FIG. Showing how to read TEXT BOOK
Page 8
C1=Underlined line till full stop shows the Main Precie of the whole Para
Heading
I 3 I 2 I 1
CRM
TECHNOLOGY: MORE DETAIL
P1
To determine what CRM applications a company needs, it should do an analysis of Its markets, distribution channels and customer need . Management must be clear about its strategy and goals: for example, do they want to sell more effectively or improve customer care? Management should look at all the different ways information about customers comes into the business, where and how these data are stored and how the data are used. Many companies have failed at CRM because they chose the software first and tried to build the company’s strategy around it. CRM technology supports the strategy.
How to break the above Para into sub-components so to gain treasure.
C1= To determine what CRM applications a company needs ?
it should do an
analysis ofa) Markets,
b) Distribution channels and
c) Customer need.
I1= Management must be clear about its
a) Strategy and
b) Goals.
I2 = Management should
look at all the different ways information about customers comes into the business
where and how these data are stored
and how the data are used.
I3 = Many companies have failed at CRM because
a) they chose the software first
b) and tried to build the company’s strategy around it.
I4= CRM technology supports the strategy
=============================================================================
EXERCISE:-
DO it yourself above practice and on the paragraph given belowTIP: THEN TRY THIS EXERCISE IN YOUR TEXTBOOKS
P2
MEASURING THE PAYOFF OF A CRM SYSTEM
Measuring the payoff of a CRM system, especially in its early stages can be difficult and contentious. Of particular concern is measuring the impact of "What would have happened if we hadn’t adopted a CRM System?" Consulting companies caution that up to 70 per cent of CRM projects don’t produce measurable business benefits.24 However, it is not clear if this is because CRM approaches were inappropriate or whether the were poorly implemented. In 2001, The Meta Group, IT consultants, predicted that the demand for CRM software, consulting and systems integration services will grow from US$20.4 billion in 2001 toUS$46 billion by 2003, but Data Quest offered a much less optimistic forecast in late 2001. One of the largest CRM software vendors, Siebel Systems had revenues of US$1.8 billion and profits of US$123 million in 2000. IDC Canada predicted in summer 2001 that through 2004 the Canadian CRM market would grow at 54 per tent compounded annually .27
Where
P1= PARA ONE
P2= PARA TWO
I1= Idea One ( within Para 1
I2= Idea two ( within Para 1
TIP: DO THE ABOVE EXERCISE ON YOUR TEXTBOOK
==========================================================================================
HOW TO READ
EDUCATION IS LIKE A LAVA OOZING MOUNTAIN
E education is like a mountain from which lava is always evolving or oozing, it never ends to evolve, never stops. The more you try the the more it comes out.
Infact a Textbook is mountain from Which lava is evolving all the time, the more you read the more you learn
TABLE OF CONTENT
A Text book is like 20 story building, Each Floor represents a Chapter. you start from the ground floor and explore All offices ( all Topics in the chapter ) on the ground floor , till you reach the top. if you are not going to explore each office on the floor , you wont be able to know what Businesses ( topics in the chapter ) are there . Meeting all the people in the offices is like going through all the lines in the Topics.
Click here for Management plaza (figure)
-------------------------------------------------------------------------------------------------------------------------
ANOTHER KEY TECHQNIQUE
TO GRASP WHATS IN THE CHAPTER
AND
FOR
MEMORIZATIONAND RETAINING PURPOSES
When you start reading the Chapter at times you get bored ,
and you try to see what other heading comes next, until you leave the TextBook because everything is going over your mind and you cant remember what’s in the chapter and you say " Damn there are so many headings and pages to cover" and you go out , and when you come back its almost time for sleep and you are too tired.
BEFORE YOU START READING THE CHAPTER DO THIS :
List down all the heading and Subheadings in that chapter.
Remember Each Main Heading is a new Topic or New Question that can come in Exam, and Each Main Heading (MH) Consist of many Sub Heading (SH) they itself consist of Sub-Sub-Heading (S-SH) and Sub-Sub-Sub- Heading (S3H)MH= SH + SSH+S3H
Q. Hey Why you should I list down MH & SH when they are already given in Detailed TOC ( Table of Content) ?
Ans.
1) Trust me not all ( SH) Sub headings are covered in the Detailed TOC, so you would miss important ones
2) When you write down each MH and SH & SSH , you will remember it for a long time rather than browsing or glancing Thorough it also you it’s a fact that you remember what you have write in your own handwriting for a long time , then printed Text.
=================================================================================
FOR EXAMPLE:
TEXBOOK TITLE: MANAGEMENT INFORMATION SYSTEMS
EDITION: 5 TH
AUTHOR: JAMES A. O’BRIENS
PUBLISHER: Mc-GRAWHILL
CHAPTER 6: E-BUSINESS DECISION SUPPORT SYSTEMS
PTO = PLEASE TAKE OMIT
=================================================================================
CHAPTER 6: E-BUSINESS DECISION SUPPORT SYSTEMS Pg. 199
Section : 1& 2 = Question 1 & 2 Or MH1 & 2
MH = DECISION SUPPORT IN E-BUSINESS
SH1= E-Business and Decision Support
SSH1= E-Business Decision Support Trends
SSH2= Information Decision and Management
S3H1= Strategic Management
S3H2= Tactical Management
S3H3= Operational Management
SSH3= Decision Structure.
