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1. What is the maximum number of network adapters that can be in a
single Team? A. 2 adapters, B. 4 adapters, C. 8 adapters, D. 16 adapters Answer: C November 01, 2004 Reference: A team consists of two to eight ports that function as though they were a single NIC. http://h18000.www1.hp.com/products/servers/networking/teaming.html#1 |
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2.
Why is a MaxBoot (available in ACUxe Utility) that important? A. MaxBoot increases the number of sectors used per track from 32 to 63. This increase allows a larger boot partition for operating systems that use cylinders, heads, and sectors of a physical drive to determine the drive size. B. MaxBoot decreases the number of sectors used per track from 63 to 32. This increase allows a larger boot partition for operating systems that use cylinders, heads, and sectors of a physical drive to determine the drive size. C. MaxBoot increases the number of cylinders used per track from 32 to 63. This increase allows a larger boot partition for operating systems that use cylinders, heads, and sectors of a physical drive to determine the drive size. D. MaxBoot decreases the number of cylinders used per track from 63 to 32. This increase allows a larger boot partition for operating systems that use cylinders, heads, and sectors of a physical drive to determine the drive size. Answer: A Reference: HP Array Configuration Utility User Guide February 2004 (Sixth Edition) Part Number 239449-006 |
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3.What is a minimum operating frequency of PCI-X? A.30 MHz, B.40 MHz, C.50 MHz, D.60 MHz Answer: C: Reference http://www.intel.com/design/iio/papers/27369801.pdf Mode Minimum Frequency (MHz) Maximum Frequency(MHz) PCI33MHz 0 33 PCI 66MHz 33 66 PCI-X 66MHz 50 66 PCI-X 100MHz 66 100 PCI-X 133MHz 100 133 |
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4. When performing capacity expansion, what happens to the existing array and logical drive?
(Assuming that there is only one array A and one logical drive)? A. The size of the logical drive will increase and the amount of free space in the array will increase as well. B. The size of the logical drive does not change and only the amount of free space in the array changes. C. The size of the logical drive will decrease and the amount of free space in the array will increase. D. The size of the logical drive will decrease and the amount of free space in the array will decrease as well. Answer: B Reference: See IQ- 5443 |
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5. If an active drive fails during system operation, then controller automatically begins a data rebuild operation onto a spare. Then we replace that failed hard drive with a new hard drive.
Once rebuild operation is complete, what happens with the online spare hard drive? A. We have to reconfigure a new hard drive as online spare. B. We have to delete an array and reconfigure it, then configure online spare. C. We have to delete just a logical drive and recreate it then initialize online spare D. The original on-line spare will return to stand by mode as on-line spare. Answer: D November 08, 2004 Reference: See Big book:9-27 |
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6 .Which of the following HP Netservers do support RILOE II? A.E30, E40, E45 B.E800, LP1000r, LP2000r C.LC 2000 ,TC 3100, TC 4100, LH 3000 D.LX Pro, LXr Pro Answer: C: Reference Remote Insight Lights-Out Edition II Netserver support http://h18006.www1.hp.com/products/servers/management/riloe2/netserver-support.html HP Netserver LC 2000 HP Netserver LH 3000/3000r HP Tower Server tc3100 HP Tower Server tc4100 |
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7. A user has ML530G2 with 12 internal hard drives and SA6404. The user also has two storage cabinets with 28 hard drives. There are two logical drives configured internally and two externally. The user wants to create a volume in win 2000 that will include three logical drives.
