"Chart Your Course to Success"
30th Annual Meeting and Spring Conference
April 19 - 20, 2002
Workshops
"Chart Your Course to Success"
30th Annual Meeting and Spring
Conference
April 19 - 20, 2002
Workshops
| Friday Afternoon | Friday Afternoon (optional) | Saturday Morning |
Friday
April 19, 2002
2:00 - 3:30 p.m.
| A. Communications,
Customer Service and You! Disney, Saturn, Southwest Airlines, and Nordstrom are giants in delivering the BEST in Customer Service. Discover some of the secrets Disney and the others use and how you can incorporate these into your organization. |
B. 'De-Stress' Your
Workplace, Career, and Life What causes stress? Obviously it can be caused by major misfortunes or minor upsets. The most common element is having little or no control over a situation. Share ways to keep in control and help wipe out stress in your work. Learn to prioritize and rearrange your life to suite yourself. Feeling powerless often causes the office professional stress; any action you take will help you combat this hidden problem. Do something to de-stress yourself today. |
C. Changing Behaviors - Building Healthy Habits Scott Hinschberger presents a model for understanding why and how we develop behavior patterns; how to identify and eliminate habits that are not helpful to usl and how to build healthy, success habits. Scott uses lots of stories, examples, and humor to illustrate his points, so participants will learn as well as enjoy the session. |
D. Organization - How Do I Get There From Here? Discover how to PLAN. Lee Cook will help you get ready to get organized. Learn helpful tips and timesaving ideas that will get you on your way to being organized. |
Friday April 19, 2002
3:30 - 5:00 p.m.
(optional)
| E. The Perfect Manicure Do you want to have lovely looking fingernails that need attention just once a week? Learn how to do a manicure and polish your nails so it will last an entire week with just a little touch-up. It takes about 1 hour in Sunday evening and a slight touch up on Wednesday or Thursday and you are good for the rest of the week. fun and relaxing. |
Saturday April 20, 2002
9:30 - 11:00 a.m.
| F. The Power and value of
Diversity This workshop will introduce participants to the impact that divers cultural perspectives have on the quality of interaction and communication between people from different backgrounds. The session will reinforce respectful treatment and acceptance of individuals from diverse cultures, and awareness and understanding of cultural differences that may impact our working relationships with others. |
G. Myers-Briggs
Personality Assessment Brought back by popular demand. Participants will fill out the Myers-Briggs Personality Assessment during Friday afternoon and turn it in Friday evening. The results will be evaluated with participation during this workshop. |
H. Professional Standards Program Workshop The NAEOP PSP is overwhelming for many members, but it can be as easy as ABC. You'll learn just what is required; review each section; learn how to complete the PSP forms; and how to make sure they are correct the first time. |
I. Customer Service - Public Relations Understand how to prepare yourself to better meet your customers' needs, effective ways to say "no", the difference between whine and facts. Learn three little words that don't belong and three that are guaranteed to please. |
