1.

Since we are part timers, it would be nice if some of the offices, facilities offered weekend hours so we could use the services.

2.

All residents are not considered in management decisions, only the most vocal & persistent residents with their own ideas of what they think is good for the association are catered to.

3.

Again the budget.....Who collects fines..The Admin Office....Where does the money go after its collected? What is it used for? We see weekly "Security Blotters" in the Bits and pieces.....

4.

none

5.

Most people seem to be very helpful and try to do a very good job.

6.

It is impossible to get real cost data on almost anything we spend money on.

7.

I'm glad notary service is back - nice to have without having to drive to town. I believe property owners should be allowed to use the service up to three times a month - regardless what it is for...it is a property owners signature that is being required to be notarized.

8.

I heard there was a million dollars set aside for the sewer, and when it was needed, it was gone. I am not happy with the management of the sewer. This is still not a secure development because fencing is not finished surrounding the whole perimeter, i.e. Thistle Loop section is wide open even though money was budgeted specifically for this section and the board elected not to finish the project.

9.

It is difficult to answer the questions in this section because the of the newness of the general manager.

10.

I would like LWW administration to demonstrate an interest in the non-retiree community of LWW - specifically those who have young families. We are extremely interested in participating in the LWW community, but there are few community endeavors that truly reach out to the families. While some of the activities suffice, LWW is truly not a family community: no functional walking paths, no path/street lighting, etc.

11.

Security is the most unprofesional group I have ever encountered. THEY SHOULD NOT BE ARMED...

12.

Really appreciate having notary public available.

13.

they are alway helpful and we appreciate all that they do

14.

We need to improve our budget development process and supporting business assumptions. Monthly tracking could be improved to make it more understandable to the average member.

15.

Bill Haushalter did an amazing job over his 15 years as manager. While no one is perfect, he did as well as we could reasonably expect a manager to perform.

16.

Q. 73 is really N/A

17.

Above all, keep costs down, and fees for services and ammenities not used down

18.

some people in the office could be juat a teeny bit more friendly.

19.

None

20.

Slight impression of unwillingness to cooperate among clerks and what the duties are

21.

the comm. improvement process and budget needs more visibility; we have underspent the budget for several years in a row.

22.

It seems charges for most amenties go up except for golf which is in the red.

23.

Ladies in front office very courteous and nice

24.

Always very helpful and curteous.

25.

Please keep the notary service available.

26.

See previous comments.

27.

Support our new General Manager

28.

More attention to golf and less attention to lake. $300. for golf cart and less than a $100 for boats, unacceptable. Let those who benefit most from the lake pay the same as those who benefit from the golf course.

29.

Would like to be able to pay my annual dues plus golf and cart fee by credit card.

30.

I am glad you offer Notary Services and most of the time the ladies working there are very personable and friendly.

31.

Notary services a plus

32.

We've used the notary service once, about a year ago, and were very satisfied with the level of customer service we received, even though we had to wit ~10 minutes before being assisted by staff.

33.

See previous comments

34.

LWW is VERY run down; I fault the prior board & GM for taking such a passive interest in their community.

35.

no. 73 does not mean i am completely satisfied.

36.

I don't know why I hear any complaints, I have always been treated very well, especially by Chris who is incredibly efficient and helpful.

37.

Sometimes ticket sales that MUST be done in person by early arrival and standing in line are a real pain. Why not accept mail in or on line even?

38.

Our staff needs to be trained to deliver "member quality" service excellence. What is it? It takes customer service to a higher level. For example, in a "member quality" service organization, a staff person not only provides a service but follows up to assure the members got what he/she needed.

39.

I look forward to equity treatment by the new admin., bd, and gm.

40.

If, in truth, there is a salary for these leaders, one would have to hope they will do more for their 'constituents" than do our politicians....that is a sad story.

41.

Costs need to be better compartmentalized and controlled. If the new accounting software can ever be learned by staff, maybe this can happen.

42.

Payroll needs to do a better job of reporting the employee's accrued vacation time on their paychecks.

