The C.V. of D.T.S.E. North York Ontario || Leave Me A Message OBJECTIVES Challenging full-time employment Opportunities to apply my interests, abilities and strengths in language, linguistics, communication and customer service Opportunities to acquire new knowledge and skills An engaging environment QUALIFICATIONS Considerate, respectful; maintain good relations with coworkers and clients; skills in communication, diplomacy Able to maintain calm demeanour under pressure, take initiative, work individually or in groups, follow directions Experience providing customer service and information to general public, students, travellers and tourists Excellent written/verbal English; conversational in French; extensive writing/editing skill and experience Time management, organizational skills; able to meet deadlines under pressure Experience and skill using HTML, MS Word, MS Excel, MS Publisher and other software applications Leadership and management experience; quick and capable learner with good work ethic WORK HISTORY Journalism: Excalibur, York University Managing Editor � Nov 2003-May 2004; Copy and Bulletin Board Editor � May 2002-Nov 2003 - Managing administrative details, running meetings, keeping minutes and weekly records, editing all copy, writing, communications between departments/public, supervising editing and production, reporting to the editor-in-chief - Defining style, writing and laying out bulletin section, editing all sections, organizing and training section volunteers Tutoring: University Learning Disabilities Program; Public school community Language and Skills Tutor � Oct 2002-Apr 2004; Content and Skills Tutor � Jun 2003-Aug 2003 - Teaching university level critical skills, editing, monitoring office and computer laboratory, using and teaching assistive technology, maintaining office equipment, assisting with computer problems, mail-outs - Developing materials/programs, tutoring elementary school subjects, skills in reading, writing, spelling, math, memory, concentration Linguistics: �Talk it Up� summer program, London Speech & Language Centre Classroom Assistant � Jul-Aug 2003 - Teaching children linguistic/social skills, facilitating conversation/social interaction, providing supervision and care - Implementing speech therapists� recommendations for individual students, recording students� progress, interacting with parents Federal Government: Summer Student, CCRA, RCMP CCRA, Compliance � Summer 2000; CCRA, Finance & Administration � Summer 2001, 2002; RCMP, Compensation Section � Summer 1998 - Reception, scheduling rooms and equipment, data entry, filing, requesting files from national database - Processing cheques, receiving, opening, stamping, sorting and delivering mail, working with Canada Post secure tracking system, accepting inbound couriers, preparing outbound mail Retail: Sales Associate Seasonal: IndigoKids, Indigo � Christmas 2001; SmithBooks � Christmas 2000 Northern Getaway � Summer 2000; Braemar � Christmas 1999 - Opening, closing, training new staff, customer service, sales, cash, displays, shelving, stock preparation Sales Associate, Trevor Allan Gallery � June 2004-July 2004 - Selling and providing customers and tourists with information on painting, sculpture and curio items, creating and maintaining displays, packaging purchases, cash, opening, closing and operating Hazelton Lanes gallery Customer Experience Representative, Chapters � July 2004-present - Assisting customers, searching titles, authors, subjects, ISBNs, shelving, creating and maintaining displays Tourism: Centre d�Accueil et de Formation En Langues, Trois-Pistoles, QC Cultural Animator � Aug 1999 - Playing violin and piano, interacting with tourists and local citizens in English and French EDUCATION Honours BA in Linguistics, cum Laude, Dean�s Honour Roll: York University, June 2004 Graduate, Ontario Scholar: Saunders Secondary School, June 2000 Certificate, Summer Language Bursary Program: UWO/�cole de langue fran�aise de Trois-Pistoles, July 1999 Graduate: L. B. Pearson Elementary School for the Arts, June 1995 ACCREDITATION Certified Tutor, Level I, Level II, College Reading and Learning Association, 2004 Royal Conservatory of Music Grade 9 Examination in Piano, 2000 Royal Conservatory of Music Grade 2 Examination in Theory, 1998 VOLUNTEER EXPERIENCE - Volunteer Classroom Assistant, �Talk it Up,� London Speech & Language Centre, May-Jun 2003 - Volunteer Security, Canada Summer Games, Aug 2001 - Opinions/Copy-Editor, The Pipe, Calumet College student paper, 2001-2002 - Writer, The Pipe, Calumet College student paper, 2001-Apr 2004 - Volunteer copy-editor, Excalibur, York University student paper, Sep 2000-May 2002 - Piano solo and accompaniment, Congress of Black Women of Canada, 1996-2000 - Technical Crew, The Candy Dragon non-profit children�s theatre production, 1998-1999 - Musical/theatrical performance and various tasks, North Buxton community events, age 5-present AWARDS Sessional Academic Achievement List, York University Faculty of Arts, 2002, 2003 C.B. Cragg Excellence in Natural Science, York University Faculty of Pure & Applied Science, 2002 Harry Jerome Scholarship, BBPA, 2000 Aiming for the Top Tuition Scholarship, OSAP, 2000 Kay Livingstone Scholarship, CBWC, 2000 Lawson Language Award, Saunders Secondary School, 2000 Saunders High Achiever (above 85% average), 1995-2000 Nancy Clark Modern Languages Award (top gr. 11 French and Spanish), 1998 Subject Awards: OAC Spanish, gr. 11 Spanish, gr. 10 German, gr. 11 Drama INTERESTS & ACTIVITIES Language » French, Spanish, German, ASL, Latin (classical) Culture » Canadian culture, tourism and bilingualism, African-American culture Music » piano, vocal, violin, mandolin, trombone, guitar Writing » research, journalistic, creative, poetry, short stories, theatre, music Arts » theatre, dance, visual art Audiovisual Work » Saunders Sound & Light Crew, community plays Tutoring » university level critical skills, gr. 12 English, gr. 9/10 French, elementary/preschool Physical Activity » soccer, volleyball, running, rollerblading COMPUTER SKILLS PC and Mac platforms MS Excel MS Word MS Outlook MS Outlook Express MS Works MS Publisher WordPerfect Adobe Photoshop Quark Express HTML REFERENCES Maureen Haig, Educational Specialist, LDP, York Univ.: 416-736-2100 ext. 22543 Miguel Angus, Advertising Manager, Excalibur, York Univ.: 416-736-5238 Wendy Geoghegan, B.A., M.Ed, IndigoKids, Yorkdale Mall: 416-223-8458 Sean Palter, Editor-in-Chief, Excalibur, York Univ.: 416-736-2100 ext. 40773 Rosanne Parent, Team Coordinator, London TSO Mailroom, CCRA: 519-645-4050