1.

The new Gen Mgr brings high hopes...

2.

SEnt a letter to general manager 2 weeks ago and have had no response.

3.

former GM was a bully. Glad he is gone

4.

Unsatified with the OLD General Manager BUT looking forward to the NEW General Manager.

5.

Lets wait and see how new manager does.

6.

none

7.

Reference to the past gm

8.

I believe there is a potential for abuse of power with this position because so much responsibility is placed with the GM and the oversight is at times difficult. I believe the BOD needs to be supportive, but at the same time mindful that service and respect of residents is the GM's top priority.

9.

Didn't care for some of the actions of the last general manager. Seemed biased and sexist.

10.

It is too early in Mr. Simpkin's tenure to have an opinion. The last GM left too much to be desired both in terms of style and his care of our valuable community assets.

11.

Bill wasn't my idea of what a good manager would be. His way and only his way and he was always right. When there was a problem (e.g. as an example trying to get outside catering for an event - due to inedible food being served in the past) I was threatened with taking golfing prividleges away.... a better solution would have been to fix the problem and not threaten the message bearer.

12.

In relation to the situation with the length of our ski boat as mentioned earlier; the G.M. and myself had a very in depth discussion on this subject and he made the absolute ruling. The Board of Directors as a group or as individuals were basically un-approachable.

13.

The General Manager is too new to rate.

14.

How can the above question be relevant? We have a brand new GM.

15.

Too soon to evaluate new GM

16.

The General Manager, and indeed, all employees, need to realize that we are their employers. I am thankful that the condescending manner of the previous General Manger will no longer be experienced. I once managed a homeowners association and was constantly told by the board that the members paid my wages and that I was therefore obligated to treat all the mebers with the utmost respect.

17.

I believe Our prior GM was dishonest and not acting in the best interest of LWW. I am impressed favorably by our new GM. He had the BOD in his pocket and played them like a fiddle.

18.

So glad we have a new general manager

19.

If we are talking about Haushalter, we think he was well meaning, hard working and knowledgeable. I guess we liked him well enough. However, there were times when we suspected he had an agenda which he convinced some of the Boards members to follow. He sometimes, seemingly, had too much power. Don't know anything about the new GM at this point.

20.

We are looking forward to the changes that will come with the new GM

21.

Glad he is gone

22.

The lake needs to be kept weed and sucker-critter free. That job was done poorly for quite a while. This year that job seems to be better. Keeping the lake pleasant and our fees DOWN are my major priority. Those of us who use few of the amenities have little interest in shouldering the financial burden for other's hobbies and activities. At least that's my prespective.

23.

GM should be open to members comments and suggestions.

24.

the new manager is to new to have an opinion.

25.

none

26.

We've live in LWW for 25 years and have seen several GMs come and go. Bill Haushalter equaled, if not surpassed the best of them--for 15 years!

27.

Any General Manager has a challenging job which entails interactions with many people who have differing opinions on how his various jobs should be performed. What makes one group happy can rub another group the wrong way. So, in addition to needing skills across a broad spectrum of responsibilities, the General Manager must have "elephant skin" so he can do the job without constant worry that some will be unhappy.

28.

The New General Manager hasn't been on the job long enough to assess his performance.

29.

Bill H. was a strong manager and probably kept us fiscally sound. Ed S. has big shoes to fill.

30.

The General Manager should support all the community regarding all amenities.

31.

I believe the pool issue needs to be addressed

32.

Looking forward to new GM

33.

He is newly appointed, but, seems more "approachable" than Haushalter ever was.

34.

We'll all have to wait and see won't we.

35.

Current manager is too new to comment on.

36.

"Bill" should have been fired years ago. We'll have to wait & see what the current manager does.

37.

With the past General Manager. Something just wasn't right. We are not very familiar with the new General Manager. We hope he does well .

38.

no opinion

39.

Very poor management. unbelievable and questionable loss of money in club house operations. The golf course is the most important amenity in Wildwood and previous management always put golf second after the lake in all decisions.

40.

this applies to the former general manager

41.