Is this going to work? A. Yes B. No Answer: A November 10, 2004 Right Answer is B. No The volume cannot span across more than two channels. Also, you must arrange the two-channel volume by port letters, not port numbers. For instance, port A1 with A2 or B1 with B2 is acceptable, but port A2 with B2 is not. Reference: A team consists of two to eight ports that function as though they were a single NIC. - ProLiant ML530 Generation 2 - Storage Controllers Integrated Dual Channel Wide Ultra3 SCSI Adapter - Storage Internal Storage: 12 - 1" hot plug hard drive bays standard (2 individual 6 bay cages, each requiring it's own SCSI channel) 1.019 TB Maximum storage with optional ML5xx G2 Internal Two Bay Hot Plug Wide Ultra2/Ultra3 SCSI Drive Cage with Fan. (12 x 72.8 GB 1" + 2 x 72.8 GB 1") Half Height Bays 2 bays for optional tape backup, DVD, or SCSI devices The server comes standard with two disk drive cages. It provides the capability of supporting 6 x 1" Hot Plug Wide Ultra2 or Ultra3 SCSI disk drives per drive cage. A third, 2 x 1-inch hot-plug SCSI drive cage (244058-B21) is optional. It fits in the full-height removable media bay area and requires a dedicated SCSI channel. This drive cage has a different part number than the drive cage used in the ProLiant ML300 Series chassis, because it has two redundant fans at the back of the cage to provide proper cooling in the ProLiant ML500 Series chassis. The server ships with an Adaptec 7899 Dual Channel Ultra3 SCSI controller. The drive bays may not be daisy chained (connected in series to the same controller channel). If required, an additional SCSI controller or array controller can be added. An optional 1.6-inch AIT or DDS4 hot-pluggable universal tape drive is available, and is recommended for use in the 2 x 1-inc cage. The 6x1 standard drive cages are not available in their entirety as a spare kit. The SCSI Backplane is available as a spare kit. The metalic shell of the drive cage is part of the Chassis assembly. Cabling SCSI Controller to External SCSI The internal-to-external SCSI cable does not ship installed. To connect the internal-to-external cable to the system board, you must disconnect one of your drive cages from the system board. To retain use of the drive cage, you can connect the drive cage to an optional array controller or SCSI controller installed in a PCI-X slot. - Assuming 28 HDD are 72.8 GB Each 28*72.8 =2038.4 GB= 2.338 TB (then Answer is NO) - Assuming 28 HDD are 18.2 GB Each 28*18.2 = 509.6 (then Answer is Yes) - 6400 Controller is supported on ML530G2 Server Logical Drives : Up to 32 logical drives , Up to 2TB per Logical Drive See Cybrary for further help |
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8. Using the default cluster size of 4 KB. What is the maximum size of NTFS volume? A. 4 terabytes B. 8 terabytes C. 16 terabytes D. 32 terabytes Answer: C November 11, 2004 Reference: Maximum Sizes on NTFS Volumes In theory, the maximum NTFS volume size is 264 clusters minus 1 cluster. However, the maximum NTFS volume size as implemented in Windows XP Professional is 232 clusters minus 1 cluster. For example, using 64-KB clusters, the maximum NTFS volume size is 256 terabytes minus 64 KB. Using the default cluster size of 4 KB, the maximum NTFS volume size is 16 terabytes minus 4 KB. http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prkc_fil_tdrn.asp |
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9.A customer has ML370G3 with SA5302 controller. There are 4 x 72 GB Ultra3 Hot-Plug hard drives, configured as two logical drives (RAID1) under Array A drives, configured as two logical drives (RAID1) under Array A.5. He said that all firmware is the latest and that they apply Microsoft SP3 Can the customer do this without loosing his array or operating system Win2000? A. Cannot delete Logical drive 2 because there is only one array A. B. This should work fine. C. We have to delete logical drive 2, expend the Array A, and then migrate to raid 5 but then we may loose a Logical drive 1. D. The customer needs to delete Logical drive 2, migrate Logical drive 1 to RAID5 but then we may not be able to get back in OS, because OS boot partition is located on Logical drive 1, which is going to be affected by striping and parity check. Answer: B: Reference: Previous Experience |
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10. What happens in the OS when we do array expansion?
For example, if a 10-gigabyte (GB) logical volume is expanded from four drives into six drives. A. Operating System is aware of this change. B. Operating System is unaware of this change. Answer: A: Right Answer is B Reference: Previous Experience |
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11. Is PCI-X backward compatible with the existing PCI bus at the adapter, device driver and system level?
A. Yes, it is compatible only with 64/66MHz slots, 3.3V. B. Yes, it is compatible only with 32/33MHz slots, 3.3V. C. Yes, it is compatible only with 32/33MHz slots, 5.0V. D. Yes, a PCI-X adapter can operate in a conventional PCI system, and vice-versa. Answer: D Reference: Q. Will new PCI-X cards be compatible in conventional PCI based systems? A. Yes, PCI-X cards can be used in a conventional PCI system. PCI-X is backwards compatible with conventional PCI products, which allows existing PCI-X cards to operate within a PCI environment. However, the PCI-X card will default to the speed of the PCI bus (either 33 MHz or 66 MHz). Q. Will conventional PCI cards be compatible in PCI-X based systems? A. Yes, conventional PCI cards will be compatible in PCI-X systems. The PCI card will run at its assigned speed (either 33 MHz or 66 MHz), and will experience no speed improvements due to operating in a PCI-X environment. http://h18004.www1.hp.com/products/servers/technology/pci-x-qa.html |
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12. A Service Delivery event (GSP-Onsite) case was created at 10 am on Monday for a customer where we dispatched FE to replace system-board.
