Education:
Northeastern Illinois University Chicago, IL
Bachelor of Science in Business Management Expected December 2019
Wilbur Wright College Chicago, IL
Associate in Arts May 2017
Experience:
Vixxo Lombard, IL
Senior Customer Service Representative February 2015 to present
- Evaluate contract disputes between clients and Vixxo to determine proper resolution based on contractual agreements
- Source service providers through a detailed vetting procedure
- Manage and monitor work orders from dispatch through job completion by gathering data utilizing multiple software programs and reporting tools for over 1000 stores across Canada, Heartland and Appalachian areas
- Facilitate asset management by conducting store surveys and validating system data to verify the accuracy of the assets found onsite.
- Plan daily schedule for customer service representatives to maximize efficiency and productivity on day to day and long term projects
U.S Army Ft. Drum, NY
Heavy Wheel Operator, Team Leader June 2006 to October 2016
- 8 years of experience running logistic operations
- Managed over $100,000 worth of equipment resulting in zero loss or damages
- Promoted ahead of peers to positions of higher rank and responsibility
- Supervised a four person team in daily operations, including evaluation and discipline
- Assisted senior leadership in development of operational strategies for mission objectives
- Managed communications equipment and set up
- Developed and taught classes for small to large teams over a multitude of subjects
- Succeeded in rapidly changing and stressful environments by employing organizational practices
Skills:
- Bilingual in English and Spanish
- Proficient with Microsoft Office Word, Excel, Outlook, Power Point
| Short Term |
Long Term |
|---|---|
| Graduate with a Bachelor's Degree in Business Management |
Earn my MBA |
| Find a Management Position |
Learn a Third Language |
| Work or Study Abroad |
Visit Every Continent |
Target Job After Graduation:
After graduation I hope to get a job working with a non-profit organization.
Background:
Born in Guatemala in 1987, I moved to Chicago when I was 4. Graduated from Lane Tech High School in 2006 and a week later joined the US Army. Served in active duty for 8 years which included living in Germnay for 5 years and 1 year in Iraq. I spent the rest of my military time in New York until i decided to come back to Chicago in 2013. I got my Associate's Degree from Wilbur Wright College and I am currently working on my Bachelor's Degree at NEIU
Interests/Hobbies:
- Coaching Wrestling
- Working Out
- Traveling
- Playing Games Online
