QUALIFICATIONS:
Extremely knowledgeable in
all Microsoft programs, including Word, Excel, and Powerpoint.
Excellent Interpersonal skills and well-developed verbal and written communication.
Superior organizational skills, deadline oriented, attentive to detail, and time management skills.
Working knowledge of all pharmacy computer systems.

EDUCATION:   (transcript # 5674141)

3/2003 -      Certified Pharmacy Technician      
renewed 3/31/2005                      valid until 3/31/2007
3/2003 -      Typing Speed & Accuracy           
renewed 8/23/2005                      valid until 8/23/2008
8/23/2005 -  Data Entry 10-Key                                                               
valid unitl 8/23/2008
8/23/2005 -  Data Entry Alphanumeric (Audio)                                          
valid until 8/23/2008

EXPERIENCE:

Data Entry Technician                          7/2005-Present                      NeighborCare Pharmacy (TX)
Gathers necessary insurance information on all patients.
Communicates with centers for Prior Authorization, Medicaid denials, allergy interactions, severe drug interactions, and Refilled too soon orders.
Enters new medication orders, refills, and discontinued medications.
Answers phones, looks up status of orders, solves numerous problems, and answers any miscellanous questions.
Helps the dispensing area when needed.

Medical Records Technician                  5/2002-6/2005                    NeighborCare Pharmacy (OH)
Enters all non-medication orders (auxillary) into customer specific profiles.
Communicates with center staff as needed to provide system support.
Assists with conversions and new home start-ups.
Enters diagnosis into pharmacy profiles.
Reviews and edits monthly physician order forms and telephone orders.
Manages discharges, room changes, and doctor changes on profile.
Prints PO, MAR, TX sheets, Aide Flow Records, and other monthly reports for over 80 nursing home and assisted living facilities.

Data Entry Technician                           11/1999-5/2002                  
NeighborCare Pharmacy (OH)
Calculates and/or verifies the correct dosage on the prescription.
Enteres new physician and new customers/residents into pharmacy profiles.
Enters drug credits and cancellations into computer system when applicable.
Formulates lists of Nursing Facilities with their nursing station and room number.
Batches and prints pharmacy labesl, forms, and delivery tickets.
Organizes list of common Medical Directors for each facility to improve errors.
Assist in answering the telephone to assist all customers, internal & external.
Creates Spreadsheets of the facilities with the packaging & dispensing sytem.

Computer Operator                                 6/1998-11/1999                  
NCS Healthcare
Enters new prescriptions and over the counter medications into the system.
Consults with each nursing home facility to gather the appropriate billing information.
Enters billing information including third-party insurance, Medicare, and Medicaid into computer.

Dispensing Technician                           12/1997-6/1998                    
NCS Heatlhcare
Dispenses medication into atromick boxes and cycle fill punch card packaging.
Works one-on-one with pharmacist to ensure the delivery is on time.

L A C E Y   H E N D E R S O N,  C P h T
3008 S. Pleasant Valley Rd, Apt B
Austin, TX 78741
512-912-7979
www.laceyhenderson.com
Email:
[email protected]
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