This refers to the new GM. The previous GM, in my opinion, did much damage to the effectiveness of running LWW

42.

We have a new General Manager and waiting to see what he does with the dining facility

43.

Previously good, new manager has the jury still out

44.

I am glad we finally got a new General Manager. I do not know the new manager yet, however.

45.

The recent retired GM could have been more friendly and accommodating.

46.

GM was -- Do it my way or the highway.

47.

Too new.

48.

You can't please everyone. I think Bill did a good job, but I do think it was time to get someone new.

49.

The GM of the past seemed to have the power over the "boards". Should have been the other way around. The GM salary is also outrageous.

50.

The old GM is gone. No use beating that dead horse.

51.

General Manager needs to be accountable to the Board and the membership, and not be allowed to operate on his own.

52.

It was time for a change, and Bill Haushalter had become "part of the problem," and seemed to satisfy his own prerogatives ahead of ours, but viewing his entire 15 years, he did a good job. No experience yet with the new GM.

53.

Not new GM

54.

He stopped improvements that needed to be accomplished

55.

I am unhappy with the way he has treated the LWW motorcycle club president regarding the issue of certain persons reserving Main Gate m/c parking by leaving personal items in place of a m/c, which is apparently supported and approved by Mr. Findley.

56.

needs a larger role in running the association.what he is paid to do.

57.

I felt that containing costs was more important that maintaining and improving infrastructure is the past. I am glad to see a new General Manager and this survey.

58.

Only time will tell. Truth be known, I wouldn't have the job for any amount of money as I headed up a small project in LWW and until it was finished got a lot of opinions and grief especially from people who wanted neither to donate or work, so I applaud the GM and the Board.

59.

not flexible enough

60.

The Lake Committee has done a great job. We appreciate all you do to maintain the health and beauty of our lake. Thank you.

61.

The new and current GM has not had enough time to make a real impact.

62.

Has not been in office long enough to provide a fair evaluation.

63.

We hope the new manager takes his lead from the board and the membership and is less of a dictator and less sexist.

64.

#70 refers to the past GM; no interaction with the new GM

65.

Assuming you mean old GM. Glad he's gone.

66.

It was time for a change. It was the hallmark of the former GM to keep expenses down, at all costs. But he overdid it. Fortunately the board instituted an outstanding resident-driven planning process that is addressing our infrastructure and other future needs. Another hallmark of the former general manager's tenure was the poor service of our staff. This is not a criticism of them; instilling a "member quality" service model requires training and continued attention. Hopefully our new GM reconginizes this and has the knowledge and commitment to introduce a "member quality" service excellence culture that would make interacting with our staff a consistently pleasant and helpful experience.

67.

1. BIASED TOWARD SPENDING ON EMPLOYEES RATHER THAN REDUCING EXPENSES OF MEMBERS.

68.

special interest groups seemed to have had better representation in the past, on and before the bd., which results in preferencial treatment, in cost and programs.

69.

He's been here to short a periodof time to evaluate.

70.

We are prepared to hear no excuses from our new leader. Seems he cares a lot, or this survey would not be happening. We think it is a great idea....and are not 'complainers,' we hope. Since we are sports lovers, we would like to see more flat screen HD TVs in more places. But that is just a suggestion. If the idea is to get the couch potato out of a comfy home, lure them to our wonderful clubs, huge meeting rooms, and have more entertainment (live) in the restaurant....but I am sure our General Manager knows way more about that than we do!!.

71.

I feel that our recently retired GM did a good job of knowing all the laws that impact the operations of our association, and his attention to detail seemed to be very good.

72.

The old General Manager had a very bad reputation-diffficult, arraogant, uncooperative, combative.

73.

Do not now him.

74.

This applies to the previous General Manager, not the current General Manager

75.

THE NEW GM IS TOO NEW TO BE RATED.

76.

I could go on from previous question, but I'm sure you get the idea. The Davis Sterling Act, and others, are serious laws which apparently were not adhered to by the previous GM. Thanks to all who helped us get a new GM! Now let's take the needed steps to correct our failures and better protect ourselves against lawsuits over negligent processes.

77.

I hope the new manager is more flexible.

