CAREER OBJECTIVE:
Seeking a full time or part time position in the Computer Science field or teaching field where I can use my skills and further improve them.Concentration:Programmer/Analyst/PC Technician/Customer Service/Teacher
EDUCATION:
Southern University
Baton Rouge, Louisiana
August, 1994-December,2000
Degree:Computer Science
EXPERIENCE:
Teacher Aide September,2002-Present
St Landry Parish Head Start Program. Opelousas, La
Site: Lawtell Head Start Center, Lawtell, La
Responsible for helping the teacher to teach young children between the age 2-3 skills that the students have difficulties learning.
Work with each student on their computer skills so they can accomplish being computer literacy.
Evaluated classes of students ranging from the size of 15-20 students.
Initial plans of my own when the teacher attends meetings.
Substitue Teacher April,2001-May, 2002
East Baton Rouge Parish. Baton Rouge, La
Responsible for teaching skills that the students have difficulties learning.
Work with each student on their computer skills so they can accomplish being computer literacy.
Evaluated classes of students ranging from the size of 15 to 30 students.
Initial plans of my own when the students finish the teacher lesson.
Customer Service Representative-Coach
July,1999-March,2002
WEST Corporation. Baton Rouge,La
Responsible to represent ShopNBC with quality service to over three million customers.
Successfully utilized skills in diplomacy, tact, and problem solving to effectively handle frustrated customers and defuse explosive situations.
Process various orders for many satisfied companies.
Assist supervisors with answering employee questions about the products and also assist them with challenging paper work such as how many calls came through and how many the company lose, what is the average length time of a call an employee stays on, how many employees the company needs at a certain time.
Government Contractor-Intern
August,1998-November,1998
U.S. Army Headquarters for the Industrial Operations Command:Rock Island Arsenal-Rock Island,IL. Alpha Service:Las Vegas,NV
Ehance the Industrial Operation Command University
web page to allow users to acquire training information,
including developmental assignments, from a single source
and enable them to apply on-line at that source.
Re-engineered Intranet web pages for the U.S. Army Human Resources Civilian Division using HTML on Windows NT.
Design graphic images to use on the Intranet web pages using Adobe PhotoShop.
Planned a conducted high-impact multi-media presentations before high ranking military and civilian officials.
Lab Assistant-Intern March,1998-August,1998
Computer Science Department:Southern University-Baton Rouge,La
Provided quality service to students for help in Pascal, Html, and C.
Participated in Helping student to design their webpages and how to use the Internet.
Joined with a small team of intern to establish networking and troubleshooting on the computers in the labs.
Helped cdownload the new version on Red Hat Linux on the system.
Volunteer:
Assistant Administrative/PC Technician May 2000
O'Brien House-Baton Rouge,La
Assist the administration team by working in the main office typing reports and filling financial report.
Volunteer my service to help the counselors to update activity records of clients.
Help troubleshoot third party software that were been used in the office by the counselors.
ACTIVITIES:
Southern Universtiy Interdenominational Gospel Choir
Association of Computing Machinery
PROGRAMMING LANGUAGE:
Pascal
C
Cobol
C++
HTML
Javascript
Object Oriented
Visual Basic
Fortran
Softwares & Systems:
Office 97 & 00
Adobe PhotoShop
Unix
Linux
Window 98
Mirosoft Outlook
Window NT
CLASSES:
Modular Programming and Algorithm (Pascal)Part I and II, Computer Science Seminar I and II, Computer Science Senior Seminar, Discrete Structures, Data Structures, File Management, C Programming, Business Aplications with Cobol, Program Languages, Basic Assembler Language, Computer Oranization, Object Oriented Programming, Data Network, Operating Systems, Compiler Construction, Numerical Methods, System Analysis and Design, Computer Architecutre, Theory of Computing
REFERENCES:
Available upon request.