Resume


Jennifer Loyo
picture of Jennifer Loyo
5500 N St Louis Ave
Chicago, IL 60625
(773) 583-4050
mailbox

Education
SchoolDegree
Lane Tech HighschoolHighschool Diploma
Wilbur Wright CollegeAssociate In General Studies
Northeastern Illinois UniversityB.S. in Accounting in Progress

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Employment History

Retail Verification Specialist
July 2015 to Current
NCH Marketing Services, Deerfield, Illinois

Accurately verify the existence of all first time coupon submitters using established procedures
Review written documentation.
Ensure the retailer database accurately reflects the manner of coupon submission
Maintain the retailer database with current and accurate information
Process returned retailer payment checks
Maintain retailer account documentation for audit purposes


Sales Associate/Assistant Manager
January 2015 to July 2015
Zale Corporation, Norridge, Illinois

Update Performance Objectives report based on a daily KPI (key performance indicator) report.
Assign Daily Credit and Sales goals to scheduled associates.
Follow up on fellow associates� performance through skill practice to identify success and opportunities for improvement.
Assist manager in writing schedules
Ensure that all projects are completed on or before the deadline and resolve any problems that the team may come across.
Submit weekly payroll to corporate.


Sales Associate
September 2006 to January 2015
Zale Corporation, Norridge, Illinois

Ensure personal goals are met in sales, credit, LJPP, and repairs.
Provide daily status reports to manager on sales performance.
Resolve any customer issues that may occur.
Check in bi-weekly versa pack (jewelry shipment) and ensure each piece is accepted into the correct case.
Check in and send out repairs and ensure each customer is called when the piece is ready for pick up.


Bank Teller
June 2014 to January 2015
Chase Bank, Chicago, Illinois

Provide excellent customer service to guests while accurately and efficiently handling financial transactions.
Introduce customers to bankers to further help them and to also grow the firm.
Responsible for balancing my personal cash box and coin vault.


Customer Service Representative
May 2008 to August 2008, TCF Bank
Schiller Park, Illinois

Answered a steady stream of inbound calls from account holders.
Efficiently answered any questions a customer may have had on his/her account.
Walked customers through accounts to help balance checkbooks.
If an account was compromised, filled out the correct paperwork to resolve the matter.
Canceled/Re-issued debit/credit cards when needed.
Placed �stop payments� on lost checks.
Promoted interest in TCF products and services.


More About Me
Background
Before pursuing a degree in Accounting I was a Music Education Major. I play the guitar, violin, piano, and trumpet by ear. I took up the clarinet in elementary school and played from 6th grade all the way through highschool. After I graduate I plan to stay with NCH and move up to the accounting department. After gaining some experience I will go back to school to pursue a Masters Degree and become a CPA.


Skills
Fluent in both English and Spanish
60WPM typist
Proficient with MS Word, Excel, Powerpoint, and Access
Communication - Able to build strong relationship with customers to strengthen brand awareness
Leadership - Have assisted in training new employees
Able to adapt in changing situations and standards
Quick learner
Desire to expand my current skillset and increase my value as an asset to the company


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Interests And Hobbies
In my free time I enjoy composing songs. I also do covers with one of my friends. I love going to concerts whenever I can.




Jennifer Loyo is the creator of this website. Last updated 11/15/2015