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| Website Tested : NBA.com | |||||
| User 1 | |||||
| Task 1: Find Personal Details on Chris Webber | Time Started:2:21pm | ||||
| Actions | Comments | ||||
| Studied index page | User looked carefully for correct link | ||||
| Clicked on "Players" link | |||||
| Clicked on "W" link | |||||
| Found "Chris Webber" and clicked to open details page | Found it quite easily | Time Finished:2:23pm | |||
| Task 2: Find information about when the 24sec shot clock was introduced | Time Started:2:25pm | ||||
| Actions | Comments | ||||
| Studied index page | User looked carefully for correct link | ||||
| Clicked on "History" link | |||||
| Studied "History" page | User taking their time to find most logical links | ||||
| Clicked "Stats and Records" | |||||
| Studied "Stats and Records" page | This was the wrong page. The user had to go back a step | ||||
| Went back to "History" page | |||||
| Clicked on "The Game" link | |||||
| Clicked on "24 sec Shot Clock" | Time Finished:2:31pm | ||||
| User 2 | |||||
| Task 1: Find Personal Details on Chris Webber | Time Started:4:16pm | ||||
| Actions | Comments | ||||
| Studied index page | User looked carefully for correct link | ||||
| Clicked on "Players" link | |||||
| Clicked on "W" link | |||||
| Found "Chris Webber" and clicked to open details page | Time Finished:4:18pm | ||||
| Task 2: Find information about when the 24sec shot clock was introduced | Time Started:4:19pm | ||||
| Actions | Comments | ||||
| Studied index page | |||||
| Clicked on "News/Features" link | Realised it was wrong page | ||||
| Clicked on "History" link | |||||
| Clicked on "Great moments" link | Found error on this page and it doesn't load properly | ||||
| Went back to "History" page | |||||
| Clicked on "The Game" link | |||||
| Clicked on "24 sec Shot Clock" link | Time Finished:4:23pm | ||||
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