Analog Modem Help Site 1

http://www.modemhelp.net/

Analog Modem Help Site 2

http://modemsite.com/56k/index.asp

Bandwidth Speed Test

http://www.bandwidthplace.com/speedtest/

Intel Chipset Comparison

http://www.intel.com/design/chipsets/linecard.htm

Intel Support Search Site

http://search.intel.com/support/search.asp

McAfee Virus Library

http://vil.nai.com/VIL/default.asp

Microsoft Knowledge Base

http://support.microsoft.com/

Microsoft Newsgroups

http://communities.microsoft.com/home/default.asp

Symantec Virus Library

http://securityresponse.symantec.com/avcenter/vinfodb.html/

TSR (Terminal Stay Resident) List Site 1

http://www.answersthatwork.com/Tasklist_pages/tasklist.htm

TSR (Terminal Stay Resident) List Site 1

http://www.sysinfo.org/startuplist.php

Windows Event ID Look-up

http://www.eventid.net/

Windows XP PowerToys

http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx

Windows XP Tips and Tricks

http://www.kellys-korner-xp.com/xp_tweaks.htm

Windows XP Tweaking Site

http://www.tweakxp.com

Supported Product

Support Provided

Support that is not provided

Networking

1)   Non-Dell Branded Network

a)       Hardware

b)       Router

c)       Switch

d)       Hub

e)       Any combo of the above mentioned

2)   Sharing printers on a network

3)   Internet connection sharing

4)   File Sharing

Network setup including connectivity to their router (non-dell only), Sharing printers on a network, Internet connection sharing (this means one PC has the internet connection and other PC's connect through it to access the internet), or file sharing.

1)   Password recovery

2)   Exchange mail servers

Backup

1)   Parallel Install to retrieve data

2)   Data Retrieval associated with OS reinstall

3)   Data Backup and Restoration

4)   Common files backup (Email, My Documents, Pictures, etc.)

5)   File and settings transfer

1)   Parallel install of the OS to retrieve data.

2)   If the customer is looking for a COMPLETE system backup that is done through the Windows OS that includes system files and other system components or a backup of individual files. If the customer can boot into windows and needs help backing up data, they should be told that S&P can assist them in showing them how to Burn a CD, but we will not tell them which files to backup.

3)   File and settings transfer - Assist customer in moving files from one system to another system using a network connection or file and settings transfer wizard.

Not Supported

1)   Password recovery

2)   OS troubleshooting unless its part of support provided

3)   Exchange Servers or applicable client software

4)   Any application that is covered under ANY OTHER SUPPORT GROUP

5)   DOS applications

6)   Troubleshooting Internet Connections