153 Brighton Ave, Apt 3
Boston, MA
02134 |
Peter Kemble |
Home Phone: 617.787.7462
[email protected] |
| Windows Desktop Support
Specialist |
| OBJECTIVE |
| |
I am seeking a full-time or contract position in the
Information Technology field as a desktop support engineer. I
have excellent computer skills and have worked with PCs since
the early 90's, particularly Windows systems. |
| EXPERIENCE |
| |
Desktop Engineer, Blue Cross Blue
Shield of MA, (contr. by Concordant)
|
10/2001 -
2/2002
Boston, MA |
Aided in the office space upgrades taking place
in 4 buildings. Responsibilities included the following:
•
Reassuring network connectivity to the Blue Cross
WAN after a cubicle move.
• Powering Down,
disconnects and reconnects of up to 20 PCs a day.
• Setting
up user applications, (such as Microsoft Office,
Outlook, various telnet clients,
etc.)
• Imaging new user PCs with Norton
Ghost.
• Support of 30 users per day.
|
| |
Technologies Assistant, Mortensen Library |
5/2000 -
8/2001
Hartford, CT |
Maintained a network of Windows computers for
library staff and external users. Responsibilities included
the following:
• Installation of operating systems
from Windows 95 through Windows 2000, including the use of
Norton Ghost to manage a large number of
computers.
• Installation and maintenance of various
user applications, including standard productivity
tools (Microsoft Office, WordPerfect, etc), virus
protection / security (Norton AntiVirus, Fortress) and
all major Web Browsers.
• Installation, maintenance
and troubleshooting of PC hardware on all systems
ranging from expansion cards to CPUs, power supplies and
motherboards. |
| |
Evening Coordinator, Allen Memorial Library |
9/1996 - 7/2001
West
Hartford, CT |
Oversaw the library's class reserve holdings,
and responsible for desktop support of 15 computers.
Responsibilities included the following:
• Implementation
of RealNetworks streaming media server, including
initial testing, encoding, performance testing, documentation,
and final web authoring.
• Installation and
maintenance of shared network printers hosted by a
central computer.
• Advised on many committees
concerning library web pages. Aided in improving usability
of library web site. Created and edited web content using
HTML 4.0 and Microsoft FrontPage.
• Management of
periodicals database including compiling and processing
circulation and web page statistics using Microsoft Excel,
and WebTrends reports.
|
| EDUCATION |
| |
Bachelor's Degree, Music
Composition, University of Hartford |
9/1995 - 5/2001
West
Hartford, CT |
Graduated the Hartt
School of Music cum laude, with a 3.45 GPA and 143 credit
hours. Entered in 1995 as a Music Education major and later
changed to Music Composition. Excelled with many positively
received performances involving computer generated music,
using such programs as Finale, CakeWalk, Orangator, and
Operation Re-information. |
| SKILLS |
| |
| Hardware: |
All modern PC hardware and peripherals (5
years) |
| Platforms: |
Microsoft Windows 3.1, 95, 98 (8
years)
Microsoft Windows NT 4.0, 2000, XP (2
years)
RedHat Linux, Caldera OpenLinux, Debian Linux
(3 years) |
| Networking: |
Microsoft TCP/IP Network Configuration
(LAN , Dialup) (3 years)
Novell Netware (less than 1
year) |
| Servers: |
Microsoft / Novell Print Server
Configuration |
| Applications: |
Microsoft Office, all major web browsers,
Norton Ghost, Norton Utilities and Norton Antivirus,
etc | |
| REFERENCES |
| |
Available upon
request | | |