support_process
<![CDATA[
Maintenance Cycle
Controller (Change Assignments)
- coordinate & schedule changes
- track progress
- s/w change reports
- reports to organization
QA Manager
- manages technical reviews of changes
- adherence to process of product changes
Configuration Manager
- installs new versions
- controls access to team's product
Test Evaluation Engineer
- maintains test suite & test procedures
- signs off on each change
Maintanance teams (2-3)
- formal inspection of proposed changes
Change Control Board Review
Every change before it is accepted goes through a proposed change
review where it is team inspected.
Status Reports
Action Lists
]]>