| INTERNET ERROR MESSAGES Mailer - Daemon ----- The Mailer-Daemon is a program that interprets error codes and translates them into English (more or less) to let you know what happened. A mailer-daemon error message indicates that there was a problem in getting your message to its destination. Be sure to read the error message for suggestions on how you might correct the situation. Host Unknown or Host Not Found Check with your intended recipient to verify the correct domain name; misspelling or spacing errors are the most common reasons for this error. Sometimes computer systems will automatically add qualifiers to domain names, resulting in strange delivery problems. In such a case, when you try sending the mail, our system looks for a mail host that isn't there to accept data. If you'd like to try again, you might try dropping parts of the e-mail address. This is a common problem with university computer systems. Instead of sending mail to [email protected], send it to [email protected]. If that still doesn't work, have your intended recipient alert their system administrator that there's a configuration problem. User Unknown Check the address for errors in capitalization and punctuation. If you continue to have difficulty, you should try e-mailing [email protected] to see if there is a system problem. Remember, the domain is similar to "aol.com" or "psu.edu" or "wizard.net." Service Unavailable A typical Internet e-mail address follows this basic format: [email protected] If you send e-mail to an Internet address and receive an e-mail response from the Mailer Daemon (an automated program located at the Internet address) that contains the error Service Unavailable, this means the receiving site is down temporarily. Try sending your e-mail again later. Web: 403 - Forbidden 403 -- Forbidden is a standard error message generated by Web servers when you try to access a file that has not been set with "read permissions" for all users. This means the person maintaining the site either improperly set up the Web page or does not want you to have access to the page. This is a configuration issue that is beyond the control of AOL. Make sure the Web address you entered exactly matches the Web address you were given. Spelling, punctuation, or capitalization errors can prevent the browser from finding the proper Web page. If you believe the Web address is correct, the problem may be with the computer or server that stores it. The server may be offline for maintenance or too many people may be trying to access the server at once. Tips for Connecting to the Site: * Wait a moment and click the Reload button to try again. * If you still can't reach the site, send e-mail to the webmaster or postmaster at that site, with the exact error you are receiving. Web: 404 - Not Found eb pages are stored on servers, machines that contain files and allow other servers (computers) to download files from them. If the server has been incorrectly set up or the file isn't in the correct directory, it may not allow you to access its Web pages. Tips for Connecting to the Site: * If you entered the Web address manually, make sure it matches the Web address you were given exactly. Spelling, punctuation, and capitalization errors can prevent you from seeing the page. Also, be sure to make sure you are using the forward-style slash (/) and not the backward slash (\). * If you believe you should have access to the site, try contacting the Webmaster at the site. Most Web pages and Web servers are maintained by a Webmaster who can help you access pages. If the Web address is something like http://www.xyz.com/ then the Webmaster's address would be [email protected]. FTP: Permission Denied My Place and FTP directories have "permissions" assigned to them that control who can "read" (download) and "write" (upload) files, and who can create, delete, and rename directories and files. If you attempt to use a file or directory in someone else's FTPspace (My Place), you will receive this error if you lack the appropriate permission. You cannot even create a file or directory in the FTPspace of one of your subaccounts if you aren't signed on with that screen name. In My Place, the Permission Denied error message can also be caused by any of the following conditions: * Creating a directory in My Place with an invalid file name. * Uploading a file with an invalid file name. Valid characters include alphanumeric characters -- letters and numbers -- hyphens, underscores, and periods. Spaces are not valid characters in the creation of file names. * Attempting to connect to a an FTP address that does not allow anonymous or general connections. FTP: Unable to Connect to an FTP Site There may be several reasons why you can't connect to an FTP (File Transfer Protocol) site. Either the FTP address that you supplied is incorrect or the server does not allow anonymous logins. Anonymous logins means the site is publicly accessible. If you believe the address is correct, the problem may be with the FTP site. The computers at the site may be offline for maintenance or may not allow anonymous logins. How To Log onto an FTP Site that Requires a Password: 1. Go to Keyword: FTP. The main FTP window appears. 2. Click on Go To FTP. The Anonymous FTP window appears. 3. Click on Other Site. The Other Site window appears. 4. Type the address of the FTP site into the large box and click in the small box next to "Ask for login and password." 5. Click Connect. 6. Type in a user name and password. You'll need to get these from the administrator of the FTP site. 7. Click OK FTP: Unknown Remote PC Error #255 This error occurs when you try to upload a Microsoft Word document (or any OLE--enabled application) that is still open in the Microsoft Application. Close the document (but you do not have to exit Microsoft Word) and upload again. |
 |