to the rules instead of needs or parity of lots. Variances should only be issued when a situation exists that prevents the owner from enjoying full use of his property due to a condition or elevation problem, not to permit storage of RV's or jet skis.

12.

Very lax enforcement.

13.

We need to understand how we can be more agressive in inforcement regarding the appearance of properties that are neglected by the owner.

14.

Great job and very cooperative and helpful to members!

15.

WOULD LIKE TO MAKE SPECIFIC TIME APPOINTMENTS TO VIEW PROPERTY FOR VARIANCE REQUESTS AND STANDARDS ASSISTANCE

16.

I think there should be a checkbox that says "No Opinion" on each of the questions on all of these sheets. I had to check boxes on this sheet which are not true because I was not given the option to abstain. I can't even decipher what the difference is between the 2nd and 3rd choices of question 86.

17.

I need a option of "no opinion" for questions 86 and 87. I have no experience with the Environmental Management Office, and I have no opinion regarding how they perform their work. I answered 86 1,2 & 3 because that was the order in which the items were presented, because the survey would not let me proceed unless I checked boxes, not because I have an experience with the office. Help us survey takers out, please.

18.

None

19.

When parking an RV or boat on your LWW property the requirement to install a screen is silly. Why do we need to do that?

20.

i am very disappointed that we have so many poorly maintained homes, weeds, junk sitting out, and I feel that they should be giving notices and more of a priority than going 28 miles an hour on our streets.

21.

When needed we have encountered no problems.

22.

I have found the EMO office to be very accomodating and good to work with.

23.

There are bylaws established RuleR-6.30.20 to clean up the unsightly homes amd surroundings. I'm extremely unsatisified with what we have to live around. I and many others take the time and effort to keep our places up and the only way any action is taken on those who don't is if one of us complains, that isn't my job. A selected committee should do monthly checks in all areas and give warnings and/or citations. That is what is done by almost all HOA's. One help would be th grandfather all renters now and NOT ALLOW ANY MORE RENTERS, THEY DON"T CARE WHAT IT LOOKS LIKE AND HAVE NO OWNERSHIP IN WHAT GOES ON HERE. Our homes are to big of an investment to allow others to bring the value down and deter from a healthy, clean, and safe environment. (THE BIGGEST PROBLEM)!!!!

24.

Lisa York has come out to our property twice in the past two years for fire safety inspections, and has been very helpful.

25.

Doing a great job overall, but some rules are inconsistently applied. For example, some homeowners were allowed seawall perimeter on the lake, while others who asked were denied and required to riff-wrap. People who don't secure permission should be made to remove their additions, or fined, or else the rules should be removed.

26.

We've done significant improvements these past 3 years. I've found both Lisa and Phylis (sp?) to be helpful, consistent, and serious about their roles and responsibilities. Lisa has been especially helpful making suggestions to our projects and plans that allowed us to achieve what we wanted while staying within the rules and guidelines.

27.

Even though I was required to put screening around my propane tank, I see many other houses whose tanks do not have them. This bothers me.

28.

There was supposed to have been a noise meter reading for the homes that back up to Pleasant Valley Road, nothing has ever been done, though I understand we "have" a noise meter.

29.

There are areas of the Association that need to be cleaned up - I see trash cans, vehicle parts, boats, etc. on Woodland Loop and Sun Forest especially but in many areas generally. I would like to see these issues addressed without my having to call and complain.

30.

Rental property is out of control! No inforcement of association by laws.

31.

Need to provide a means to enforce all regulations in an equitable manner. Someone needs to ensure that all CC&R's are being enforced. Do we know who might be in charge?

32.

They are responsive, always helpful and very professional.

33.

Where possible, general enforcement should be C/W the intent of the regulation rather than the exact wording.

34.

They do not have an easy job, but "member service" excellence model is needed here.

35.

LWW IS ALMOST ALL BUILT OUT. STAFFING LEVEL SHOULD REFLECT THIS REALITY, OR COMBINE SOME FUNCTIONS WITH PUBLIC WORKS' E.G.: DOES EACH NEED A SECRETARY?

36.

This survey seemed 'fixed' as to what checks wil,l appear in which rows. I do not answer and it won't go forward.Not so good.

37.

Unsightly double wide homes should be restricted. It would be nice, with rising food costs, to be able to fence a larger area for vegetable gardens. For the same reason, allowing chickens for eggs would be beneficial

38.

We haven't lived in LWW since 2001.

39.

I would like to see more "common-sense" enforcement in regards to this issue. From what I've heard, it seems to be a big hurdle to make improvements on a property inside LWW.

40.

Great job by a small staff and volunteer group!

41.

It would be nice to see the rules regarding boast and trailers and rv storage be enforced around the entire area in the same manner they appear to be if you live on the lake. I've seen boats, rvs ,trailers, etc stored in the open all around the association except at lake front properties. Several renters aren't aware of the rules and seem to be allowed to get away with everything!

42.

I wish they could speed up the process for variance

43.

