                              October 14, 2003
BNSF Railway Co.
TEXAS DIVISION

                            SYSTEM GENERAL NOTICE NO. 204

TO ALL CONCERNED,

SUBJECT: TSS CREW System- Layoff and Markup
SUBDIVISION: All

*************************************************************************
Explanation:
Software is now available in TSSCREW that will allow TY&E
employees to layoff and mark up with the use of the mainframe
system or VRU, and without agent assistance.  The following is an
explanation of how to access and use the software.

This software is designed to make layoff and mark up decisions
based on availability percentages and supply and demand information.
If desired by the Division, certain types of layoffs may be routed to
an on-duty Supervisor in the field for handling.
*************************************************************************

Effective 1000 on Wednesday, October 22, 2003 the handling
of TY&E layoffs and mark ups will be the responsibility of TY&E
employees to handle either electronically though TSS or through the
Voice Response Unit (VRU).

In the event there are software difficulties with laying off or marking
up in TSS, or by using the VRU, the VRU will be updated with an
option to contact an agent who can help with the layoff or mark up.
From the VRU menu, pressing option 8, then choosing the last option will
connect you to a support staff that will assist in making your
displacement. The agent will only be able to assist after an attempt
to use the software has been made.
The Outbound Crew Specialist (Crew Caller) will no longer handle layoffs
and markups made by TY&E employees.

This transaction will add to the list of transactions that TY&E
Employees are expected to perform electronically, either through
TSS or VRU.  Effective October 22, 2003, the following is an
updated list of transactions that must be handled with TSS or VRU and
should no longer be facilitated by a Crew Specialist:

Personal Telephone Maintenance (CCTM Option 24)

Vacation Request Entry (CCTM Option 4)

Lodging Room Maintenance (CCTM Option 24)

Bid Entry (CCTM Option 18)

Work/Rest (CCTM Option 26)

Advance and Immediate Layoff Requests (CCTM Opt 21)

Displacement (both temporary and permanent) (CCTM Option 6)



APPROVED:
C R ICE
EXEC VICE PRESIDENT & COO

SYSTEM GENERAL NOTIC(S) FOR THE TEXAS DIVISION IN EFFECT
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