78.

Glad he's gone!

79.

It is too early to comment on the new GM.

80.

Depends what you mean by "recent past" - in the last 6-9 months I have no complaints, However, the 10% or more cost overrun in the water treatment plant is somebody's fault and they should be held accountable with a reduction in pay at the very minimum. It's very easy to spend other people's money, and I have very little confidence that anyone at LWW is very effective at fiscal management, and I think every budget process should start with the basic premise "how can we REDUCE the assessment", then what do we absolutely need, how can that be done most cost effectively, and what can we trade off to pay for it so we don't have to RAISE the assessment. It should not be "what kind of neat idea can we add this year" - like the new guardhouse add-on built at the South Gate and now a metered exit after 11PM or so. Keep things simple and as inexpensive as possible and quit trying to add all kinds of new restrictions on property and new "amenities" that add to the assessment now and going into the future. What we have now is just fine. Adding cost and complexity wil drive more people out of LWW as dues increase and restrictions make it feel like a nursing home complex.

81.

The General Manager is in a very tough position, trying to keep both residents and employees happy. I have a lot of respect for anyone in that situation.

82.

Past GM did not have association members as top priority and only took advantage of his situation which gave many people bad feeling about him and the board members who tolerated him. There is much hope that our new GM will take a good look at whats going on here and be more helpful.

83.

The old GM was as bad as I can imagine. The new GM can only be an improvement.

84.

Good to see "new blood" here - hope it helps!

85.

Speaking of Haushalter; it's a "wait and see" on Simpkins, though having only received his Association Management Certification in 2007, I doubt he has the experience to manage this complex. We should have sought after and hired someone with experience in City Management! This is a City with all of the amenties and encumbrances.

86.

HE IS TO NEW FOR COMMENT.

87.

In the recent past it has been a dictatorship. decisions were made not in the best interest of the homeowners. The general manager "controlled" the board of directors.

88.

The above 'unsatisfied' choice, refers to the previous General Manager.

89.

Bill Haushalter is a fine person and I think he did an admirable job.

90.

Gald to have Edward as our GM!

91.

Edward seems (early on) like a professional who will add real value to LWW. His predecessor was divisive at best...did real damage to LWW in my view with regard to preventing a lake committee from forming for so long...not facing the reality of what was needed to keep LWW modern and current...we are suffering from his poor management and the poor leadership of previous boards

92.

Considering the club house should be one of the major attractions for living in Lake Wildwood, there have been little or no change in its operation in the last 6 years that I have personal experience with it. Over the years there have been lots of promises but little action.

93.

tough job, well performed in past...have no visibility on new guy, guess it will take a while before we can give our opinion...in general, important for this job to give consistent advice/guidance to members w/o any favoritism to any, and to give expert advice to BOD regardless of what BOD might like to hear

94.

I don't know anything about the new guy or how he operates. I was NOT happy with Hoseholder.

95.

We cannot properly comment in a adult professional manner.

96.

Thank God that we are rid of the last one. He should be paying us back for the horrible and deteroriating condition of the lake. His pension should go towards doing more to improve the lake and not be paid to him.

97.

This refers to Bill Haushalter.

98.

As we have a new General Manager I will reserve my opinion until a later date.

99.

I'm glade we replaced our last GM and I hope we see a bright future for the new one.

100.

none

101.

He is new. He is friendly. I have no clue how he is yet for business.

102.

The new general manager has already implemented changes for the best re staff. Very satisfied with him and look forward to his expertise being applied to the administration of Lake Wildwood.

103.

this relates to our recently fired g.m. he was devious and a real "Captain Queag" so far i believe our new man is a-ok!

104.

This guy has performed miracles for the Association's Members and does an outstanding job.

105.

Too soon to tell about the new manager - so far no complaints

106.

Hope the new GM will be good and get some things accomplished

107.

The General Manager was rude, dictatorial, a poor listener. He appeared to be unaware that he was an employee of the membership of the Association, not just the Board. These comments are from personal experiences over the past ten years, NOT hearsay.

108.

