Phone Number
|
(847) 919-3755 |
Experience
User Experience Specialist
Abt Electronics - Glenview, IL
July 2016 - Present
-Develops strategies to convert visitors into customers through Session Replay platforms, Competitive analysis, and website usability.
-Coordinates research projects focused on solving customer struggle or usability issues
experienced on the website
-Converts project proposals into usable designs through wireframing and visual prototypes
-Monitors and analyzes user interaction in both mobile and desktop experience to explore
solutions that will develop a clear, usable and optimal design
Internet Marketing - Digital Content Strategist
Abt Electronics - Glenview, IL
June 2013 - July 2016
-Assisted in the creation and maintenance of content for website such as, Images, Product Details, Product Attributes and Static HTML Manipulation.
-Maintained scheduled placement of content in accordance with plans, policies, procedures and agreed upon timelines.
-Worked with Adobe Software like Dreamweaver and Photoshop to design and create content for product pages-
Optimized pages with content from brands that communicated useful and relevant information to the customer.
Appliance Service Customer Support Representative
Abt Electronics - Glenview, IL
June 2011 - June 2013
-Arranged service calls for appliances that needed repair
-Managed corporate/large residential accounts that needed repairs for multiple units-
Organized Routes according to time and truck number for all service calls
Education
Northeastern Illinois University- Chicago, IL
Bachelor of Arts in Marketing
August 2016 - December 2018
Harper College - Palatine, IL
June 2013 - June 2016
Clarke University - Dubuque,IA
August 2010 - May 2011
Skills
-Adobe Photoshop
-Adobe Dreamweaver
-Google Analytics
-Mouseflow Session Replay Software
-Search Engine Optimization
-Iterate project proposals into wireframes
Goals
-Seeking to apply my knowledge in analytics, UX design and marketing as a User Experience Specialist.
-Intend on going back to school to teach high school students more about User Experience and how they can pursue a career in the industry.
Web Page Creator: Leah Hernandez March 17, 2018
