School Education
7 O levels & 2 A levels
Further Education: HND Business studies -1978
Courses
Excel 2000 level 2 & 3 Key training 2003
American Express voice of excellence 2000
Computer Literacy IT, RSA 1 1996
Crown agents letter writing course 1978
Travel Courses
BA Fares & manual ticketing basic, parts 1,2,3
Introduction to management
Appreciation of management skills
Key skills
BSP Reconciliation
Galileo
Business Travel
Database skills
Fare Construction
Spreadsheets
Accounts admin
IATA BSP
Ticket refunds
complaint handling
Systems used
Galileo
Jaguar
FSS
Chameleon Anzio database
Microsoft Office
Lotus Smartsuite
Familiar with Sabre & Worldspan
Employment history
First Choice Holidays ( 6 September - present )
BSP Reconciliation
Hogg Robinson Travel BTI (10 February 03 - present)
Produce two BSP reconciliation reports showing total discrepancies ( BSP versus CRS ) , for two Opodo websites, showing each and every discrepancy.
Temping 23 Sep02 - 7 Feb 03
Elegant hotels, Air Zimbabwe & BCP
Emerald Travel 5 Feb 02 - 01 August 02
Helping staff with airfares
Loading new fares on to the database
Check the database for errors
Assist with ADM/ACM queries
Titan Travel Jan 2001- Sep 2001
Quote clients for tailor-made itineraries
Arranging travel and issuing tickets for groups & individuals
Dealing with airline contracts and forwarding on to staff
American Express Nov 1999 - Jan 2001
Dealing with card holder queries
Calculating the refund on partly used air tickets
Dealing with ADM/ACM/ supplier invoices
Am currently looking for work! [email protected]