| Service and Warranty Overview VAIO WARRANTIES - Repair/Service Warranty * Unit is considered "In Warranty" if within 90 days of last Registered Repair. Exludes expired WO's, defaults and refusals. - Standard Warranty * Original warranty term for Desktops and notebooks is 1 year * a docking station purchased with a notebook may share the same warranty, but purchased separately has only a 90day term * Original term for Refurbished units is noly 90 days * Warranty period for VAIO branded accessories vary by product * Service is allowed if within 15 months of Market Release Date or 3 months of Market Date or VAIO branded accessories. ______________________________________________________________ - Extended Warranty check unit information for a ServiceNet Extended warranty (if there is no ServiceNet claim, warm transfer call to 866-374-0134 - a warranty description with AAAA indicates an AON policy (customer must contact AON for service at 800-301-8723 - Check GVSI for an extended warranty in the Manufacturing BOM - Out of Warranty - Pay for Support (PFS) - 19.95 / issue with no guarantee of fix - Refer customer to 3rd party extended warranty provider - refer to free online resources at http://esupport.sony.com ________________________________________________________________ - Proof of Purchase - Receipt or Invoice from Dealer / Retailer - Write Event ID at the TOP-CENTER of POP - Fax POP to 239-768-7816 - Optional (create Action in CS3 and Assign to ZPOP) TYPE=file management SUBTYPE=POP Request leave the status as "requested" and the priority as "normal" *** in process docs search "requesting Proof of Purchase" |