After couple of hours the customer called back wanting to know about ETA (Estimated Time of Arrival). What should we tell to the customer? A. Field Office will contact you before 5:00pm your local time, to schedule the event. B. Field Office will contact you by noon your local time next business day to schedule the event. C. Field Office will contact you whenever they get all the parts they need to schedule the event. D. Field Office will contact you in few days to schedule the event. Answer: B Right Answer is A Reference:Experience |
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13. Which of the following servers has built-in (embedded) PPM (Power Processor Module).< A. CL 380G2 B. TC 2120 C. DL 380 G4 D. ML 350 G4 Answer: B Right Answer is D Reference: See the spare parts list for every server, whether PPM is provided as a spare part |
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14. What is the maximum number of users that we can create for Integrated Lights-Out.< A. 3 users B. 6 users C.12 users D.24 users Answer: C Reference: User Administration and Security --- Integrated Lights-Out supports up to 12 users with customizable access rights and login names. Individual user�s abilities are controlled by privileges. Each user may have privileges custom-tailored to their access requirements. Integrated Lights-Out provides strong security for remote management in distributed IT environments by using industry-standard Secure Sockets Layer (SSL) encryption of HTTP data transmitted across the network. SSL encryption (128-bit) ensures that the HTTP information is secure as it travels across the network. Integrated Lights-Out tracks all login attempts and maintaining a record of all login failures. When login attempts fail, Integrated Lights-Out also generates alerts and sends them to a remote management console. Integrated Lights-Out also provides logging of user actions in event log, progressive delays for failed login attempts, and login legal warning. |
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15.A customer called in at 6:00 pm EST stating that he has a Proliant DL380G2 server with failed systemboard. The customer said that he also conferenced Authorized Partner with us. They would like to know if we could offer an expedited/emergency service for those customers that only have standard warranty. The customer is already aware of standard warranty next business day delivery or best effort, but he states that this is very critical server and that he does not mind paying little extra money to get that systemboard shipped out A.S.A.P. through Authorized Partner. What are you going to suggest to the customer? A. Per Call service B. Air Spare service C. Offer him to purchase a contract D. Explained to the customer that under standard warranty we cannot offer expedited service. Answer: A Right Answer is B Reference: Personal Experience |
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16.Which of the following operating systems does not support online volume extension? A. Microsoft Windows 2000, NT 4.0 B. SCO UnixWare 7.1.xM C. Novell NetWare 4.2, 5.x D. NT 3.51 Answer: D Reference: Guess |
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17.Under which circumstances should our backline take ownership of the call? A. If the customer requires in-depth technical assistance or extensive troubleshooting. B. If the customer requires in-depth technical assistance C. If the customer requires informational assistance or quick fix technical solution. D. Only if the customer requests to talk to a senior agent. Answer: D Right Answer is A Reference: Experience |
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18. A customer called in stating that he has DL380G3 with six hard drives (raid5). Somehow his array got corrupted then he went to ORCA and deleted his array. Now he wants to make sure that all information was deleted by running a System Erase Utility. He says that the System Erase Utility does everything properly but it does not erase all information. He has tried different version of System Erase but no luck. What could be the problem? A. Originally, the customer created raid5 then ghosted win2000 image. B. There were too many partitions created. C. There were more than 7 logical drives created. D. The System Erase depends on a known, valid RAID configuration in order to find and erase all of the drive data Answer: C Right Answer is D Reference: Logical Guess |
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19. What is the maximum number of teams that can be configured on a single HP Server? A. 2 Teams B. 4 Teams C. 8 Teams D. 16 Teams Answer: D Reference: Pesimistic Guess |
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20. Which transfer method should we use for any call not handled by an ISS support group, for example, printers or desktops? A. Warm Transfer B. Cold Transfer C. Dispatch the case to the appropriate queue D. Provide proper telephone number and ask the customer to call back using correct tel. number Answer: A Right Answer is B Reference: Experience |
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21. When do we need to use �issue path�? A. After initially saving the case B. After initially saving the case and before closing it as well as when dealing with Out-Of-Warranty products. C. Only when dealing with Out-Of-Warranty products. D. When handling misrouted call. Answer: B Reference: Experience |
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22. If the server (DL360G4) fails for some reason, can we recover some data temporarily trapped in the battery-backed write cache (BBWC)? A. Yes B. NO Answer: A Reference: Experience |
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23. Is an Operating System aware of logical drive extension changes? A. Yes B. NO Answer: A Reference: Experience |
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24. A customer has IP Console Switch and he states that he rebooted the switch, tried to access a server and now the switch is locked up.