No Comments

44.

none

45.

The Environmental Management Superintendent is both dishonest and self-serving. She should be terminated and replaced with the Assistant Superintendent.

46.

Who does the trail- we really like having it, the maintenence and the information provided about the trees and plants, and the fall and spring gatherings along the route

47.

Very necessary department.

48.

We are not sure which department is responsible for the enforcement of the CC&R's that regulate the appearance of the structures and the yards of the homes in LWW. There are more than a few homes where neglect has significantly affected the overall desirability of living here. In addition, in the interest of reducing fire danger, more has to be done to enforce the removal of dead trees, thin the manzanita bushes, and eliminate Scotch Broom. We are referring to private homes, and not the public areas which seem to be very well taken care of.

49.

Need to enforce the Standards and Restrictions.

50.

We are currently undergoing a remodel and so far, EMO has been great to work with. Over the years we've lived & worked here, I feel they've been there to help for the most part.

51.

We are new to Lake Wildwood and will reserve our opinion on some of the above until we get better familiar with the runnings of Environmental Management Office. Thank You

52.

It's hard to business with the Environment group when your only there on weekends. Calling during the week to conduct business is also hard, when your calls isn't returned. I have people that will do stuff around my home on weekends, but I need Environmental's OK whick means that they need to return calls. LWW Association needs to remember that Owners that live there on weekends also pay the same Association Dues that full time Owners do.

53.

I can't put up a fence to separate my yard from the woods outside of LWW, but there are houses within a few blocks that are falling apart - start with 14981 Sun Forest/Nutmeg, a yellow "manufactured home" that is literally falling apart.

54.

The tree rules are overkill - let's loosen these to reduce fire danger

55.

Generally good service--too many employees for the amount of work required.

56.

Enforcement is somewhat uneven.

57.

I see too many homes with multiple cars parked all over, lots not maintained with clutter piled at the side of homes etc. EMO should be patrolling, looking for these types of violations. There is an abundance of Scotch Broom which needs to be removed along with the excessive fuel loads in a number of areas.

58.

To date no experience to comment on.

59.

I see a lot of violations as I drive around. Propane tanks, garbage cans, junk, trees that should be removed for fire safety, Scotch broom along the roads. Now Campaign signs are popping up and I have never read about any one being cited

60.

There are so many variances given, the restrictions are becoming meaningless. Notices for variances need to more clearly describe what is being requested. The final decisions on approval or denial need to be published so members are better informed. It is difficult to know what happens without attending endless meetings.

61.

Regarding question #86, all three choices rate a #1 priority response!

62.

We completed an extensive remodel of our home in 2007. We were appalled to receive a letter demanding that we enclose our new propane tank. At that time we received the letter, we had not completed all of our exterior remodeling. We have owned our lot for 31 years, built our home 22 years ago and have kept up with the obvious rules/standards restrictions regarding remodels, construction, etc. We immediately complied with the request, but I think that letter was so unfair because all one needs to do is drive around and see homes that have been here for years, without enclosures around r propane tanks. So, those of us who recently remodeled get "picked on"? We would really like to see more enforcement of these propane tank enclosures to make it fair for everyone. Our question here is: how will you be enforcing this in the future? Also, someone ought take a good look at the form letter that goes out requesting enclosures, it's a very demanding, rude letter. We are "clients" residents of the Association and should be spoken to in "not so condescending" tones.

63.

Some people seem to get away with violations of our standards.

64.

I don't they they do a good job of enforcing the CC& R's...I see many houses that could use improvement with their yards!

65.

There are several homes that are in serious violation of our standards. Manufactured homes should have never been allowed in LWW and there should be a rule to not allow any more manufactured homes. They bring down the property values for the rest of us.

66.

More supervision of messy driveways and littered yards

67.

none

68.

There are a number of homes that have poor to no landscaping which detracts from the neighborhoods and the overall quality of LWW living environment

69.

We have a lot of inconsistencies here withing LWW

70.

A few years ago, when a contractor asked for a variance for the house being built across the street, our concerns were not only ignored, but we were not treated with respect. The variance was granted without our neighbors and our input.

71.

Have called EMO two differnent times about large oaks being cut on lake front. I know owner did not have EMO permsssion. Money can buy this EMO bunch.

72.

Phyllis is very helpfull to homeowners (Mindy was in the job too long & really almost abused owners, Bruce was very knowledgeable & helpfull , he did make some questionable deals & many times was cantankerous (after 15 yrs). Lisa had to come up to speed quickly & has contributed to several new programs ... fire safe, cleaning out the overgrown greenbelt areas, annual green waste disposal. among others.

73.

While walking around we notice a lot of infractions that we feel need be addressed, such as muliple parked cars on property some of which have cobwebs from the ground to the vehicle.

74.

I hate the way our main roads look. Trash cans sit out for 3-4 days, recycle bins sit out. My feeling is people who are gone should be able to hire people to manage their trash (placing out and returning containers timely), or the association could do this and send a bill to the owner for the service. Some mail boxes look very old and tacky. There needs to be something done about front yards that are allowed to look unkept, and rules need to be enforced about Christmas decorations left up all year long.

