The worker has been recruited by the business. Not only for what remains of her productive capacity, that is for what his specific competence allows him to furnish to the structure that directs and uses her in exchange for a wage, but also for her participation in the management of the qualitative processes. What does it mean?

   It means that one of the possible solutions for capitalist troubles is given by "total quality". On the basis of this concept it could go out into a future that is already at the door, leaving behind the difficulty of disposing of goods on the market. Each enterprise no longer works to find clients, but rather to forcefully characterize the "quality" of its products, distinguishing from them others and seeking to achieve the best.

   But in order to make the quality of products increase, it is necessary to restructure the entire productive process, dividing it into separate processes each one determining the others. It is as if one sector is the client of another within a single enterprise. This creates the situation in which when the sector that commissions a part as a product receives it (in order to continue production), this sector controls it, insisting on demanding the best, and obliged to report the poor functioning of the previous sector to the management if the part does not correspond to what was requested. And it continues in this way until the productive cycle is completed.

   Thus, the individual processes into which production in divided (within a single enterprise) cause the workers to participate not only in production (participation that is already somewhat circumscribed in the large productive units to the extent that the introduction of automation has transformed the classical process), but primarily in control.

   The incentives to quality are in fact a carrot dangling under the nose of the workers that transforms them into productive police inside the enterprise, definitively dismembering every trace of unity, every memory of solidarity.

—Canenero