43.

Very satisfied except for the yearly fees that keep going up.

44.

As was detailed in our recent audit, the accounting department is not getting work done effeciently or even at all and it is not because of lack of staff but of skill level and training. The current new accounting system has presented challenges but they should not have been as difficult as they have proven. This matter needs to be seriously and immediately addresses by the Board and Staff.

45.

Nice people. "Good job" to all.

46.

Again; let's charge the golfers more and stop utilizing the rest of us to pay for their cheap golf.

47.

Administration needs to learn some novel concepts: fiscal restraint, cost management, accurate budgeting, and simplification (keep things simple and inexpensive).

48.

Actually answer should be between satisfied and unsatisfied.

49.

Dianne needs to learn how to smile and be more helpful and courteous. It feels like she's going out of her way to help you.

50.

my comments are for and only for the Haushalter era...not for Edward.

51.

group in office pleasant and customer-oriented;budget problem last year we understand stemmed from unusual foreclosure problem occurring throughout US, hope that steps are being taken to avoid that budget issue from happening again this year

52.

I expected a much better quality of food when Pierre took over. It still is very poor and I have seen no real improvement

53.

Staff is always helpful and pleasant.

54.

No Comments

55.

none

56.

I'm new. Not enough experience to register pro or con.

57.

the price just keeps creeping up--early on boards would not let this happen! i have a negative impression of the recent administration while i am encouraged with the new administration. the new g. m. will do fine as long as he doesn't follow the pattern of the old guy.

58.

Comments refer to previous GM

59.

very friendly staff.

60.

Although several experiences have been satisfactory, the overriding pool situation colors my total assessment.

61.

All of my responses to the previous two questions are not in any way directed and the new general manager.

62.

Hope it improves to Very Satisfied!

63.

Ticket sales needs a new system. Your staff is very accommodating and helpful.

64.

We see a very professional and pleasant staff greet us in the office. Maybe some of this could rub off on the clubhouse staff.

65.

We are new to Lake Wildwood and will reserve our opinion on some of the above until we get better familiar with the runnings of Lake Wildwood. Thank You

66.

it appears to us that the golf course budget doesn't include and expense cuts only increases to the fees.

67.

It seems there needs to be a carefully controlled Master Calendar for LWW. This would include ALL the events that are being scheduled. This year we have seen too many golf events on the day as a Yacht Club event, or even a major event in town. Maybe planning sessions need to be called for representatives of all the clubs here to discuss events and other activities, with attention to the year's calendar, you may not want to schedule a dance on a major national holiday.

68.

Please see comment on previous page.

69.

The above ratings are a direct reflection of Mr. Haushaulter's performance.

70.

I have lots of contact with the office staff and find they are always friendly, ready to help with any problems and greet folks with a smile. Way to go!

71.

We have no experience with present administration. Too early to answer these questions objectively.

72.

Long range f iscal planning has not been addressing major needs.

73.

Should have activities for the working individuals, not everyone living here is retired.

74.

Administration personnel are pleasant and competent.

75.

Sometimes the secretaries are not very welcoming....it's like your putting them out to do a notary. The women in the front are always welcoming, just not the ladies who've been there awhile. I'm sure they are busy, but they have to do a better job of appearing more professional when talking with their customers.

76.

There are no weekend hours which makes it very difficult to access any services like notary for those of us who work full-time M-F.

77.

none

78.

Under the old management B.H. was operated like a Military Camp. We are not military, nor are we a camp. People do have common sense and we need to have the board really listen and address our concerns, not just listen and not pay attention to our oponions.

79.

I haven't had a great deal of direct contact.

80.

Still think they messed up the budget for the Fencing Program

81.

Excited with our new GM. Looks very positive so far.

82.

The location of the office is not user friendly.

83.

The staff has been very helpful to us any time we needed anything or had questions.

84.

Hopefully, the new GM will be able to improve on the past short comings.

85.

Not familiar with the adminstration currently but think our association office is very efficient.

86.