75.

I don't know the distinction between the three areas above, it all seems the same to me.

76.

Too much micro-management and make work.

77.

I experienced an "encounter" with an employee, more than a year ago. That employee acted as though he owned LWW, yelling, and demanding while on my property, totally inappropriate. Fortunately the girls in the EMO understood and the problem was resolved. I believe that employee was placed in a different position. Point being that a little tact goes a long way in resolving inflammatory situations, if an employee is not a "people person" they probably should not be face to face with the public.

78.

they seem to be too busy most of the time to respond in a timely manor. They seem to be too busy to take the time to answer questions and help with decisions concerning trees that need to be removed. I don't feel comfortable calling them.Also, rules and regulations for neighbors (noise, proper maintenance of property and structures)are not being enforced.

79.

They do a great job!

80.

there seem to be many properties that are not kept to code for the community and it doesn't seem that the emo is being proactive in getting these taken care of . more attention to that would help keep our community looking the way we proud owners would like it to.

81.

We think that some of the rules in the EMO should be reviewed and updated. For example: why should we need approval to repaint our home when we are painting it with the same color?

82.

Because of a neighbor, I have had a lot of dealings with this office. They do a great job and are always professional. Thank you!

83.

I think the system for picking out colors (matching undertones to the one in the LWW Book) is a ridiculous and frustrating task. Take a look at some houses in the neighborhood. They are absolutely hidious, yet some of us get the "run around" because our color we choose doesn't have enough "grey" undertone.

84.

never used it - so answers might not be relevant

85.

We have had 4 instances involving EMO. Of these, two were not even notified of impending variance changes to a neighboring property. We found out about these from a neighbor! EMO needs more oversight/supervision of building contractors and in respect to cleanliness, efficiency, noise levels and overall respect for neighboring residents who will endure the consequences of major remodels that seem to "never end"!

86.

In our neighborhood we have houses and yards that are not up to the appearance standards of Assocaition rules and have not been for years (Sun Forest Drive just off Lake Wildwood Drive).

87.

Keeping our neiborhood safe and attractive is great, but being picky and judgemental is not. Some regulations can cause more problems than they solve and should be addressed on an individual basis.

88.

Rules are not enforced on an equal basis. Many rules are ignored by staff.

89.

Glad we do not have to use thm but glad they do their job for all of us.

90.

Things could be simplified

91.

I am unsatisfied with the weed and brush clearing of my neighbors particularly lot 47. I reported this to the EMO and after two months there is no change.

92.

Very Good Job!!!!

93.

they have been very cooperative, and helpful.

94.

Nice work. I would like to see more enforcement of rules. Neighbor is a renter, and has a fence in his front yard, put up with field fence and re-bar, why is it still there, plus they park their cars in the yard.

95.

This is a tough job.

96.

As I have previously stated in the survey, I am very happy with the service provided by the EMO. I would like, however, some change in the policy regarding cutting down trees. As having lived here during the 49'er fire, I would like to create more of a clearing around my residence and would like more freedom to remove trees.

97.

Trailer in my driveway?? Come on....seems like nit-picking at times.

98.

Too strict. Afraid to do any home improvements because of the process it takes.

99.

Appreciate the friendly and cooperative staff. Rules are a little dense. Wish that the paint color of houses was more controlled to fit the environment. Hugh white houses don't seem to fit.

100.

They've been very helpful and nice. We heard horror stories before we bought our house about the enforcement of standards and restrictions. But, we feel we've been given fair warnings and useful guidance.

101.

I do wonder how some of the new very large and boxy or industrial style homes,especially on the lake, have gotten their plans oked.

102.

They are really one it! Even though we sometimes disagree, we appreciate their committed service.

103.

houses are getting too big and high for our community. We wre becomin g a "suburb" and loosing our "in the country" caracter.

104.

Improve propane tank screening enforcement

105.

I really don't know. It appears to be doing a good job, but we are not privy to what is really going on.

106.

So many of the restrictions seem to be randomly enforced. Consistency would be nice, but with realistic expectations. LWW is not a warm friendly environment, inviting families to move in. Let's back down on rules and restrictions and present a welcoming place for potential buyers and current homeowners.

107.

The personnel in the office do a fine job, the committee not so much.

108.

Remove Scotch Broom on Hemlock

109.

Tree inspector good. Follow up by office poor. Keep variances to a minimum.

110.

Enforce rules evenly i.e. - Woodchuck Ct. - Jayhawk Dr. Exterior trash storage

111.

removal of trees to protect property should be given higher priority

112.

They are far and few between but - it's to bad the EMO can not do some work on extremely run down homes

113.

Very knowledgeable, Quick to respond, respectful and very helpful in explaining do's & don'ts.

114.

We would like top see a more vigorous enforcement of rule R-10.40.10, provision 3.

115.

improved in the last few years