HOWEVER....We find the need for a Special Saturday Office Opening for the collection of the Assessment Fees an uncalled expence...use the USPS like most of us do.

109.

The answer to *70 was directed explicitly to the so called General Manager who Just left. In my opinion that was the greatest step forward Lake Wildwood has made in a long time. I hope the new General Manager doesn't put too much stock in what the old general manager told him and looks into things for himself.

110.

We all know that Bill did what Lake Wildwood wanted and that was keep it cheap. It was time for a change and we made it. Lets move forward and update and inprove by converting assets into amenities.

111.

Give us a chance to see how he operates under our B of D.

112.

WAs not satisfied with former manaager . I think the new one will do just fine

113.

Should be more accessible and more records should be easily available

114.

Old GM was a crook!! New GM is a breath of fresh air.

115.

Not our current GM, but our past GM.

116.

I'm glad we have a new general manager on board! I hope to see continued improvements through out the community. I love living here and want to see our Real Estate values hold and improve. Our community needs to continue to revamp in order to see appreciation. LWW has so much to offer, yet it needs new energy and change from the status quo. Every new improvement, remodel, & upgrade brings new life to a very tired neighborhood...thanks.

117.

Lookong forward to seeing how our new GM functions. Change always brings an opportunity for new direction. The direction of lww the last few years has been very good (except for the clubhouse) so maybe the new GM can impact that issue.

118.

We are new to Lake Wildwood and will reserve our opinion on some of the above until we get better familiar with the runnings of Lake Wildwood. Thank You

119.

*****ONLY SATISFIED FOR THE LAST FEW YEARS****

120.

my association with the previous general manager was in 3 areas. the restauant, lounge and golf course. my feelings arenot very good. he was not receptive to comments concerns the service in the lounge or restaurant and cared so little about the golf course that he would not intertain and comments. and went as far as to elininate to greens committe which contained to golf professionals and another 50+ years of golf course management experience. I would hope the new GM would listen to the golfers and not the sole explanation of the golf superintedent.

121.

Become familiar with how LWW operates before recommending changes. Study the results of this survey to get a better feel for our desires and perform your responsibilities in the best interests of all members.

122.

It's a no-win job.

123.

No vision for a health-conscious Lake Wildwood

124.

Based on our experience with the quality of Association employees and the general condition of amenities.

125.

Too soon too judge the new G.M.

126.

Bill was excellent at what he did--Edward is on a learning curve. This is not a question that can be answered at this time.

127.

We really only have hearsay comments of the previous General Manager, however, it seems his basic premise has been to hold fees to the minimum, which has allowed various facilities to become rundown or obsolete. Now it becomes more expensive to repair or replace.

128.

He was just an employee(manager) no ploitics would have been nice

129.

What's done is done, Haushalter is gone. We look forward to learning more about the new GM and seeing what happens under his management.

130.

We do not know, since the previous General Manager has only just retired and his replacement has not been here long enough to judge.

131.

My coment reflects my opinion of the performance of our recently retired GM Mr. Bill Haushalter. I feel he did not perform his duties in the best interest of the association and its members. He also was not properly managed by the Boards of Directors under which he served.

132.

Former GM was always available and was responsive to both criticism and requests. Have not had the opportunity to meet and get to know the new GM.

133.

Our personal experiences with Bill Haushalter were extremely good and we wish Edward Simpkins the same good fortune. It is a very difficult job to keep all these folks happy. God Bless!

134.

Previous GM was exceptional.

135.

New GM is too new to have an opinion formed

136.

Our previous Gerneral Manager, although an effective administrator of long standing, impressed me as an autocratic manager that lacked openess and transparency with the membership. He witheld information from the members in order to control. As a consequence, I believe the association suffered from some lawsuits that could have been avoided. There has been too much "confidential" information kept from the general membership. There needs to be more openness to avoid special treatment of some members to the detriment of the majority.

137.

Hope this survey will be helpful in understanding the needs of various residents here. We all have different activities so the General Manager should hear and understand our questions on the various issues so the majority are happy with decision-making.

138.

General Manager works for the betterment of the Association.

139.