What could be the problem? A .Old Compaq 1x8 KVM switch was connected to the IP Console Switch B. Wait a minimum of 60 seconds after power-up before using it C. Interface Adapter is bad D. IP Console Switch is bad Answer: B Reference: Logical Guess |
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25. A customer states that somehow they have lost a password for �On Screen Display� (OSD) and now they cannot access to any of the servers connected to IP Console Switch. What can we do to fix it? A. Do a firmware update B. Connect to the IP Console Switch via serial port and set it to factory defaults. C. Connect to the IP Console Switch via IP Console Viewer and reset password D. Escalate this issue to 3rd level by calling backline. Answer: B Reference: Logical Guess |
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26. If you attempt to upgrade the firmware of the Remote Insight Lights-Out Edition II and the board does not respond or does not accept the firmware upgrade, you must force the ROM upgrade procedure by changing the default switch settings on the RILOE II. How can we do this?. A. Set switch 3 on. B. Set switches 2 and 4 on. C. Set switch 1 on. D. Set switches 1 and 3 on Answer: A Reference: See RILOE II Switch Settings Switch--Default---------Clearing Rom Setting to Factory Default---------Force Rom Upgrade 1----------Off------------------Off--------------------------------------------------------------------------Off 2----------Off------------------Off--------------------------------------------------------------------------Off 3----------Off------------------On--------------------------------------------------------------------------On 4----------Off------------------On--------------------------------------------------------------------------Off |
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27. Which of the following Proliant Servers supports ROM Update Utility by booting of the Firmware Maintenance CD (latest version)? A. ML370 G1 B. ML310 C. DL380G1 D. PL8500 Answer: B Reference: Firmware Maintenance CD Support Matrix http://h18000.www1.hp.com/support/files/server/us/cd_supportinfo/FirmwareCD.pdf |
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28. A Serial ATA controller, which is available for ML110, has a special cache setting called �write back�. How does it work? A. Data is written to the array first and to the hard drives later B. Data is written to the system memory first and to the hard drive later C. Data is written to the hard drive first and to the cache later D. Data is written to the cache first and to the hard drive later Answer: D Reference: Write-Back Cache A caching method in which modifications to data in the cache aren't copied to the cache source until absolutely necessary. Write-back caching is available on many microprocessors, including all Intel processors since the 80486. With these microprocessors, data modifications (e.g., write operations) to data stored in the L1 cache aren't copied to main memory until absolutely necessary. In contrast, a write-through cache performs all write operations in parallel -- data is written to main memory and the L1 cache simultaneously. Write-back caching yields somewhat better performance than write-through caching because it reduces the number of write operations to main memory. With this performance improvement comes a slight risk that data may be lost if the system crashes. A write-back cache is also called a copy-back cache. |
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29.A customer has IP Console Switch with an Expansion Module connected to it.
There are five server (S1, S2, S3, S4, S5) connected to the Expansion Module.
The customer states that they have a critical server S1 and they found out that two users couldn�t connect to it at the same time. If one of those users tries to connect to S1 server, he can connect without any problems. What could be the problem? A. Interface Adapter connected to the mouse/video/keyboard ports on the target server is bad. B. User multi-session has to be enabled in the Console Viewer. C. Only one remote session is supported D. Expansion Module is not configured properly. Answer: C Reference: Logical Guess |
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30.How many levels of cascading does the IP Console Switch system support? A. 1 level of cascading B. 2 levels of cascading C. 4 levels of cascading D. 8 levels of cascading Answer: B Reference: Logical Guess |
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31.HP Rack and Power Manager contain this component called System Agent.
What kind of role does the System Agent play?? A. Software component that runs on a server and allows HP Rack and Power Manager to communicate with a UPS that is serially attached to a network-connected server. B. Software component that runs on a server and allows HP Rack and Power Manager to gracefully shut down the operating system of that server or take another pre-configured action in case of a specific event. C. Software component runs on a single server, which acts as the management console. D. Software component that runs on a UPS and allows HP Rack and Power Manager to communicate with that UPS. Answer: B Reference: Logical Guess |
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32.Can we use a RILOE II card (installed in a ProLiant server and properly cabled) without monitor, keyboard and mouse? A. Yes B. No Answer: A Reference: Logical Guess |
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33. Which of the following array controllers has an option that allows you to choose what array you want to set as bootable array?
(Example; we have multiple arrays: Array A, Array B, Array C configured and a customer wants to have Array B as bootable array.)? A. ATA MegaRAID B. Adaptec 2100S C. Adaptec 2120 D. FastTrakS150SX4 Answer: C Reference: Whild Guess |
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34. Is there a difference between clearing NVRAM and invalidating NVRAM (Invalidating NVRAM is done by switch 6 on most Proliant servers)? A. Yes B. No Answer: A Reference: Experience |
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Q35. A customer has ML570G2 with two array controllers SA641 and SA642. The customer also has two external storage enclosures MSA30. The customer does not want to use a software RAID. What is the maximum number of external hard drives that we can use in this configuration? A.7 B.14 C.21 D.28) Answer: B Reference: Drives Supported 641: Up to 6 internal Drives Supported 642: Up to 6 internal, up to 14 external (20 total) MSA has maximum 14 HDDs |
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Q36. Which transfer method should we use for any call not handled by an ISS ? A. Warm Transfer B. Cold Transfer C. Dispatch the case in appropriate queue D. Ask the customer to call back using correct tel. number Answer: A (Varified) Reference: Experience |