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<h1> Resume for Leah J. Hernandez</h1>
<a href="https://ibb.co/iYu64c"><img src="https://preview.ibb.co/b5NFxx/leah_h_002.jpg" alt="leah_h_002" border="0" style="width:75%"></a><br />
<strong><font size="6"> Experience </font></strong>
<p><strong>User Experience Specialist</strong><br>
Abt Electronics - Glenview, IL<br>
July 2016 - Present</p>
<ul>
<li>Develops strategies to convert visitors into customers through Session Replay platforms, <br>
Competitive analysis, and website usability. <br>
</li>
<li>Coordinates research projects focused on solving customer struggle or usability issues <br>
experienced on the website<br>
</li>
<li>Converts project proposals into usable designs through wireframing and visual prototypes <br>
</li>
<li>Monitors and analyzes user interaction in both mobile and desktop experience to explore <br>
solutions that will develop a clear, usable and optimal design </li>
</ul>
<p><strong>Internet Marketing - Digital Content Strategist</strong><br>
Abt Electronics - Glenview, IL<br>
June 2013 - July 2016</p>
<ul>
<li> Assisted in the creation and maintenance of content for website such as, Images, Product Details, Product Attributes and Static HTML Manipulation.<br>
</li>
<li>Maintained scheduled placement of content in accordance with plans, policies, procedures and agreed upon timelines. <br>
</li>
<li>Worked with Adobe Software like Dreamweaver and Photoshop to design and create content for product pages<br>
</li>
<li>Optimized pages with content from brands that communicated useful and relevant information to the customer.</li>
</ul>
<p><strong>Appliance Service Customer Support Representative</strong><br>
Abt Electronics - Glenview, IL<br>
June 2011 - June 2013
</p>
<ul>
<li> Arranged service calls for appliances that needed repair<br>
</li>
<li>Managed corporate/large residential accounts that needed repairs for multiple units<br>
</li>
<li>Organized Routes according to time and truck number for all service calls</li>
</ul>
<p><strong><font size="6">Education</font></strong></p>
<p><strong><a href="https://www.neiu.edu/academics/college-of-business-and-management/" alt="Notrtheastern Illinois Univeristy" title="Notrtheastern Illinois Univeristy">Northeastern Illinois University- Chicago, IL</a></strong><br>
Bachelor of Arts in Marketing<br>
August 2016 - December 2018</p>
<p><strong>Harper College - Palatine, IL</strong><br>
June 2013 - June 2016</p>
<p><strong><a href="Clarkepride.com/" alt="Clarke University" title="Clarke Univeristy">Clarke University - Dubuque,IA</a></strong><br>
August 2010 - May 2011</p>
<p><strong><font size="6">Skills</font></strong></p>
<ul>
<li>Adobe Photoshop</li>
<li>Adobe Dreamweaver</li>
<li>Google Analytics</li>
<li>Mouseflow Session Replay Software</li>
<li></li>
</ul>
<p><strong><font size=“6”>Goals</font></strong></p>
<ul>
<li> Seeking to apply my knowledge in analytics, UX design and marketing as a User Experience Specialist. </li>
<li> Intend on going back to school to teach high school students more about User Experience and how they can pursue a career in the industry. </li>
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