The new general manager is trying to institute changes that are not popular, such as controlling publicity on some events.

140.

I did not care for Bill Haushalter....do autocratic. I hope the new person will listen and communicate (I can't remember his name, so he must not be doing that great a job!). I realize he's new, so time will tell. I'd like him to be innovative, rather than always getting a "no" to things we want to improve. If we have to pay more, so be it. Especially our fire/medical protection....that's a REAL problem!

141.

Poor performance and communication in relation to the outbreak of mail thefts from our mail boxes.

142.

The position should be open to all the residents of Lake Wildwood: Lakers, Golfers, retireees, families etc. It's a diverse community and should be treated like one.

143.

The General Manager is too new for us to respond to this question.

144.

none

145.

He's too new to form an opinion at this time

146.

We are generally satisfied with the general manager's performance, burt we believe he was over-compensated for the position.

147.

It was time for a change .

148.

Bill was his own worst enemy ... he had the answer & did not listen under those circumstances. He was a good administrator & was tight fisted w/ the budget (occasionally to a fault). I'm not sure that he developed his staff ingrooming for his replacement. I always respected him for the job he did. His personal inter actions w/ employees needed great improvemnet as the Association was opn to employyee litigation in several instances. Edward seems to be a good listener, has a softer approach & I hope will be able to make the occasional tough choices.

149.

In the recent past, he should have been removed sooner, and he needs to pay dues like eveyone else.

150.

No people skills,zero.

151.

I am happy that Bill is no longer running LWW. Apparently he did not treat his employees well at all. I know someone who used to work for him and was very unhappy here.

152.

I would like the board meetings to be available to view online or LW TV. Those who can't attend the board meetings would then be able to hear all that went into the meeting, the decisions, and the votes.

153.

The new GM is too new to rate

154.

Should be more open minded and personable.

155.

Hopefully, the new general manager will be a better listener.

156.

Not approachable, short with people and very happy he is gone

157.

We were satisfied with the previous general manager and are expecting to be satisfied with the new one.

158.

Looking forward to our new General Manager but so far have not met him.

159.

We are glad to have a new GM and hope that he brings new ideas and a new approach to LWW's antiquated ideas/rules.

160.

too new

161.

How many times the General Manager and the Board eat at Lakewood at dinner time?

162.

On two occasions this summer, the GM made decisoins that affected several very faithful water aerobic participants. He didn't allow water aerobics on Labor Day which didn't seem well informed and then when the pool shut down, we wanted to borrow a few pieces of equipemnt that the club members had purchased, to use in the lake for the winter and then we would return with them when classes began again - the GM determined that we could rent them for $3-4 /day - how ridiculous, given that the pieces cost a total of $20 for each set... it appears that he did not treat the owners here with much consideration.

163.

I eagerly anticpate a formal meeting with my employer. I have not personally med Edward, but I am told he is very personable with a vision for change within LWW community.

164.

this response relates to the last GM, not the current

165.

The previous general manager micro-managed his managers and clubs, had no respect for females and thought the fiscal bottom line was more important than providing satisfactory services.

166.

I think that there should be several gatherings to meet the new general manager. I have only seen his face once.

167.

present general manager is too new to evaluate

168.

We hope our new manager will continue to improve LWW, but we hope that the older (been here 30+ years) will not be priced out of our homes. Remember many of us are on fixed incomes and even though we would like to see many new improvements, if we have to move because we cannot continue to afford to live here then improvements will be a big negative for us. ww

169.

not covering pool as it blocked his view? rumour or truth, it is out there. Last meeting I attended they made the new "young guy" feel outed. He has some great new views,and we have to stay young, leaving his ideas out was poor taste.

170.

Since this General Manager is new - this opinion is based on a short period of time but it appears that his expertise and ability is excellent.

171.

He did an OK job and did not spend us into debt. We hope that the new G.M. helps to keep our costs down.

172.

we need term limits on all board members.

173.

Previous Manager A huge problem

174.

Very unsatisfied with the PREVIOUS General Manager. Long story that should be addressed.

175.

The last general manager seemed very responsive and returned my phone call.

176.