SH2= MANAGEMENT INFORMATION SYSTEMS
management Reporting Alternatives
Periodic Scheduled Reports
Exception Reports
Demand Reports & Responses.
Push Reporting
SH3= ONLINE ANALYTICAL PROCESSING
consolidation
Drill-Down
Slicing and Dicing
SH4= DECISION SUPPORT SYSTEMS
DSS Models and Software
Geographic Information Systems
SH5= USING DECISION SUPPORT SYSTEMS
FOUR BASIC TYPES OF ANALYTICAL MODELEING
what if analysis
Sensitivity analysis
Goal-seeking Analysis
Optimization Analyisis.
DATA MINING FOR DSS
SH6= EXECUTIVE INFORMATION SYSTEMS
SH7= ENTERPRISE PORTALS AND DECISION SUPPORT
Enterprise Info Portals
Enterprise Knowledge Portals
SECTION 1ENDS HERE
================================================================================
CHAPTER 6: E-BUSINESS DECISION SUPPORT SYSTEMS Pg. 199
Q1 = DECISION SUPPORT IN E-BUSINESS
1) E-Business and Decision Support
1= E-Business Decision Support Trends
2= Information Decision and Management
1= Strategic Management
2= Tactical Management
3= Operational Management
3= Decision Structure.
2) MANAGEMENT INFORMATION SYSTEMS
A) management Reporting Alternatives
a) Periodic Scheduled Reports
b) Exception Reports
c) Demand Reports & Responses.
d) Push Reporting
3) ONLINE ANALYTICAL PROCESSING
a) consolidation
b) Drill-Down
c) Slicing and Dicing
4) DECISION SUPPORT SYSTEMS
A) DSS Models and Software
B) Geographic Information Systems
5) USING DECISION SUPPORT SYSTEMS
A) FOUR BASIC TYPES OF ANALYTICAL MODELEING
what if analysis
Sensitivity analysis
Goal-seeking Analysis
Optimization Analyisis.
B) DATA MINING FOR DSS
6) EXECUTIVE INFORMATION SYSTEMS
7) ENTERPRISE PORTALS AND DECISION SUPPORT
A) Enterprise Info Portals
b) Enterprise Knowledge Portals
SECTION 1 ENDS HERE
KEY TIP: Make the TOC( table of Contents) like above of your Whole TextBook. you will retain this knowledge all through your professional Life.
HOBBY: COLLECT TOC( table of Contents) OF VARIOUS SUBJECTS
======================================================================================
S
earch for Knowledge Go as deepas you can, Take the pressure, and
you will find Treasures and Treasures
WHAT IS A TEXTBOOK?
TEXTBOOK is a Sea , The teacher is the Boat captain, Class room is the Boat, You Students are the passenger and each Chapter is a New Sea and Each Topic is the New Terrain, He( teacher) teaches or takes you around the world in six months, students who show courage and try hard gets on the boat , others who dont try remain on the sea shore, The real journey starts for those who dive into the rough Sea ( who dive in the Topics ) and explore the true nature residing in the Deep Sea. ( Text and Cases) They see all kind of life in the sea, These are Today's managers who run the MNC's of the world. who understand each and every thing of the 70% waters of the world. Headings are Land , Paragraphs are Seas. Treasures are hidden in the Seas
============================================================================
ANOTHER KEY TO REMEMBER
REMEMBERING BY
COLORS
Simplifying Digital Media
Thu Jun 10, 7:50 AM ET
Michael Fitzgerald - ExtremeTech
Like most people, I like music and movies, and I like the idea of storing them all on a hard drive and zipping them around my home network to whatever device I might want to experience them on, whether it's a home entertainment center or a portable player.
What I don't like is the reality of what it takes before the fun starts. There's the time needed to rip hundreds of CDs to a hard drive; the legal (and malware) risks present in downloading those CDs from a file-sharing service, not to mention the costs in dollars and time of doing it legally; the need to buy and configure an entertainment center to be able to wirelessly push things from my PC; and the fact that neither of the family cars has a CD player that reads rewritable CDs.
Even worse, there is the question of what format I would use to do all of this. A quick glance at my computer turns up RealPlayer, Windows Media Player, QuickTime Player and a shockingly out-of-date version of the DiVX Player – plus specialized software for playing DVDs, managing my digital photos and transferring files from my digital cassette recorder.
I use all of them, up to a point. I'm most familiar
with Real's software in part because I've been using it the longest, since it used to be better than Windows Media Player, and most content providers support both formats. In short, I go with what I know. Other formats come up as I come across various clips – QuickTime is nearly ubiquitous for Web video, and I remember upgrading to a new version to see Steve Ballmer's monkey dance! And on a different PC, I downloaded a version to run the latest "Blue's Clues" music video for my toddlers.
points:
a single color shows an idea I1=Idea 1
green color show another idea I2 =i dea 2
