Luz M. Gomez

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1947 W. Albion Chicago, IL.60626 *(773)818-6791* [email protected]

www.linkedin.com/profile/view?id=87990690>email me

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I am seeking a management position in mortgage, real estate and investment companies. I feel working as a team would be my goal so that both the client and the company are happy. I have fifteen years of experience and knowledge in this field and have remained active in pursuing a Bachelors in Management. However, I believe my extreme passion for this field makes me even more competent and confident. My short and long term goals are to continue flipping properties for myself and investors since I find it so rewarding to take abandoned homes and make them useful once again.

Experience:

Financial Advisor

• Assist and retain long time clientele in Real Estate investing such as flipping properties
• Start up business assistance and arrange set up
• Expert in analyzing cases for home retention, short-sales, foreclosures ,credit repair, collections

Loan Officer/Processor/Auditor/Tax Preparer/Financial Advisor

• Excellent customer service while managing large customer portfolio
• Handle Purchases, Refinances and Modifications.
• Fill out applications, pre-qualify and identify possible prospects.
• Process and audit loans from beginning through clear to close.
• Advertise and send information to clients.
• Handle taxes and accounting for small businesses

Outsourcing Customer Service Representative

• Inbound and Outbound calls received in high volume call center.
• Use of Excel, Smart Track, Lotus Notes, Call Tracking and MAP.
• Outstanding customer service to retain clients within company.
• Sell and Set up lease contracts for pharmaceutical companies.
• Schedule and give Maintenance assistance for current leased vehicles for company

Credit Authorization Specialist

• Handle inbound and outbound calls for sales and product questions
• Processing; cash, credit, deferred payments.
• Promoted, initiated, and processed extended warranty support and repair programs.
• Authorized credit transactions nationwide depending on credit bureaus per client basis.
• Open and Close accounts based on credit bureaus.
• Set up credit limits for client credit cards

Sales Manager

• Sales representative for a home products company.
• Introduced clients to products and sold them into their need to purchase them.
• Handle customer portfolio and sold door to door.
• High number of sales lead into Sales Manager.
• Trained incoming employees on how to sell the products.
• Follow up with clients.
• Received various awards for achievement in sales in such a short period of time.

Sales Representative

• Sales representative for Home Collections.
• Assist long time clients and new clients in the stores products.
• Handled Inventory, shipping and handling and ordering of products.
• Cashier and gift wrapping.

Education:

• Columbia College-Chicago, Illinois     Broadcast Journalism      1999-2001
• Truman College-Chicago, Illinois     French Courses, MOUS Certificate, Loan Officer Courses   2001-2002
• IAMB Online-Chicago, Illinois     Licensing Certificates for Illinois Loan Officers    2003-2010
• Northeastern Illinois University    Pursuing a Bachelors in Business Management   2010-Present

Skills, Honors, & Professional Affiliations:

• Fluent in English and Spanish
• Proficient in Microsoft Office suite of desktop applications (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Windows 9X/ME/2000/XP/7, Spectra. Excellent use of Internet based social networking portals
• Exceptional relationship skills, work well under pressure and with tight deadlines, relentless determination to excel at all levels, and able to find creative solutions to the most difficult of problems
• Adaptable and efficient in both independent and collaborative environments
• Excellent use of Spanish in different professional and multicultural environments
• Highly capable of accurately relaying complex and technical information under pressure and deadlines
• Proficient in POINT and all mortgage programs used in mortgage business.
• Honors at Northeastern Illinois University
• Awarded Superior Excellence award in Mathematics for 2012 from NEIU
• Registered Tax preparer chosen by google as 'best tax preparer in Northlake'
• Closed single-handedly over 2,000 mortgage modifications