LOUISE WOLFE                                   [email protected]                               (650) 366-6957

1614 Hudson #101                                                                                              Redwood City, CA 94061

 

OBJECTIVE:  Programmer Analyst/Technical Support

 

HIGHLIGHTS OF QUALIFICATIONS

 

                        «  Over ten years business applications programming & technical support experience

«     Expertise in financial, accountiing, foreign exchange, reservations systems

«     Strong team player who also workks independently

                        «  Excellent interpersonal and verbal/written communication skills

 

ACCOMPLISHMENTS

 

PROGRAMMING & ANALYSIS

•  Consulted with diverse users in designing, testing, implementing applications/enhancements.

•  Established/implemented operational procedures for migration from Datapoint to IBM AS/400.

•  Designed and coded inventory control system for airline consolidations.

•  Averted cash flow crisis by completing annual contract systems update in record time.

 

TECHNICAL SUPPORT

•  Provided on-call 24/7 international systems support for 35 foreign exchange trading sites.

•  Customized software and administered national help desk for new freight management system.

•  Resolved problems for operations/accounting staff, especially during month-end batch processing.

 

TRAINING/TEACHING

•  Trained/supervised over 300 users at educational training facility & job assistance group.

•  Conducted 50 workshops for community groups, conventions, colleges, staff training.

 

PROFESSIONAL EXPERIENCE

 

Analyst II-Applications                      Bank of America, Global Trading, San Francisco, CA   1997-2001

Programmer Analyst                          Independent Contractor, Redwood City, CA                1993-1997

Project Manager                                MSAS Cargo, Burlingame, CA                         1985-1993

Applications Programmer                  Creative Leisure, Petaluma, CA                                    1984-1985

Data Processing Tutor                       Laney College DP Dept., Oakland, CA                        1983-1984

 

TECHNICAL SKILLS

 

            Databases:                    SQL, RDBMS, MS Access, Oracle

            Languages:                   COBOL, DEC/MMS, DEC/CMS, PL/B, AS/400 CL

            PC Software:                MS Office (Excel, Word, PowerPoint), Lotus Notes, Outlook

            Operating Systems:       UNIX, VMS VAX, Windows 95 & NT, DOS, VM/CMS

 

EDUCATION AND PROFESSIONAL TRAINING

 

                        M.S., Counseling                      California State University, San Francisco, CA 

                        B.A., English Education            University of Illinois, Urbana, IL

Classes in HTML, Interactive Web Design, Front Page, SQL, UNIX, RDBMS, Oracle, C, Excel, MS Access