Objective

To use my diverse talents working with an exciting and profitable team.

Experience

1998–Present                iGrafx (Corel Inc. / Corel Corp.)         Tualatin, OR

Consultant and Senior Consultant

§     Consulted with customers on process improvement through use of simulation models and process maps. Worked with call centers, chemical manufacturing, health care, government, and other processes. Helped customers realize over $10 Million in savings.

§     Taught Business Process Analysis (Process Improvement) software, using Six Sigma, Lean, BPMN, IDEF0, and other methodologies.

§     Developed and published training materials used in class offerings.

§     Provided Sales, Marketing, Technical, Business Development, & QA support.

§     Certified Six Sigma Black Belt. Trained in Lean.

1988–1998                    Mentor Graphics Corp.                 Wilsonville, OR

Technical Marketing Engineer (4/97-12/98)

§     Performed program management on key Library Management product.

§     Lead coordination between marketing and engineering in the product life cycle planning process.

§     Presented to customers, developed collateral and presentations, etc.

Product Engineer (8/96-4/97)

§     Defined Customer Support and QA infrastructure and business practices.

§     Self-taught on Web development (HTML), WinNT Server, Web Server admin, data modeling, Installshield3, and other development tools.

Software Support Engineer I to IV (4/88-8/96)

§     Consulted with customers on process and standardization, configured and implemented software tools.

§     Taught customers, presented and was a panel member at conferences.

§     Provided team leadership through strategic, technical, and process improvement responsibilities.

§     Used my excellent verbal and written communication skills to analyze and solve customer issues, advocating for the customer. Published articles.

§     Recognized product and support expert w/in company.

§     Helped to engineer, qualify, and document software products.

Education

1982-1987                     University of Oregon                         Eugene, OR

§     B.S. in Computer and Information Science, 3.3 GPA.

Interests

Travel, Photography, Dancing, Driving, the Web.