Career Overview
Highly enthusiastic customer service professional with client interface experience, motivated to maintain customer satisfaction and contribute to company success. Adept at analyzing customer needs, assessing and solving issues, and maintaining business relationships. Interested in pursuing and building a successful career in Marketing and Advertisement upon graduation.
Core Strengths
Proficient in the English language with strong written and oral communication skills
Exceptional proficienty in all Microsoft Office Applications
Strong organizational skills
Exceptional attention to detail
Energetic work attitude
Adaptive team player
Active listening skills
Quick learning skills with capability of self teaching
Work Experience
The Audi Exchange Luxury Lounge,
Northbrook, IL
Car Brand Specialist,
November 2012- January 2015
�Welcomed and acknowledged customers with a positive and friendly attitude
�Accurately answered all inquires about our brand
�Worked as a team member performing cashier duties, product assistance and cleaning
�Answered and directed all incoming calls
�Resolved any customer conflicts or concerns
�Prevented store losses using awareness, attention to detail and integrity
�Assisted customers in finding out-of-stock items
�Communicated all merchandise needs or issues to appropriate supervisors
�Stocked and rotated inventory regularly
The Audi Exchange Autobody
, Lake Bluff, IL
Office Assistant, March 2012-October 2012
�Developed and maintained highly empathetic client relationships
�Answered incoming calls and inquires
�Scheduled customer appointments
�Collected and recorded payments of services
�Promptly responded to general inquiries or requests from staff and clients via mail, e-mail and fax
�Compiled weekly monetary reports and records for store managers
�Actively executed outbound calls to current clients to report the daily status of their vehicles
�Organized and maintained a tidy and efficient work space
�Resolved any client conflicts or concerns in an effective and professional manner
�Designed and suggested new display ideas to improve accessibility to inventory
Education
Northeastern Illinois University, Chicago, IL
Currently pursuing a Bachelor's degree within the College of Business.
Personal Interests, Goals and Objectives
I aspire to graduate Northeastern Illinois University and begin my career in the creative aspect of Marketing. In my spare time, I endulge in voluteering at a local animal daycare as a dog handler and groomer.
Related Links
This page was created by Kristen Montijo
Last Updated April 11th, 2015
Northeastern Illinois University
College of Business and Management
The Audi Exchange, Highland Park