Decisions take too long. Costs go up and then projects get shelved.

177.

With the NEW manager yes. He seems to be polite, accessible and not a power freak

178.

I felt that replacing Suburban Propane with Ferrell Gas was unfair, regardless of how selection was made. Suburban broke the stranglehold Superior (acquired by Ferrell) had on Lake Wildwood residents and many of us will remain loyal to them regardless of what Ferrell does for us. They saved us thousands of dollars over the years.

179.

This is a thankless position. You can only satisify 1/2 the people 1/2 the time at best. The out going GM did a good job but it was time for a change. The new person is to new to truely evaluate, put the initial impression is positive.

180.

As Edward is new, I have no opinion. I am, however, hoping he is as good as his resume!

181.

The old General Manager (Haushalter) was terrible. He was rude, arrogant, corrupt, and greedy, he led poorly and did not listen to people whom pay his check. I'm glad he is gone. I hope that our new G.M. will run LWW with an outsiders perspective, I hope he will have vision for the future, I hope he will bring about minor change, and I hope he will to a strong look at how to save LWW residents money, rather than spend it on the uneeded. I hope he will work toward lowering our dues, rather than coming up with more reasons to hike them up!

182.

I'm glad he is gone. I hope the new one is better.

183.

The previous general manager seemed like a maverick. We're looking forward to a manager that listens to the community.

184.

I was very unsatisfied with the management of Bill Haushaulter. In speaking with various people who have served on different committees as well as association employees, he cost our members a lot in the mismanagement of the community and lake. My son was an employee and he was verbally abused by Bill. I have no opinion of the new general manager as I have not had the opportunity to meet or deal with him yet.

185.

It is my perception the previous General Manager operated in a less ethical standard. Hopefully our new GM willl attempt to elimate any perception of poor ethics and heavy handedness.

186.

In the past, was 'unfriendly'. Didn't allow comments at meetings. Now, much better, interactive.

187.

No comment on the new manager-to soon to comment.

188.

Did not feel he listened to comments/complaints.

189.

Hearing good things about new GM

190.

He's gone and I assume his ego left with him.

191.

I have not dealt with him (former GM) personally but many indicated that it was difficult to work with him especially regarding the swimming pool and on recreational issues.

192.

My comment is about the past General Manager, not the new one, as we have no evidence yet of his performance.

193.

Haushalter has done an excellent job for LWW!

194.

Previous General Manager would defend his staff but would not admit or apologize for mistakes they made keeping a committment.

195.

He is too new for us to have time to have formed an opinon.

196.

glad to see a change

197.

WE LOOK FORWARD TO THE NEW GEN. MGR. KEYWORD IS CHANGE!!

198.

We have a new GM who seems open to suggestions. The old one did not impress me.

199.

Glad last GM is gone. Hope things will come into the 21st century.

200.

We have found the increased assessments are getting beyond "comfortable" for us. When we moved here 20 years ago, the assessment was $400 something; now it is over a thousand. Our income has not gone up proportionately. This is true of many retirees who live here. I hear conversations about this frequently and many feel that they need to move, and some have already moved.

201.

Too new to tell.

202.

We are pleased that a new manager has been hired and we have hopes that the change will result in positive changes.

203.

new gerneral manager will be morereceptive to the BOARD AND THRE relationship between

204.

Too early to assess the new General manager. Previous General manager became a "disaster" (and dictator) over the years.

205.

"Satisfied" with reservations - we have high hopes for the new General Manager.

206.

A competent Gen Mgr would not let the restaurant facility deteriorate so members must subsidize it.

207.

Too new

208.

I am glad the new GM is on board.

209.

Glad we have a new manager.

210.

My hopes are with the new general manager and this survey is a great start.

211.

Listern to what homeowners are saying

212.

Last G.M. not fair, lacked integrity

213.

He needs to response to letters from members within a reasonable time.

214.

New General Manager, haven't seen anything yet!

215.

Satisfied with new GM and very unsatisfied with old GM. Also a closer look at course management.

216.

Having a new GM will be good

217.

glad he is gone

218.

will try to observe new gm acctivity