The Planning Committee seems informed and proactive with their role and responsibilities - great wrok!

87.

As with any Administration, there is always room for change. I feel that close attention is warranted regarding high turn over of part-time employees and wages for high performance positions. I feel, and statistical analysis demonstrate that valued and validated employee/managemen relations is crucial to a successful organization.

88.

Staff in Administration is not always friendly. I would recommend customer service training.

89.

The previous General Manager micro-managed his managers in the budget process.

90.

We don't always get the truth about the cost of things and therefore run over budget. For example the new building at the marina.

91.

I think the people in the administrative office have been very nice, and helpful.

92.

Administration office door needs to have a mail slot or night-drop for business mail to be left by Association members.

93.

Open up to new ideas. If we "elders" stay in charge we won't grow or stay fresh. Seems the "old guys" are only ones allowed to make suggestions. Get it new and vigourous or we'll lose our home values. We're seen, from outside, as too many rules and rigorous ideals. Keep firm, but lets let some new air into LWW. Security, great job, but like to see some more tightening of who is allowed in. Again, security is great.

94.

Always easy to do business with.

95.

Finances have not been well managed. Late fees and finance charges were not applied to Member accounts for over a year, costing the Association much needed revenue.

96.

In the past I have recieved poor advice from LWWA business office workers which cost me over $87,000 dollars in a law suit. I appreciate the notary service.

97.

I think I would have to limit it to the present time only. We are hearing a lot about budget deficit. Was the Previous GM at fault. He certainly did not seem to be on top of what was happening.

98.

Our Admin staff are great!!!!

99.

Budgets must be balanced, the restuarant is in the red, the rec department in the red....we raised dues multiple years in a row...why can't we find creative ways to keep cash flowing without raising dues???

100.

If you haven't already, bring back the notary.

101.

The budget needs to look toward the future. We cannot be short sighted, a savings in the short term is a poor investment if our community falls apart.

102.

The only comment I have is that we CANNOT continue to subsidize those homes who are in arrears in their homeowners dues!!! I heard the other day that we have about $300,000 outstanding from homeowners. This is AWFUL. In these hard times, and losing money on such things as the restaurant we can ill afford to subsidize those people, who, for whatever reason, are shirking their monetary responsibilities. Again, I think this is OUTRAGEOUS that nothing is being done and year after year goes by without doing something.

103.

I have dealt with the EMO extensively and have found Lisa and Phyllis to be very knowledgeable and helpful. The people I have dealt with in the administration office also have always been very pleasant to work with.

104.

it is nice to have the office available on site and during regular business hours. we belong to an homeowners association at another facility and it is managed out of sacramento - not really very member friendly.

105.

It is frustrating that when I have an oppurtunity to pay my dues early, there is no set way to do this easily. Twice we tried to pay our dues early, and the checks were returned to us in the mail with no phone call. It is inconvienient, however they have always corrected the situation. I would suggest just post the payment to the account or call instead of wasting postage on returning the payment.

106.

Notary is wonderful!

107.

Have had dealings with the buildings/grounds/maintenance department. We were very pleased with their knowledge and professional demeanor, especially Phyllis, who was alway courteous and helpful.

108.

Administration staff has always gone out of their way to help.

109.

Overall, a great job. Some human exceptions apply.

110.

Same old same old.

111.

It feels like the staff and personnel are more concerned about people breaking rules than about making it a warm and inviting experience for the residents and their guests.

112.

Adminstration Staff is wonderful to work with.

113.

Lots of room for improvement is now available for the new board and G.M. to show their "stuff"

114.

No opinion, general manager has not been here long enough.

115.

Staff has always been great; Chris, Diana and Teri.

116.

See comments # 61, 69

117.

No human resource personnel for employees. Need for non-bias.

118.

Have more concern about the budget for the restaurant and control of cost.

119.

New management- extremely different and better.

120.

they do just OK, no better

121.

we do not need a golf course to have $80,000 bridges. We do not need bunkers restructured. We need a operating pool

122.

time will tell